Get Advice
Who we are
We are part of the International Student Support & Experience team, offering advice on visas, study conditions, compliance and immigration support for international students.
Contact our Team
(Choose the option that best suits your question or how quickly you need support)
Live online Q&A group sessions are available - click a session below to book your place.
Helpdesk Appointment
You can self-book a 15-minute appointment with one of our advisers at a time that suits you.
In-Person Drop-in Sessions
Speak to an Adviser (Current Students Only)
Drop in for quick visa advice (5–10 mins).
Mon, Tue, Thu, Fri: 13:30–15:00
Wed: Closed
Online Contact Form
Use this form to ask visa or right-to-study questions, or to request personalised advice if your situation is complex. You’ll usually receive a reply within 3 working days.
Live Chat
Live chat for prospective students & offer holders.
One-to-one support for general queries.
Live chat is currently unavailable
Sessions restart May 2026.
Student Visa Advice Service
Office Opening Times:
Monday, Tuesday, Thursday: 10:00 - 16:00
Friday: 10:00 - 15:00
Wednesday: Not Open
Location:Student Opportunity Hub, Senate House
Out of hours support
Find a registered immigration adviserLink opens in a new window if you need urgent immigration advice when we are closed.
Out of hours contact
- Community Safety Team: +44 24 7652 2083
- Internal: 22083 (this is also our emergency out of hours contact if you require immediate assistance, for example, if you are a student detained at a UK Border and are at immediate risk of being deported)
When are we closed?
On Statutory or University Customary closure days, submissions via our Contact Form will not be monitored, and drop-in sessions will not be available.
For more information about UK Bank (Public) Holidays for England, please visit the GOV.UK website.
Further support
Visit International Student Support.
Visit our external advice section for information on organisations who can help:
Find further support: