Infrastructure and Operations
About Infrastructure and Operations
I&O is the backbone of Warwick's digital organisation, providing the infrastructure which underpins the University’s platforms. We focus upon stability, customer experience and security to ensure all key services are available and easy to use when our community needs them.
This includes the development and maintenance of IT systems, networks and hardware, ensuring products and services remain highly available and meet promised service level agreements (SLAs).
Geraint Llewelyn - Infrastructure and Operations Director
I've worked for the University of Warwick since 2012, growing my career in the Campus and Commercial Services Group (CCSG) for the first eight years. Before that I worked in various senior technical and managerial roles across financial services, telecoms and engineering.
With my journey into Higher Education, the key element that keeps me motivated, is the impact our sector has on the world. Being able to contribute to projects that improve our research impact and our learning outcomes for students feels very worthwhile, but also keeps me on my toes.
One of I&O’s core ambitions is to improve and promote digital knowledge and literacy across the University community, proactively helping all staff and students to be highly confident and productive in leveraging Warwick’s digital tools and systems.
I am surrounded by amazing people every day and feel honoured to be part of it.
Our Self-Service Portal provides the front door to IDG's services and products, via our Service Desk and associated Service Management capabilities. I&O provides customers and colleagues with targeted assistance and support, focused on progress, resolution and continuous improvement.