6: Student Voice and Your Feedback

Students play a vital role in shaping the university experience. In this section, you can find information about how to get involved in department and university life and contribute towards our success. You can find details about this on our Student Voice webpagesLink opens in a new window. You will also find information about how you can provide feedback to us and if needed, how to make a complaint.

Director of Student Engagement and Progression

The Director of Student Engagement and Progression (DSEP) Dr Mahnaz NazneenLink opens in a new window, is the champion for the student voice in the department and is responsible for working with you to enhance the student experience. This includes a focus on building a learning community, supporting student learning, and developing department policies and practice to improve student experience. The DSEP works closely with the undergraduate Student-Staff Liaison Committee (SSLC) and is always keen to hear your views and feedback.

Student-Staff Liaison Committee (SSLC)

The SSLC is a committee made up of elected student representatives and members of staff, which meets five times during the year. It provides an accessible arena for you to discuss issues connected to and ways to improve teaching, learning, student support and the student experience with staff. The SSLC meetings also provide an opportunity for us to consult with you and receive feedback on new proposals and to get your support in reaching the wider student body. The SSLC will always be consulted on any major changes to course structures or content.

There is one main SSLC for all undergraduate degree courses within Economics (L100, LM1D, L1N2, GL11) and there are a maximum number of student representatives per year and per degree course. First year representatives are elected during the first two weeks of the Autumn term and year 2 and 3 representatives are elected at the end of the previous academic year.

Representatives from our joint degrees are invited to sit on the partner departments' SSLCs, where there will be departmental representation as required.

There are many roles within the SSLC, including Chair and Deputy Chair. You can find out how to get involved with the SSLC, whether it is contacting a representative to raise an issue, voting for a candidate or standing in the elections hereLink opens in a new window. You will also find meeting details, agendas, minutes and the annual reports on our SSLC webpagesLink opens in a new window.

Please note that personal problems or grievances are not a matter for the SSLC; these should instead be addressed by following the Department's Complaints and Grievances Policy (see Section 6.5).

Other ways to get involved

There are many exciting ways to get involved with both the Department and the wider University community. Taking part in these opportunities can help you:

Build friendships and connect with others who share your interests
Enhance your CV with valuable skills and experiences
Support fellow students through peer-led initiatives and representation
Contribute to the Department’s development by sharing your ideas and energy

Student Societies

Across the university, there are hundreds of student societiesLink opens in a new window — and in Economics, we’re proud to host some of the most dynamic and engaging ones. Each society offers unique opportunities to connect, learn, and grow, whether you're interested in academic enrichment, networking, or social events.

You can find detailed information about each of our Economics societies on their dedicated webpages below.

Economics Student Ambassadors

Each year, students have the opportunity to apply to become Economics Student Ambassadors — a rewarding role that allows you to represent the Department, enhance your university experience, and boost your employability.

As an Ambassador, you’ll support a wide range of activities, including:

Open Days and campus tours
Induction sessions and student experience events
Widening Participation and Outreach initiatives
Alumni engagement events
Creating student life content (e.g. writing or filming case studies)

This role is a fantastic way to develop transferable skills, build your network, and make a meaningful contribution to the Economics community. You can find full details about the role and how to apply on the Department’s Economics Ambassador Link opens in a new window webpageLink opens in a new window .Link opens in a new window

Undergraduate Mentor Scheme

Our Undergraduate Mentor SchemeLink opens in a new window is is here to help first-year students feel welcomed, supported, and confident as they settle into university life. Mentors are experienced students who offer guidance, share tips, and help new students navigate their academic and social journey. As a mentor, you’ll not only make a positive impact on others, you’ll also gain valuable skills and experience to boost your personal and professional development.

If you're interested in becoming a mentor, applications open in Term 3. For full details, including how to apply, please visit the Link opens in a new window Mentor Scheme webpagesLink opens in a new window Link opens in a new window.

Your Feedback

We place great value on feedback from students on all aspects of your student experience and your feedback enables us to continually improve. There are many mechanisms for providing feedback, including the SSLC, Advice and Feedback Hours, module evaluations, the Warwick Student Feedback SurveyLink opens in a new window (SFS) in term 1 and term 3, the National Student Survey, department focus groups and the anonymous Departmental online feedback formLink opens in a new window. The University actively encouragesfeedback on all aspects of theLink opens in a new window student experienceLink opens in a new window .Link opens in a new window

Module Evaluations

In the final weeks of Terms 1 and 2, we ask you to fill in an online evaluation for each of your Economics modules. This gives you the opportunity to express your views on various aspects of the module.

In order to improve our teaching and your learning, we need to identify problems and areas of best practice so we can mitigate/eliminate them or disseminate them, respectively. Your feedback is an essential part of this process. A summary of the module evaluation data and comments is shared with students. Senior management will also review them and consider suggestions for changes or improvement across our modules and teaching delivery.

We encourage you to be honest in your feedback, but you must also be respectful. Lecturers have feelings too. Try to distinguish between your reactions to your teacher’s personality and their teaching. You can dislike someone, but still benefit from their teaching. The process of ‘teaching and learning’ requires participation by the teacher and you, so always ask yourself how much effort you put in, beyond attending lectures and classes when completing a module evaluation. It is important that a large number of students complete the module evaluation so that we have a representative sample of your feedback.

Annual Module Review

At the end of Terms 1 and 2, module leaders review their module, commenting on the performance of the cohort, any changes introduced that year and proposed for next year, any module specific SSLC issues, and the data and comments from the Module Evaluation. A summary of this is shared with students. Reports are considered by the DUGS, who summarises key points and presents them to the Undergraduate Management Committee. This identifies causes for concern, suggests action to overcome problems, and monitors trends from year to year. This process is one way in which we monitor the quality and standards of our degree courses.

National Student Survey (NSS)

The National Student Survey (NSS) is conducted annually and is a survey of final year undergraduate students in all UK universities about their learning and teaching experience. NSS provides honest feedback from you on what we do well and what we could improve further to be able to maintain our reputation as one of the top economics departments globally. We encourage all students to take part in the NSS survey.

The NSS results inform the development of policy and procedures in the undergraduate area. You can find out more information and view the feedback we have received and our actions on the department'sNSSLink opens in a new window webpageLink opens in a new window.

Complaints

We want you to be able to let us know when things are going well, but also if there is a problem that you don’t feel you can resolve yourself. We encourage you to raise any issues with the member of staff concerned or to email economics.quality@warwick.ac.ukLink opens in a new window .Link opens in a new window

If that doesn't resolve your issue, we have a clear procedure which sets out how you can make a complaint. The department follows the University's three-stage StudentLink opens in a new window Complaints Resolution ProcedureLink opens in a new window and you should consult this website for more information about each stage.

If the above procedure does not led to a satisfactory outcome, under certain criteria, you can refer your complaint to the Office of the Independent Adjudicator for Higher Education (OIA)Link opens in a new window within twelve months of the date of the Completion of Procedures Letter from the University.