Help & Support

Digital Learning can support you with the use of our tools but also with developing online learning materials, moving courses online, designing multimedia, choosing digital pedagogic approaches suitable for your subject, and much more...

Please contact us via the Online Help Desk, providing as much detail as possible regarding your query. Please note, we support the use of Digital Learning tools. Login problems and module enrolment enquiries should be addressed to the relevant teams in IDG.

Overview

Support & Training

The Digital Learning team support the use of online learning tools such as the Visual Learning Environment (VLE), Lecture Capture and podcasting. We also help create multimedia content and support course design to enhance the user experience.

VLE

Virtual Learning Environment (VLE) - Extend the classroom online with student access to module activities and resources. Build a space to suit the structure of your course.

Lecture Capture

Lecture Capture - Capture, edit and share video content with your students. Help them revise, engage and gain more from your teaching.

Student participation

Student participation - Promote student engagement and support immediate feedback for teachers and students. Allow responsive teaching, peer learning and active learning in large-group teaching.

Collaboration

Collaboration - Easily collaborate online. Use flexible online spaces where everyone can contribute to plan, create and reflect on ideas together.

Multimedia

Multimedia - Create audio and visual multimedia to enhance your users’ experience with podcasts, videos and animations.

ePortfolio

ePortfolio - Record digital content that represents students’ achievements, development and capabilities and to allow student reflection on their own learning.

Contact us

For general queries and advice on online teaching and technology, please contact the helpdesk who will be able to assist and direct your call: helpdesk@warwick.ac.uk

If our guides are unable to answer your questions and you would like to discuss a problem with managing some of Warwick's digital learning tools, or if you need assistance creating multimedia content and enhancing your students' online experience, please send your email to: digitallearning@warwick.ac.uk

If your query relates directly with scheduling of lecture capture scheduling or managing lecture capture recordings, please send your email to: lecturecapture@warwick.ac.uk

Meet the team

Tools NOT managed by Digital Learning

Tabula Stream MS Teams SITS MyWarwick SiteBuilder Turnitin

Self-study

Self-study courses

We recommend that users new to a tool begin with its respective self-paced training course. The following courses are available in Moodle. Once you click a link you will be automatically enrolled in the course.

Introduction to Moodle at Warwick

Introduction to H5P in Moodle

Introduction to Vevox

Introduction to Mahara for Teachers

One-to-one

One-to-one Digital Learning support session

Digital Learning support sessions are intended for discussing course design requirements and providing advice on the use of digital learning tools or digital resources to achieve defined pedagogical goals.

These sessions are NOT for reporting errors or faults which should still be submitted via the Help Desk.

Appointment times: Tuesdays 11am-1pm, Thursdays 1pm-3pm, Fridays 10am- 12pm.

Book an appointment via MS Bookings

Guides

Our Guides are intended support general staff with a number of digital tools, providing an introduction to these tools and their intended use at Warwick, as well as explaining their functions, pointing to examples of their use and linking to additional tools with associated functions.

Staff guides

We have a series of student guides to support common activities and digital tools used at Warwick.

Student guides

Super users can refer to our dedicated guide for further assistance with their role and how it relates to the central Digital Learning team, and to acquire specific guidance relating to digital learning tasks of their role.

Super user guides

Go Further

Learning Design Consultancy Unit (LDCU)Link opens in a new window

The LDCU is part of the Academic Development Centre and is designed to support Warwick staff with any questions they may have around the design of blended learning and online teaching experiences.

Leadership and Management Development (LMD)Link opens in a new window

The LMD has courses covering a range of topics including hybrid teaching, remote teams, & careers development.

Digital Capabilities Discovery toolLink opens in a new window

The JISC Digital Capabilities Discovery Tool is an online activity for staff and students that is designed to help the individual reflect on their digital capabilities. It produces a personalised profile that identifies current strengths and areas for development and provides links to further support, training and resources based on your profile.

The 'overall digital capabilities survey' takes about 15-20 minutes to complete. Go to the webpage, log in and select Explore your overall digital capabilities to get started (read the guide for help logging in)

Responses and reports are confidential to the individual unless they choose to share them.
Organisational administrators will only see aggregated, anonymised data

Take the overall digital capabilities survey

The Digital Learning team in FOLD and the LDCU are piloting the tool with staff this term. The Student Opportunities team is also piloting the student version of this tool as part of the new Warwick Skills Award initiative. The Leadership & Management Development team is investigating how this tool can be used to support new and existing staff. They will start piloting the tool over the summer.

If you want to know more or are interested in piloting this tool more widely with your team, department or faculty please contact Jim Judges (j.judges@warwick.ac.uk) to find out more.

Super user community

The Digital Learning User Group (DLUG) is a forum for staff at the University of Warwick who are involved in supporting the use of Digital Learning Technologies.

It will provide an opportunity for sharing experiences, challenges, ideas and innovations regarding the digital learning experience at Warwick, and provide a mechanism for communication between the central Digital Learning teams and departments/faculties.

Digital Learning Super Users are also encouraged to join the Super User MS Teams channelLink opens in a new window for discussion with other Super users and to keep abreast of relevant updates for departmental representatives.