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Frequently asked questions

Can't see an answer to your question? Please email studentfinance at warwick dot ac dot uk and we will endeavour to respond to your email as quickly as possible. Alternatively please view our Welcome to Warwick pages.

Making Payments

Student Loans Company and Student Finance England

Sponsorship, Bursaries and Scholarships

CAS Updates and Queries

Invoices and Receipts

Financial Difficulties

Document Requests

Information and Policies

Please see the Information and Policies section of the Warwick Student Finance website.

Direct Debit

Please see the Direct Debit section of the Warwick Student Finance website for further information and answers to frequently asked questions.


What are the University’s bank details?

The University’s bank details can be found here: Bank Details

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How much are my tuition/accommodation fees?

You can view tuition and accommodation fees due on your Student Records Online account.

If you are unsure of your accommodation fee instalment amounts and are not able view this information on your Student Records Online account you can find fee information on the Student Accommodation pages of the Warwick website. Alternatively, please contact accommodation at warwick dot ac dot uk.

Please note you will only be able to pay through your student Records Online account if you have completed enrolment.

If you have not yet completed enrolment and are therefore unable to pay online you can still pay fees using an alternative Method of Payment.

If you have enrolled and would like to pay your fees online but are not yet able to view the fees on your Student Records Online account you can do so using the advanced payment option.

Your offer letter should state your tuition fees for the current academic year if you are unsure of the tuition fee amount due.

Please be aware that accommodation fees and some tuition fees are raised to student accounts manually and therefore may not be reflected on your account at the point you enrol. These should all be visible by the start of term one.

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How can I make payment?

Please see the Methods of Payment section of the University’s website.

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When is my next payment due?

You can check this by looking on the “My Student Finance” tab of your Student Records Online account. Any outstanding fees will appear in the “Outstanding Invoices” section along with the due date.

If you are currently unable to log in to your Student Records Online account (usually if you’ve not yet enrolled) you may find it useful to check the When to Pay section of the website.

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How much do I owe?

You can view tuition, accommodation and non-standard charges (such as exam fees and fines) on your Student Records Online account.

Any unpaid fees or charges will appear in the “Outstanding Invoices” section along with the due dates.

If you are not yet able to log in to your Student Records Online account your tuition fees should be stated on your offer letter.

If you are unsure of your accommodation fees and are not able view this information on your Student Records Online account you can find fee information on the Student Accommodation pages of the Warwick website. Alternatively, please contact accommodation at warwick dot ac dot uk.

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Has the University received my payment?

When your payment is received by the University and is reflected on your student account you will be sent an email confirming this.

It can take up to 10 working days for international bank transfers to be received by the University. If you have not received an email receipt after 10 working days please send a copy of your remittance or transaction document along with your full name and student ID number to student dot finance dot cc at warwick dot ac dot uk. It may be that your payment has been received by the University but we have been unable to establish which student it is intended for. Providing us with this information will enable us to do so.

If your online payment has been unsuccessful please contact your bank or credit card provider as the University is not able to determine the reasons for payments being unsuccessful or declined.

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Can I pay instalments by credit/debit card or cheque?

Yes. You can pay instalments using any Method of Payment listed on the University’s website.

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Do I get a discount if I pay my fees in full?

No. The University does not offer any discount for payment in full.

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I can’t see my tuition/accommodation fees on my Student Records Online account. Can I still make payment?

Yes.

If you have completed enrolment and are able to access the My Student Finance section of your Student Records Online account you can make an advanced payment. For more information please see the step by step guide to paying online.

You can also pay in advance by Bank Transfer, Cheque/Bankers Draft or using the telephone payment line. Further information can be found on the Methods of Payment section of the website.

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Can I pay tuition/accommodation fees monthly?

No – the University does not offer a monthly instalment plan for either tuition or accommodation fees.

For further information please see the When to Pay section of the website.

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I want to pay in instalments but my Student Records Online account shows payment is due in full. Can I change this?

Yes.

To request this please send an email to studentfinance at warwick dot ac dot uk advising that you wish to pay by instalments.

Please allow five working days for this to be processed before sending any further requests. You may not receive confirmation that this has been done so please keep an eye on your Student Records Online account.

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I want to pay my tuition fees in full but my Student Records Online account shows payment is due in instalments. Can this be changed?

There is no need to change this – you can still make payment in full at the start of your course. Once full payment has been received all of your instalments will show as paid in full.

