The ten business areas covered in the Disability Standard are as follows:
- Commitment: Promote your commitment to best practice on disability internally and externally.
- Know-how: Equip employees so that they are confident interacting with disabled people, knowing what to do and how to do it.
- Adjustments: Anticipate the needs of disabled people and have a robust process for making any adjustments that might be needed by individuals.
- Recruitment: Attract and recruit disabled people, which gives access to the widest talent pool at every level.
- Retention: Value all employees, including those who are disabled or who become disabled, and are committed to their retention and development.
- Products and services: Value disabled customers, clients and service users and address their needs when developing and delivering products and services.
- Suppliers and Partners: Expect suppliers and corporate partners to reflect and enable you to meet your commitment to disability best practice.
- Communication: Communication with disabled people, should be as inclusive as possible and whenever necessary adjustments made for individuals.
- Premises: Premises are accessible to people with disabilities and whenever necessary adjustments are made for individuals.
- Information and communication technology (ICT): ICT is accessible and usable by disabled people and adjustments made for individuals.