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Creating Business Excellence


Excellence in a business context is a combination of internal excellence in how things are done (enablers) leading to outstanding business performance (results). Excellence is recognised worldwide through awards such as the European Quality Award, the Baldrige Award and the Deming Award as well as national awards that are based on these. This module introduces the fundamental concepts that underpin non-prescriptive approaches to creating sustainable excellence in an engineering business.


On completion, participants will be capable of:

  • Critically analyse how an aspect of organizational performance could be developed, justifying the approaches that are proposed.
  • Analyse how the EFQM excellence model could guide the development of organizational performance.
  • Critically discuss how Deming’s System of Profound Knowledge and his 14 Points for Management could support organizational development.


  • Introduction to managing business excellence.
  • Fundamental concepts of excellence related to organizations.
  • System of profound knowledge.
  • Key principles and practices of organizational learning.
  • Measurement of results.
  • Benchmarking.
  • Comparison of various excellence models.
  • Self-assessment.


1 week (9 hours of lectures, 4.5 hours of seminars, 4.5 hours of tutorials)

Method of Assessment

  • 30 marks in-class based on team projects. This includes marks awarded for the quality and frequency of reflection on learning recorded in a blog during the module.
  • 70 marks individual written post module assignment (PMA). This includes marks awarded for the quality and frequency of reflection on learning between the end of the module and submission of the PMA recorded in a blog and a short reflective piece submitted with the PMA.