If you would like to pay the fee in full you can still do so even if your student account is showing payment due in instalments. You can either choose to pay all instalments on the online payment system or pay the full tuition fee amount using any other method of payment.

Please note that students on modular-based courses in WMS, Careers, CES, CLL, CTE and on distance learning courses in WBS are required to pay for each module within 30 days of the invoice being applied to their account. Module fees cannot be paid in instalments.

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The payment reflected on my student account shows less than the amount I paid. Why is this and what should I do?

The University does not charge for receipt of funds by bank transfer. However, some banks or handling companies will apply a small charge (usually between £6 and £25) for processing bank transfer payments.

If you are unsure why a charge has been applied please contact your bank or company who processed your transfer.

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Student Loans Company and Student Finance England

The University needs to confirm my attendance/registration.

We are only able to do this once your loan application has been fully approved and you have fully enrolled on your course for the current academic year.

Please make sure that you have returned any outstanding documentation to Student Finance England. If there is anything outstanding we will not be able to confirm your registration and attendance and no loan can be released.

The Student Finance team at Warwick confirm the registration and/or attendance of any newly enrolled students on a daily basis. This will be done automatically and all you need to do is make sure your loan application is complete and you have completed the enrolment process.

Postgraduate Students – Please note that the University is only able to confirm your registration if the course you have specified on your loan application corresponds to the course you are registered on at the University. If the courses don’t match but your course is eligible for postgraduate loan funding the Warwick Student Finance team will notify the Student Loans Company of the correct course. Once your loan record has been updated your registration will be confirmed.

If you are registered at Warwick on a course that is not eligible for a postgraduate loan the University will not be able to confirm your registration – even if your loan application has been approved.

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My Postgraduate loan is paid in thirds and doesn’t match the University’s instalment plan. What should I do?

If you will be receiving a Master’s or Doctoral loan from Student Finance England and would like to pay your fees in three equal instalments please complete this form . Your tuition fee instalments can then be amended to reflect your loan payment schedule.

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I haven’t received my maintenance loan.

Firstly, check that your loan has been fully approved and Student Finance England aren’t waiting for you to return any additional documents and have provided your bank details.

Make sure you are enrolled on your course for the current academic year.

Maintenance loans are released to students following the University notifying the Student Loans Company that they have enrolled on their course and are therefore starting their studies. Once this has been done your loan should take three to four working days to reach you.

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I’ve applied for the wrong tuition fee amount. What should I do?

This depends whether you have applied for too much or too little tuition fee loan.

If you’ve applied for too much (for example, if you will now be going on a study abroad or intercalated year) don’t worry. Once your tuition fee has been raised to your student account the Student Finance team at Warwick will send a notification to the Student Loans Company (called a Change of Circumstance form) letting them know that you will be charged the lower tuition fee amount. The Student Loans Company will then amend your tuition fee loan amount downwards to match the tuition fee you will be charged by the University. Once this has been done you will receive a notification from Student Finance England confirming the amended figures.

If you have applied for too little tuition fee loan (for example, if you were intending to go on a year abroad but will now be spending the year on campus) you may need to contact Student Finance England and request that your tuition fee loan amount is increased. The Student Loans Company will not make tuition fee loan payments above the value of the loan you have requested – even if the University notifies them that your tuition fees will be higher than the loan. It is therefore up to you to arrange for your loan amount to be increased.

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I've changed course since submitting my loan application. What should I do?

Don’t worry! Lots of students find themselves in this position each year. The Student Finance team at Warwick will notify the Student Loans Company that your course has changed since you submitted your loan application. You shouldn’t need to do anything unless you’re contacted and requested to do so.

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Student Finance England’s tuition fee payment schedule is different from the University’s. Is this a problem?

No – this isn’t anything you need to worry about. The Student Loans Company makes payments to the University according to its own schedule and the University is aware of this.

If your loan application has been approved the University accepts this as confirmation that the Student Loans Company will be making your tuition fee payments and that tuition fee payment will be received in full by the end of the academic year.

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I selected a different University on my loan application. What should I do?

Please send an email to the studentfinance at warwick dot ac dot uk including your Student Support Number (which is of the format ABCD12345678E – four letters, eight numbers and a letter) and that you had initially selected a different University on your loan application.

This will allow the Student Finance team at Warwick to notify the Student Loans Company that you have enrolled on a course at Warwick. The SLC will then update your information and arrange for tuition fee loan payments to be made to Warwick.

