What we do
We check and maintain all these rooms regularly and respond to any problems reported as quickly as possible to minimise any disruption to teaching and learning.
We represent IT Services on the Teaching and Learning Spaces Development Group who oversee refurbishment projects in the University’s centrally timetabled rooms. We also work directly with departments on locally managed rooms to make sure that AV technology and systems are consistent, easy to use and reliable everywhere on campus.
We regularly publish Audio Visual Service Metrics to help provide clarity and insight to our colleagues and customers in relation to the type and nature of the work we do and how responsive we are in responding to our customers requests. Our Service Level Agreements with the University provide more information about our target metrics and response times.
Reporting problems with AV equipment
If you find any problems with the AV equipment in a centrally timetabled room, please report the fault by filling in our online fault report form, or by calling: 024 765 22463.
Need some help and support with using AV or Radio Broadcast equipment?
We provide technical support for all centrally timetabled and committee rooms. If you would like technical support in a room you have not used before, you can book one of our technicians in advance to be there at the start of your lecture. Please note that this service is subject to availability and operational capacity.
The rooms and areas we support
To find out about the areas we support, what they look like and the equipment they contain, follow the links below:
The full service is available during Support Hours.
- (Out of Term - 8:30am - 5.00pm Monday to Thursday and 8:30am - 4:00pm Friday)
- Find out more about the rooms we support
- "Please note, some central and locally managed rooms and workareas may not be available due to the current Covid 19 Pandemic, please accept our apologies for the inconvenience this may cause - Further guidance on buildings status and operational procedures for partially open buildings."
This service is typically free at the point of use however charges are applied for some out of hours works (overtime) and for Multimedia Production activities.