It is our intention to move all staff to the Live@edu service by end of 2012. Information on the Migration Project is now available including FAQs and Migration Timetable.

You may notice some changes to Warwick's staff webmail service over the next few weeks.

Although all email in and out of the University passes through the Mail Relays, most people will not be aware of them. However a small number of individuals/departments connect to the Relays directly to send mail directly from applications.

During the Autumn term, we will be replacing the current Mail Relays with a new mechanism for relaying. While you will still be able to connect to this system, it is important we understand your current use, so we can incorporate your requirements into the project.

To discuss further please contact us at customerservice at warwick dot ac dot uk or call Lynne Lockwood on 50103.

We continue to be targeted by phishing emails – attempts to gather personal information by fraudulent means. Phishing emails can generally be identified as:

• They contain no personal information relating to you i.e. they start Dear Customer
• They contain unusual and incorrect spelling and grammar 
• The offer is ‘too good to be true’ – e.g. you have won a lottery you never entered.

Further information on phishing emails  

Examples of recent phishing emails received across campus

On Tuesday 16 November, between 10:30 and 12:30, IT Services will be re-locating mail relays 2 and 4 within the ITS Data Centre.  This work is not expected to have any impact on service provision, as there will always be three other relays available, but the service should be considered to be ‘At Risk’ while the move takes place. 

As you may have noticed, there has been an increase in the amount of SPAM and phishing emails being received. This is partly due to the number of "successful" phishes over the last few months, which has led to more people targeting Warwick. The recent move of student email is also being used as an opportunity to target us.

While we do tweak the SPAM filters as much as we can, we are unable to set them much higher as experience has shown we would block genuine emails, this would obviously be unacceptable. However, we are in the process of investigating alternative solutions which we anticipate will provide more effective filtering.

One of the main causes of SPAM & phishing emails is compromised accounts, where username and passwords have been revealed. Please note that IT Services will NEVER ask you for this information by email.

Advice on how to spot phishing emails is available online, together with examples of recent phishing attempts. If you suspect you have received a phishing email, you can report it to us at report dot spam at warwick dot ac dot uk

There have been reports that some internal email is being delivered to the 'Junk' folder rather than the Inbox.  This is as a result of a local setting on the Outlook client, rather than any central filtering. To avoid this happening again, you can either

1.  Add @warwick addresses to your ‘Safe Sender’ List -  in Outlook click 'Tools' , 'Options', 'Junk E-mail', 'Safe Senders', 'Add', Type in '@warwick.ac.uk'  
2. Change the Junk Email setting to be 'No Automatic Filtering' -  in Outlook click on 'Tools', 'Options' then 'Junk E-mail' and selecting the appropriate option.

Email coming into the University is still filtered centrally.

Further information on SPAM emails

1. Add @warwick addresses to your ‘Safe Sender’ List -  in Outlook click 'Tools' , 'Options', 'Junk E-mail', 'Safe Senders', 'Add', Type in '@warwick.ac.uk' 
2. Change the Junk Email setting to be 'No Automatic Filtering' -  in Outlook click on 'Tools', 'Options' then 'Junk E-mail' and selecting the appropriate option.