We continue to be targeted by phishing emails – attempts to gather personal information by fraudulent means. Often these will be emails purporting to be from IT Services asking you to confirm Username and Password details.

We continue to be targeted by phishing emails – attempts to gather personal information by fraudulent means. Often these will be emails purporting to be from IT Services asking you to confirm Username and Password details.  Phishing emails can generally be identified as:

• They contain no personal information relating to you i.e. they start Dear Customer
• They are asking for personal information – passwords, bank details etc. 
• They contain unusual and incorrect spelling and grammar 
• The offer is ‘too good to be true’ – e.g. you have won a lottery you never entered.

Please note that IT Services will NEVER ask you to confirm your username and password via email.

Further information on phishing emails and recent examples 

We continue to be targeted by phishing emails – attempts to gather personal information by fraudulent means. Phishing emails can generally be identified as:

• They contain no personal information relating to you i.e. they start Dear Customer
• They contain unusual and incorrect spelling and grammar 
• The offer is ‘too good to be true’ – e.g. you have won a lottery you never entered.

Further information on phishing emails  

Examples of recent phishing emails received across campus

As you may have noticed, there has been an increase in the amount of SPAM and phishing emails being received. This is partly due to the number of "successful" phishes over the last few months, which has led to more people targeting Warwick. The recent move of student email is also being used as an opportunity to target us.

While we do tweak the SPAM filters as much as we can, we are unable to set them much higher as experience has shown we would block genuine emails, this would obviously be unacceptable. However, we are in the process of investigating alternative solutions which we anticipate will provide more effective filtering.

One of the main causes of SPAM & phishing emails is compromised accounts, where username and passwords have been revealed. Please note that IT Services will NEVER ask you for this information by email.

Advice on how to spot phishing emails is available online, together with examples of recent phishing attempts. If you suspect you have received a phishing email, you can report it to us at report dot spam at warwick dot ac dot uk

There have been reports that some internal email is being delivered to the 'Junk' folder rather than the Inbox.  This is as a result of a local setting on the Outlook client, rather than any central filtering. To avoid this happening again, you can either

1.  Add @warwick addresses to your ‘Safe Sender’ List -  in Outlook click 'Tools' , 'Options', 'Junk E-mail', 'Safe Senders', 'Add', Type in '@warwick.ac.uk'  
2. Change the Junk Email setting to be 'No Automatic Filtering' -  in Outlook click on 'Tools', 'Options' then 'Junk E-mail' and selecting the appropriate option.

Email coming into the University is still filtered centrally.

Further information on SPAM emails

We continue to be targeted by phishing emails – attempts to gather personal information by fraudulent means. Phishing emails can generally beidentified as:

• They contain no personal information relating to you i.e. they startDear Customer
• They contain unusual and incorrect spelling and grammar
• The offer is ‘too good to be true’ – e.g. you have won a lottery younever entered.

 For further information onphishing emails please see http://www2.warwick.ac.uk/services/its/servicessupport/collab/email/spam_phishing/

 Examples of recent phishingemails received across campus can be found at http://www2.warwick.ac.uk/services/its/servicessupport/collab/email/spam_phishing/examples/