There have been reports that some internal email is being delivered to the 'Junk' folder rather than the Inbox.  This is as a result of a local setting on the Outlook client, rather than any central filtering. To avoid this happening again, you can either.

1. Add @warwick addresses to your ‘Safe Sender’ List -  in Outlook click 'Tools' , 'Options', 'Junk E-mail', 'Safe Senders', 'Add', Type in '@warwick.ac.uk'
2. Change the Junk Email setting to be 'No Automatic Filtering' -  in Outlook click on 'Tools', 'Options' then 'Junk E-mail' and selecting the appropriate option.

Email coming into the University is still filtered centrally, for further information on SPAM emails please see http://go.warwick.ac.uk/email/spam_phishing

IT Services have received several questions recently about email archiving.

There is a 500MB size limit on your staff email account, if you go above this limit you will be unable to send email.  To help you manage your quota, IT Services provides a central archive service. This will only run if your mailbox is larger than 400MB (80%).  Initially this will archive all emails older than 1-year, but if you remain over 400MB this will be reduced to 6-months, 3-months and finally 1-month.  Further information on the centrally supported archive service is available online at http://www2.warwick.ac.uk/services/its/servicessupport/collab/email/staffemail/archiving/

We continue to be targeted by phishing emails – attempts to gather personal information by fraudulent means. Phishing emails can generally be identified as:

• They contain no personal information relating to you i.e. they start Dear Customer
• They contain unusual and incorrect spelling and grammar 
• The offer is ‘too good to be true’ – e.g. you have won a lottery you never entered.

Further information on phishing emails  

Examples of recent phishing emails received across campus

On Tuesday 16 November, between 10:30 and 12:30, IT Services will be re-locating mail relays 2 and 4 within the ITS Data Centre.  This work is not expected to have any impact on service provision, as there will always be three other relays available, but the service should be considered to be ‘At Risk’ while the move takes place. 

As you may have noticed, there has been an increase in the amount of SPAM and phishing emails being received. This is partly due to the number of "successful" phishes over the last few months, which has led to more people targeting Warwick. The recent move of student email is also being used as an opportunity to target us.

While we do tweak the SPAM filters as much as we can, we are unable to set them much higher as experience has shown we would block genuine emails, this would obviously be unacceptable. However, we are in the process of investigating alternative solutions which we anticipate will provide more effective filtering.

One of the main causes of SPAM & phishing emails is compromised accounts, where username and passwords have been revealed. Please note that IT Services will NEVER ask you for this information by email.

Advice on how to spot phishing emails is available online, together with examples of recent phishing attempts. If you suspect you have received a phishing email, you can report it to us at report dot spam at warwick dot ac dot uk

There have been reports that some internal email is being delivered to the 'Junk' folder rather than the Inbox.  This is as a result of a local setting on the Outlook client, rather than any central filtering. To avoid this happening again, you can either

 

1.  Add @warwick addresses to your ‘Safe Sender’ List -  in Outlook click 'Tools' , 'Options', 'Junk E-mail', 'Safe Senders', 'Add', Type in '@warwick.ac.uk'  
2. Change the Junk Email setting to be 'No Automatic Filtering' -  in Outlook click on 'Tools', 'Options' then 'Junk E-mail' and selecting the appropriate option.

 

Email coming into the University is still filtered centrally.

Further information on SPAM emails

In order to apply essential updates to the Staff Exchange service, the service will be at risk between 07:00 and 09:00 on Thursday 14 October.  Whilst no impact is expected, as with any work of this type, there is a small risk of an unforeseen issue.  

In order to apply essential updates to the Staff Exchange service, the service will be at risk between 07:00 and 09:00 on Thursday 14 October.  Whilst no impact is expected, as with any work of this type, there is a small risk of an unforeseen issue.  

To avoid internal email being delivered to the 'Junk' folder, change the local settings on your Outlook client. Here's how:

1. Add @warwick addresses to your ‘Safe Sender’ List -  in Outlook click 'Tools' , 'Options', 'Junk E-mail', 'Safe Senders', 'Add', Type in '@warwick.ac.uk' 
2. Change the Junk Email setting to be 'No Automatic Filtering' -  in Outlook click on 'Tools', 'Options' then 'Junk E-mail' and selecting the appropriate option.

For further information on SPAM email filtering please see http://go.warwick.ac.uk/email/spam_phishing

Many modern phones can be set-up to send and receive emailsusing the Staff Exchange email service.  IT Services currently providessupport for the Apple iPhone, or the Nokia E72, when purchased via theUniversity’s Vodafone contact.  However we are aware that many staff wouldlike to use other phones, including personal phones, to connect to Exchangeemail.

In order to provide support for a wider range of phones, wewould like to understand more about any problems staff have encountered whenconnecting to the Exchange email service. If you have experienced a problem,please email smartphones@warwick.ac.ukand let us know the details of the problem and the make of phone you have.

Further details on the use of Smart Phones can be foundonline at http://www2.warwick.ac.uk/services/its/servicessupport/collab/email/mobile/