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Conditions of Service

Student Opportunity: Immigration & Compliance provides advice in good faith, based on information that you give us about your current situation.

We endeavour to ensure that our advice is accurate but it is subject to change, often at short notice.

We cannot accept responsibility for any errors or omissions, for consequences arising from the use of our advice nor for decisions made by the Home Office or other agencies regarding immigration applications.

The University has an appropriate level of professional indemnity insurance, currently provided by AIG Insurance.

Please click here to see our online Client Care Letter

Opening times and location

Please click on the following link to see:

  • Who we are
  • Our team members
  • Address, telephone number and contact form
  • Opening hours

Record keeping

At the time of booking your appointment, you will be asked to read and agree to the conditions of service.

During and/or following your appointment the adviser will make notes on your enquiry and the information and advice they give you.

These notes will be held on a secure computer system maintained in accordance with the provisions of the Data Protection Act 2018.

All paper case records are kept in a file, which will be securely locked away when not in use.

Once your case has concluded, your case notes are uploaded to a secure computer system and the paper notes disposed of in a confidential waste system.

Data Protection

Student Opportunity: Immigration & Compliance operates in accordance with the Data Protection Act 2018.

This Act aims to ensure that personal information is used in a way that is fair to individuals and protects their rights.

Confidentiality

All information provided to the University will be treated as confidential.

We may need to contact your department or other non-academic departments, such as Student Records or Student Finance, to assist you with your query.

Any information regarding your immigration query, or queries, when contacting other departments within the University will be limited to a need to know basis.

The University cannot, and will not discuss the circumstances of your case with anyone else, including parents, friends and agents, unless it has your explicit permission in writing to do so.

If you have submitted a request to give the University permission to share information about your study with an agent or a financial sponsor, this will be limited to University processes and procedures such as issuing an offer or arranging a CAS number.

The only exceptions to this are:


    • Where you have given your explicit consent to disclose information or data to an individual or organisation

    • If you or others are in immediate physical danger

    • If the provision of such information is required by the law

    • Meeting compliance obligations for immigration authorities or the police for reporting requirements under the Points Based System, OISC Inspection

    In some of these circumstances we would encourage you to pass on the information yourself and we would attempt to obtain your consent if at all possible.

    Student Opportunity: Immigration & Compliance may decide it is in your best interest to contact an organisation, such as the Home Office or the UK Council for International Student Affairs (UKCISA), for further advice or guidance about your case - whenever possible we will advise you if we intend to do this.

    However, on occasion, this may not be practical and we would generally assume that by coming to us, you are allowing us to resolve your queries in the best way we can.

    Please click on the following link for more information on University of Warwick privacy policy:

    Privacy Notices

    Student Opportunity: Immigration & Compliance staff work in an open-plan office.

    We do have enclosed spaces where we provide advice, usually for appointments.

    The regulation of immigration advice, codes of standards and ethics

    The provision of immigration advice is regulated by the Office of the Immigration Services Commissioner (OISC), which provides a Code of Standards and Rules.

    This Code of Standards and Rules sets the principles and standards with which immigration professionals must comply.

    The University of Warwick is authorised to provide immigration advice and services by the OISC.

    The University is a member of the UK Council for International Student Affairs (UKCISA) and subscribes to the Immigration Law Practitioners’ Association (ILPA).

    We operate in accordance with the UKCISA/AISA Code of Ethics for those Advising International Students.

    A copy of this Code of Ethics is available from UKCISA’s website - see link below.

    Only designated members of Student Opportunity: Immigration & Compliance are authorised to give immigration advice at the University of Warwick.

    Where the level of immigration advice required is beyond our scope we will refer you to appropriately qualified legal professionals.

    Conflict of Interest

    An Adviser must not act where there is a real or potential conflict of interest between them and the client.

    An Adviser must explain fully and clearly to the client any circumstances in which they might have any personal interest or advantage in acting for them and it may be necessary in these cases to refer your case elsewhere.


    Discrimination and Respect

    The International Student Advisers will not discriminate on the basis of race, gender, age, nationality, faith, sexual orientation, physical ability or any other irrelevant consideration.

    We are committed to providing an equal service to all clients without prejudice or bias.

    We also expect respect from our clients and will not tolerate any inappropriate behavior.

    If this occurs, we reserve the right to withdraw from a case.

    Referrals and withdrawals

    An Adviser must not advise a client if this requires them to act beyond their authorisation.

    If we find ourselves in this position then we will inform you of this immediately in writing, giving the reasons why we are unable to continue.

    Where possible, we will refer you to appropriately qualified legal professionals.

    We are usually only able to advise students up to 6 months after their date of graduation.

    Comments and suggestions

    We welcome your feedback on the service you receive from us and suggestions for how we might improve and develop the service we provide.

    You can provide your feedback in person, via telephone or by completing the online questionaire.

    Complaints

    Stage 1:

    If you have a complaint regarding our service, please contact us and we will do our best to resolve the matter swiftly and informally.

    Stage 2:

    If you are still unhappy, the University has a Complaints and Feedback Procedure.

    This stage allows you to seek support and advice, download and complete a formal complaints form and submit it online.

    Stage 3:

    Similar to Stage 2, but involving a Formal Institutional Review and Final Resolution.

    If, after the University has investigated the matter, it has still not been resolved to your satisfaction, there are independent bodies which you can contact.

    You are entitled to contact The Office of the Independent Adjudicator for Higher Education - link below, who will only consider cases when the University’s own internal complaints and appeals procedures have been exhausted.

    If your complaint is specific to a piece of immigration advice you have been given, you can make a complaint to the Office of the Immigration Services Commissioner (OISC) whether or not you have made a complaint to the University.

    Useful links

    UK Council for International Student Affairs (UKCISA)

    The UK Council for International Student Affairs is the national organisation, which gives advice to international students studying in the UK.

    They have information sheets which can be downloaded from their website.

    They also operate a free student advice line.

    UK Council for International Student Affairs (UKCISA)

    Tel: 020 7788 9214

    Opening Times:

    Mon - Fri: 1pm - 4pm

    Central England Law Centre (CELC)

    They undertake work at all stages of the immigration and asylum process, including representing individuals and families in appeals and applications for judicial review.

    Central England Law Centre (CELC)

    Tel: 024 7622 3053

    Opening Times:

    Mon: 11am - 5pm

    Tue - Thu: 9am - 5pm

    Fri: 9am until 4.30pm.

    Immigration Law Practitioners’ Association (ILPA)

    Legal professionals who specialise in immigration law are often members of this association.

    You can search their database for a local solicitor who specialises in the area for which you require assistance.

    The Law Society

    This is the professional association, which regulates the legal profession and all reputable solicitors are members.

    You can search their database for an immigration law solicitor in your area.

    Remember to check the fee a solicitor will charge you before you book a consultation.

    The Law Society

    Tel: 0370 606 2555

    Please also refer to the risks and restrictions of enrolling using various type of visas.