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AV Services: About Us

What we do

Audio Visual (AV) Services (meet the team) maintain all of the centrally timetabled rooms across the University's three campuses.

We check and maintain all these rooms regularly and respond to any problems reported as quickly as possible to minimise any disruption to teaching and learning.

We represent IT Services on the Teaching and Learning Spaces Development Group who oversee refurbishment projects in the University’s centrally timetabled rooms. We also work directly with departments on locally managed rooms to make sure that AV technology and systems are consistent, easy to use and reliable everywhere on campus.

We regularly publish Audio Visual Service Metrics to help provide clarity and insight to our colleagues and customers in relation to the type and nature of the work we do and how responsive we are in responding to our customers requests. Our Service Level Agreements with the University provide more information about our target metrics and response times.

Reporting problems with AV equipment

If you find any problems with the AV equipment in a centrally timetabled room, please report the fault by filling in our online fault report form, or by calling: 024 765 22463.

Report a fault online

Need some help and support with using AV or Radio Broadcast equipment?

We provide technical support for all centrally timetabled and committee rooms. If you would like technical support in a room you have not used before, you can book one of our technicians in advance to be there at the start of your lecture. Please note that this service is subject to availability and operational capacity.

The rooms and areas we support

To find out about the areas we support, what they look like and the equipment they contain, follow the links below:

Availability

The full service is available during Support Hours.

(Term Time - 8:30am - 7:00pm Monday to Thursday and 8:30am - 6:00pm Friday)


Charges

This service is typically free at the point of use however charges are applied for some out of hours works (overtime) and for Multimedia Production activities.


Useful links:

To book rooms or theatres, please contact Room Bookings
To see timetables of when centrally timetabled rooms are available please contact Timetabling
To see a map of the campus sites indicating where buildings are located please see the Campus Maps
To view our Frequently Asked Questions please see the FAQs
To view our Training please see the Training Materials
For instructions on how to connect your Apple laptop to our equipment please see Mac Instructions