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Handbook Contents

1 General Information
2 Course Regulations and Progression
3 Module Selection and Course Transfers
4 Teaching, Learning and Study
5 Examinations and Assessment
6 Pastoral Care and Support
7 Student Voice
8 Careers and Personal Development
9 University Information

7.4 Complaints

The Department of Statistics follows the University of Warwick Student Complaints Resolution Pathway for informal and formal concerns or complaints.

The aims of the Student Complaints Resolution Procedure are:

  • to resolve complaints in a timely, effective and fair manner; and
  • to resolve complaints as close as possible to the academic or service area in which they arise

A complaint is defined for this Procedure as “an expression of significant or sustained dissatisfaction where a student seeks action to address the problem”.

Complaint Form