Feedback & complaints

We want you to be able to let us know when things are going well or there is something that you particularly like, but also if there is a problem that you don’t feel you can resolve yourself. As part of this, we have a Student Feedback and Complaints Resolution Pathway and actively encourage feedback on all aspects of the student experience.

While we are committed to providing high quality services to all our students throughout their University experience, if there is something that goes wrong and you want assistance to resolve, we have an accessible and clear procedure which you can use to make a complaint.

Health, Safety and Wellbeing Policy Statement

Read the Health, Safety and Wellbeing Policy

Smoking Policy

Read the Smoking Policy 

Anti Bribery Policy

The University of Warwick requires all individuals acting on its behalf to conduct business honestly, fairly and professionally. The University is committed to the prevention of bribery and does not tolerate bribery, corruption, fraud or dishonesty in any of its activities. The University’s Anti-Bribery Policy is available athttps://warwick.ac.uk/services/gov/university-policies/antibribery/.

The Anti-Bribery Essential e-learning module is available via Moodle athttps://moodle.warwick.ac.uk/course/view.php?id=7227#section-0.The course provides a general overview of the concept of bribery, the Bribery Act 2010 and links to related University policies, to improve awareness and transparency in actions on behalf of Warwick.

Online and Social Media Communications Policy

Read the Online and Social Media Communications Policy

Assessment

The University publishes a number of regulations and policies about assessment which are designed to uphold the academic standards and the integrity of the courses studied at Warwick for all students:

1. The University assessment strategies details the principles behind assessment design at Warwick.
2. The University Policy on the Timing of the Provision of Feedback to Students on Assessed WorkLink opens in a new window recognises the importance of assessment feedback as an essential component of the learning experience and sets expectations for the availability of feedback and clear communication to students on this matter.
3. Moderation guidanceLink opens in a new window details the processes through which the University ensures fairness, accuracy and consistency of marks and feedback
4. Regulation 10; Examination RegulationsLink opens in a new window sets out the required behaviours for in person examinations and penalties for breach of these regulations. For more information about examination rules and queries, please explore the Information for StudentsLink opens in a new window.
5. Regulation 11; Academic Integrity: Reg. 11 Academic IntegrityLink opens in a new window. This regulation sets out the definitions and sanctions related to academic misconduct. These are in place to protect the integrity of academic standards at Warwick. Additional support on good academic conduct for students is available via the Academic Integrity FrameworkLink opens in a new window.
6. Regulation 23; Student Disciplinary OffencesLink opens in a new window.