Publications
Jenkins, S., Delbridge, R., and Roberts, A. 'Emotional management in a mass customised call centre: Examining skill and knowledgeability in interactive service work', Work, Employment And Society, 24 (2010): 546-564.
Jenkins, S., Delbridge, R., and Roberts, A. 'Emotional management in a mass customised call centre: Examining skill and knowledgeability in interactive service work', Work, Employment And Society, 24 (2010): 546-564.