Essential work on the ITS Managed Printing Service (iPrint) will require a brief outage for all staff and student printers.  To minimise disruption this work will be carried out overnight between 28th February and 7th March, with batches of printers being unavailable for approximately 10 minutes. 

If you require further details for specific printers, please contact customerservice at warwick dot ac dot uk

Following the deployment of the Managed Printing Service within IT Services, we are looking to re-sell our surplus stock of HP Cartridges to any interested Staff Departments. Further details of this exercise are available at http://www.warwick.ac.uk/go/itstonersale

A move to a new server meansthere will be disruption to the Printer Credits service on Thursday 16September between 11:30 and 16:30. During this time there will be approximately2-hours when the service is unavailable and you will not be able to purchaseprinter credits. Please ensure that you have sufficient printer credits foryour requirements prior to this work taking place. 

Now all managed departmental printing has moved to the new iPrint based printers, we will be deleting old redundant NDPS printers off managed desktop machines on login.

Whilst logging in you may notice a black dos box - this is part of the process that is deleting those printers and it will only appear once.

Deleting these printers will ensure we can maintain printing performance levels for you. The process will occur during the week commencing 23rd August 2010.

If you have any issues please contact the ITS helpdesk – helpdesk at warwick dot ac dot uk or extension 73737.

See http://www2.warwick.ac.uk/insite/newsandevents/notices/staff_printing_changes

Due to the relocation of a key server, there will be no network printing (staff and student) or access to network drives using my.files between 10:00 and 11:30 on Saturday 10 July. The SEATS service, to locate free workarea machines, will also be unavailable.

To ensure that the University’s IT infrastructure is kept at a fully supported level, and to reduce the risk of a prolonged outage, there is a requirement to upgrade many core IT systems.

Unfortunately this work can only be completed when the systems are offline and as such some disruption is inevitable, although IT Services will try and minimise this by carrying out the work in the evening and outside of term-time whenever possible.  

A brief summary of the systems affected is below, for more detailed information please follow the appropriate links. 

Tuesday 8 December – 09:30 until 11:00

The server PRIMROSE is being replaced. During these times it will not be possible to access any files or applications held on this server. For further information please see http://www2.warwick.ac.uk/services/its/newschanges/815dec    

Friday 11 December – 17:30 until 18:30

Essential electrical work in one of the ITS Machine Rooms means that there will be a brief outage on web applications, such as Ad-Hoc Room booking, People Search and Exam timetabling. For further information – http://www2.warwick.ac.uk/services/its/newschanges/11dec    

Monday 14 December – 17:00 until 00:00

During this time it will not be possible to access the majority of home directories (H drives) or shared departmental drives. Squirrel Mail, the Student Email service, will also be unavailable.  For further information please see http://www2.warwick.ac.uk/services/its/newschanges/1416dec   

Tuesday 15 December – 09:30 until 11:00

The server MIMOSA is being replaced. During these times it will not be possible to access any files or applications held on this server.For further information please see http://www2.warwick.ac.uk/services/its/newschanges/815dec    

Wednesday 16 December – 17:00 until 00:00

Exchange email will be unavailable during this time, either via Outlook, Outlook Web Access or POP & IMAP access. Squirrell Mail (Student email) will also be unavailable.  The majority of home directories (H drives) and shared departmental drives will also be unavailable. For further information please see http://www2.warwick.ac.uk/services/its/newschanges/1416dec

The printer cover sheets will be suspended on all print jobs sent to Workarea printers on Monday 1^st December.  This initiative has been undertaken as a direct response to student requests to reduce waste paper.

If you experience any problems please contact the IT Services Helpdesk on ext 73737 or e-mail Helpdesk@warwick.ac.uk

Network printing, via ITS managed printers,  will be partially unavailable at the following times:

Tuesday 7 October – 17:30 until 20:00
Thursday 9 October – 17:30 until 20:00
Saturday 11 October – 10:00 until 13:00

This downtime is required in order to carry out server upgrades to the servers which manage ‘Printer Queues’. During these times, it will not be possible to use the ITS Managed Printers and any requests sent to the printers will be lost.  

Please note - as printers are spread across several queues, there will generally be at least one printer available.

At the request of students, and in support of the University’s environmental aims, IT Services will be disabling the printing of ‘cover sheets’ on the printers in several Workareas to save paper.  This initiative will save in excess of 36,000 sheets of A4 each year. Cover sheets will remain in place in the more heavily used workareas where we feel they are a necessity.

This change has been made in Social Studies, Chemistry, Biomedical Grid, Library, Humanities, Psychology, Biological Sciences, Medical School, History of Art, Capital Centre, Physics, Westwood Workarea.