Infrastructure and Operations
About Infrastructure and Operations
I&O is the backbone of Warwick's digital organisation, providing the infrastructure which underpins the University’s platforms. We focus upon stability, customer experience and security to ensure all key services are available and easy to use when our community needs them.
This includes the development and maintenance of IT systems, networks and hardware, ensuring products and services remain highly available and meet promised service level agreements (SLAs).
Geraint Llewelyn - Infrastructure and Operations Director
I've worked for the University of Warwick since 2012, growing my career in the Campus and Commercial Services Group (CCSG) for the first eight years. Before that I worked in various senior technical and managerial roles across financial services, telecoms and engineering.
With my journey into Higher Education, the key element that keeps me motivated, is the impact our sector has on the world. Being able to contribute to projects that improve our research impact and our learning outcomes for students feels very worthwhile, but also keeps me on my toes.
One of I&O’s core ambitions is to improve and promote digital knowledge and literacy across the University community, proactively helping all staff and students to be highly confident and productive in leveraging Warwick’s digital tools and systems.
I am surrounded by amazing people every day and feel honoured to be part of it.
Our service portal provides the front door to IDG's services and products, via our Service Desk and associated Service Management capabilities. I&O provides customers and colleagues with targeted assistance and support, focused on progress, resolution, continuous improvement.
1: Knowledge base
Check our knowledge articles to find solutions to common problems, make a request or get more information.
Some popular requests:
2: Service Desk
Contact the IDG Service Desk if:
- Something does not work as expected
If urgent, please call 024 7657 3737 - You would like to request a service
You can check the status of any existing incidents or service requests you have raised.
Our Service Desk is available 24 hours a day, 365 days a year.
We also have an IT Drop-in (Library 1st floor) open Monday to Friday, 10am until 2.30pm.
Library support
3: Bespoke support
- Event support
- Non-standard service request – if you cannot find a relevant form, it is possible that we do not offer the service. In this case, please complete the Request a Service form.
- Strategic guidance – if you need strategic guidance on embedding new technology, or on IT related business problems, please contact your Digital Business Partner.
Service Desk
The way in which the Service Desk will deliver its service has been revised with incidents and service requests now being logged as tickets via the Service Portal.
This change in process will enable faster resolution time and provide you with a view of progress as well as support our team in capturing key information and data that will inform the process going forward.
If there are any concerns or queries regarding any of the changes, please log a ticket and the team will come back to you. Please note that the Service Desk will continue to be available over telephone for critical incidents, such as a core system or service being down or degraded, and they can be reached on +44 (0) 24 7657 3737 or ext. 73737 (internally).