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6: Pastoral Care and Welfare

Personal Tutor System

There are various sources of student support and guidance available to you within the Department and the University, but the one that you might find most easily accessible is the pastoral care system within the Department.

In the Department of Economics, there is a network of Personal Tutors (PT), and Year Tutors (YT), headed by the Directors of Academic and Pastoral Support, who work under the overall responsibility of the Director of Undergraduate Studies. Each of these roles carries specific responsibilities. We also provide a Wellbeing Officer for all students based in the Department of Economics.

The Directors of Pastoral and Academic Support are Dr Michela Redoano and Dr Christian Soegaard. You can find details of who the Year Tutors are and how to contact them on the Pastoral support webpages. The Wellbeing Officer is Ann Simper who is also the UG Coordinator and is located in the UG office in S0.98.

Your Personal Tutor

You will be allocated a Personal Tutor (PT), who is the member of academic staff to whom you can turn for confidential advice regarding personal or academic matters. New students can find out who has been assigned as their Personal Tutor on Tabula. Your Personal Tutor is an important contact with the Department and University.

Your Personal Tutor is there to help you when things are not going as well as you would like. Perhaps you have concerns about your academic work or personal development. However, your Personal Tutor is also there to talk with you when things are going well! You might like to arrange an appointment with your Personal Tutor to discuss some of the following things:

  • How your modules are progressing - which subjects you enjoy and which you find more challenging, and prioritising your workload.
  • Changing modules.
  • Gaining feedback on your academic progress and areas that can be improved.
  • Gaining feedback on your personal development, such as skills that you should develop.
  • Your non-academic achievements to help your tutor write your reference.
  • Your wish to go on an exchange or take up another study abroad opportunity – Personal Tutors will be asked to provide a reference for you if you apply for such schemes.
  • Concerns about application forms for internships/jobs.
  • Asking about references and how to request them.
  • Gaining advice on further study, such as Master's Degrees.

It is important that you know your Personal Tutor and that he or she knows you, as this will enable them to provide you with much more effective feedback on your academic and personal development. By discussing your personal and academic development, as well as your future career plans, your Personal Tutor will be in a much better position to write you a reference and you will be in a stronger position having benefited from their expert feedback and advice. Your Personal Tutor will respect any confidences (subject to University guidelines on confidentiality).

You will normally retain the same Personal Tutor throughout your undergraduate career. If your Personal Tutor goes on study leave or is seconded temporarily elsewhere, you will be allocated a temporary replacement except when the interests of continuity suggest a permanent change would be better.

If you wish to change your Personal Tutor for any reason you must contact the UG Office.

Year Tutors

The main responsibility of the Year Tutors is to act in the role of a senior tutor for their respective year groups. Thus the role of each of the Year Tutors will be based on the following responsibilities:

  • Any medical or personal circumstances that are affecting your ability to study and/or engage in your degree course. Any evidence should be submitted to your Year Tutor.
  • Any additional support that you may require from University Support Services.
  • Any concerns you have over your attendance.
  • Any issues relating to Departmental or University rules and regulations.
  • Temporary or Permanent Withdrawal queries.
  • Any problems relating to plagiarism.
  • Concerns that you may not wish to raise with your Personal Tutor.

In addition to this, the Year Tutor may ask to meet with you if the Department or University has concerns about your attendance or engagement on your degree course; in particular if you are missing too many Monitoring Points. The Director of Undergraduate Studies has overall responsibility for the academic progress of all Undergraduate Students and the Directors of Academic and Pastoral Support and the Year Tutors will work with him/her and be involved pro-actively in making contact with students who appear to be experiencing difficulties.

Year Tutors may represent you in University processes, such as in the investigation of plagiarism, other sorts of cheating and in investigating or disciplinary committees, although these cases may be referred to the Directors of Academic and Pastoral Support in more severe cases.

The Directors of Academic and Pastoral Support

Under the guidance of the Director of Undergraduate Studies, the Directors of Academic and Pastoral Support (DAPS) have overall responsibility for the operation and design of the Personal Tutor system in Economics. Personal Tutors and Year Tutors may defer cases needing higher-level support, particularly those in which advocacy or representation at a University committee are warranted, to the Directors of Academic and Pastoral Support. The Directors of Academic and Pastoral Support are also members of the Student-Staff Liaison Committee (SSLC).