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My SLC loan won’t be approved before the start of my course, is this a problem?

If your loan is not going to be approved by the first day of your course, the Credit control Team will contact you about your outstanding fee.

Please ensure you respond to any correspondence from this team with proof you have applied for a loan and information as to why your loan application has been delayed. If they are happy that your loan will eventually be approved and it has just been delayed, they will put a hold on your account to give you time to get this rectified. Please do not ignore their reminders as this could cause issues later in the academic year.

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I will now be attending a different University but selected Warwick on my loan application. What should I do?

You will need to contact the University you will now be attending and provide them with your Student Support Number (which is of the format ABCD12345678E – four letters, eight numbers and a letter). Your University will then be able to notify the Student Loans Company that you will be studying with them and the SLC will update your information and arrange for tuition fee loan payments to be made to them instead.

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Sponsorship, Bursaries and Scholarships

I have a sponsor who will be paying my tuition fees. How can I provide you with their information?

If your sponsor requires an invoice from the University please complete the Student Sponsorship Form. The Student Finance team will then update your student account and send an invoice to your sponsor. Please allow 5 working days for this to be processed. You do not need to send an email in addition to completing the form as a copy will be sent directly to the Student Finance team.

If you have a sponsor who wishes to make a payment directly to Warwick and does not need an invoice then you don’t need to complete the sponsorship form. However, please ensure that your sponsor references your student ID number with any payment. Once payment has been received from your sponsor you will receive an email notifying you of this.

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Has an invoice been sent to my sponsor?

If you have completed a student sponsorship form then an invoice will be sent out to your sponsor automatically. Submitting the form acts as a request to invoice your sponsor, so there is no need to contact Student Finance separately asking for this to be done.

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I have been awarded a tuition fee bursary or scholarship but this isn’t reflected on my Student Records Online account. What should I do?

If you have received confirmation from your academic department or the University that you have been awarded a bursary or scholarship then there is no need to worry.

Bursary information needs to be added to students’ accounts manually and therefore, due to the large number of bursaries the University administers, may not be reflected on your student account at the point you are asked to enrol.

If you have any queries relating to a Warwick administered bursary or scholarship please contact your academic department in the first instance. If they are able to confirm that the information has been sent to the Postgraduate Scholarships team then your bursary will be reflected on your student account in due course.

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How will my bursary/sponsorship be applied to my fees and instalments?

The amount of tuition fee covered by your bursary or scholarships will be deducted from your full tuition fee amount for the academic year.

If your bursary or scholarship doesn’t cover your tuition fees in full then the remainder due will be treated in the same way as a full tuition fee. Specifically, you can either pay the full amount at the start of your course, or can choose to pay in three termly instalments of 50%, 25% and 25%. For further information see the When to Pay page of the Warwick website.

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I have been awarded a bursary or scholarship but this is not reflected on my CAS. What should I do?

Please contact pg dot visa at warwick dot ac dot uk to arrange for your CAS to be updated.


CAS Updates and Queries

I have just made a tuition or accommodation fee payment. Please could you update my CAS?

Until payments have been received by the University we are not able to update your CAS.

When your payment has been received you will receive an email to let you know. The Student Finance team at Warwick update CAS records on a daily basis (Monday – Friday).

CAS records will usually be updated the working day following receipt of payment. Once your CAS has been updated you will receive an additional email to let you know this has been done.


Invoices and Receipts

How can I get a tuition/accommodation fee invoice?

You can print tuition and accommodation fee invoices from your Student Records Online account.

If you require an official invoice (on University headed paper) please visit Student Services in Senate House.

If you are a sponsored student and have completed the student sponsorship form an invoice will be sent to your sponsor directly. You do not need to request that this is done separately.

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How can I get a receipt?

When your payment has been received by the University you will be sent an email receipt to let you know.

You can also print or save a pdf receipt from your Student Records Online account.

If you require an official, stamped receipt please visit Student Services in Senate House.

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Document Requests

How can I get a Student Status or Bank Letter?

Current/Enrolled students can request a digital status letter via Student Records Online at any time. Once logged in you should select the “My Data” tab followed by the link to request student status and bank letter. Your pdf letter with digital header, stamp and signature is generated instantly.

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Financial Difficulties

What should I do if I’m experiencing financial difficulties?

In the first instance, you should contact the Student Finance Collections team by emailing student dot finance dot cc at warwick dot ac dot uk