Some customers, using 'live@Edu', are unable to view the contents of shared calendars. To resolve this problem you need to repair your Outlook profile.

For instructions on how to do this please click here.

We've added some new requests to the IT Services Help Desk. Recently added requests you can make include:

• Storage – staff can request bulk storage for work-related files. All you need to do is say what you're going to use it for and, assuming it's for work, you can claim either 25GB for individual use or 50GB for your team.
• Network printers – we've added a range of different network printer-related requests including installation of new printers, relocation of existing printers and disposal of old printers.
• Improvements to Report a Fault – if you need to report a fault, you can now flag up if you think it urgently requires attention. For example, you can flag if it represents an immediate threat to personal safety or security, severe disruption to a major University process, or a major financial or reputational loss for the University.
• TeamBuilder sites – request a new TeamBuilder (our tailored SharePoint service) site, get an existing site deleted, ask us to set up access for other people, or book deskside training.

IT Services have launched a new tool that gives staff direct online access to any calls they have logged with the ITS Help Desk. Using this online system, all staff members can request help or advice, view calls in progress and add notes to calls. As the system is available 24/7 calls can be logged or updated at any time without needing to phone the Helpdesk.

IT Services have launched a new tool that gives staff direct online access to any calls they have logged with the ITS Help Desk. Using this online system, all staff members can request help or advice, view calls in progress and add notes to calls. As the system is available 24/7 calls can be logged or updated at any time without needing to phone the Helpdesk.

On Monday 28 June, IT Services will be launching a new Service Management tool (Service-Now) for managing calls made to IT Services.  Service-Now will help us improve the  service we deliver to you, as calls can be recorded, monitored and passed to the appropriate team far easier than in our current system.  Using this system, later in the year, you will also be able to log, view and edit calls online.

 At this stage there should be no difference from a customer perspective, apart from the format of automated emails changing slightly.