Another aspect of their role is to review students with poor attendance or study records. Where this — or other sources of Department information — identifies cases of students with poor attendance records or with other apparent study problems, the relevant Year Tutor will have the responsibility of contacting you to suggest a review meeting. You might choose to involve the Personal Tutor in this discussion.

Find out more about the Directors of Academic and Pastoral Support at the DAPS webpages.

Wellbeing Support Officer

Your wellbeing is important to us and we are always here to help you. We have introduced Wellbeing Drop-in sessions where you are welcome to call by and speak with our welfare officer Ann Simper on any issues that may be concerning you. If there is something troubling you, or hindering you from focusing on your studies, please make contact. Ann will be able to signpost you to the appropriate person or service.

Dedicated Wellbeing Drop-in sessions will initially be held on Wednesdays 11-12 noon and Thursdays 2-3pm in Room S0.97. You do not need to book an appointment, but can just drop in. However, outside of these hours you can find Ann in the Undergraduate Office (S0.98) and she will be happy to help you, as always.

Please note this is not a replacement for attending Personal Tutor meetings.

The University has a very detailed webpage describing how Warwick operates its welfare system that you also may wish to access:

Wellbeing Support Services

References and referees

When you apply for jobs, postgraduate training and scholarships, you will usually need at least one academic referee who has some general familiarity with your work and progress over a period of time. Your Personal Tutor is one person who will normally do this. You can also ask other members of academic staff (i.e. lecturers and professors) to act as referees as well as or instead of your Personal Tutor; however, graduate teaching assistants and tutors will refer you to a member of academic staff.

Before citing anyone as a referee you should seek their advice and permission. This is both a matter of courtesy and to give your referee the permission to divulge information about you to third-parties seeking a reference. Please note that if your Personal Tutor or other nominated referee receives a reference request from, say, a potential employer, the nominated referee will be able to report only if they have previously received your explicit permission to produce a reference for that employer. The Department has introduced an online request form for reference letters for final year students. This can be accessed through the current student resources section on the Econ Hub.

In order that references can be as accurate and supportive as possible, please supply your referees with copies of your curriculum vitae (CV), let them know why you are applying, and keep them informed of your triumphs and tragedies. If you believe that you have some quality or experience that is especially relevant to a particular application, please make a point of telling your referees.

University support

There are many different sources of support across the University. We list and describe some of the important ones here:

Accommodation Office - advice on campus residences and on finding accommodation off-campus.

Advice and Welfare Services at the Students' Union - practical advice on all aspects of student life.

Chaplaincy - welcomes students and staff of any or no faith.

Counselling Service - service offering free counselling to all staff and students.

Disability Services - support for students with disabilities.

The University's Mental Health Coordinators - help and advice for students enduring mental health difficulties.

Financial Advice - information and advice on tuition fees, accommodation fees, library fines and any other charges students may have whilst they are at Warwick.

Health Centre - access health advice and register at the Practice.

International Office - guidance for students from overseas and visiting students, including visa and immigration advice.

Nightline - an independent listening service open all night, every night of term from 9pm to 9am ext 22199, or 02476 417 668, or drop in at Rootes P-Block.

Nursery - friendly and professional childcare for University members.

Residential Life Team - The Residential Life team work and live alongside you within the Halls of Residences and are a key part of the University's welfare and support network.

Security Services - The University Security Team works 24 hours a day to support the University’s overall aims by ensuring there is a safe, secure and friendly environment for all.

Dean of Students - The University's Dean of Students, Louise Gracia, has overall responsibility for student welfare and the Personal Tutor system.

Faculty Senior Tutor: Dr Dave Britnell is the Senior Tutor for the Faculty of Social Science. You can contact him on: Facultyseniortutorsocialscience@warwick.ac.uk; or on Tel: 024 7657 2575

Student Support Services, located on the ground floor of University House, can be contacted by telephone on 024 765 75570 or email on studentsupport@warwick.ac.uk

Academic Office:

Academic Registrar’s Office:

Further information on all of these services can be found on the University website. If you can't find what you are looking for, please contact the Undergraduate Office or your Personal Tutor in the first instance.