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Infrastructure and Operations

1: Self-Service

Search our knowledge base to find solutions to common problems, make a request or get more information.

Some popular requests:

2: Service Desk

Contact the IDG Service Desk if:

You can check the status of any existing incidents or service requests you have raised.

Our Service Desk is available 24 hours a day, 365 days a year.

We also have an IT Drop-in (Library 1st floor) open Monday to Friday, 10am until 2.30pm.

Library support

3: Bespoke support

  • Event support
  • Non-standard service request – if you cannot find a relevant form, it is possible that we do not offer the service. In this case, please complete the Request a Service form.
  • Strategic guidance – if you need strategic guidance on embedding new technology, or on IT related business problems, please contact your Digital Business Partner.

Service Desk

The way in which the Service Desk will deliver its service has been revised with incidents and service requests now being logged as tickets via the Service Portal.

This change in process will enable faster resolution time and provide you with a view of progress as well as support our team in capturing key information and data that will inform the process going forward.

If there are any concerns or queries regarding any of the changes, please log a ticket and the team will come back to you. Please note that the Service Desk will continue to be available over telephone for critical incidents, such as a core system or service being down or degraded, and they can be reached on +44 (0) 24 7657 3737 or ext. 73737 (internally).

More information on changes to the Service Desk