We listen very carefully to what you tell us through a wide variety of feedback channels available and over the years we have implemented a huge amount of change as a direct result of your feedback.

We want to let you know about the many different ways in which you can let us know how we are doing and about the actions we have taken as a direct result of your excellent and valued feedback.

When we receive your feedback, we treat it very seriously and consider all feedback even if we sometimes cannot make the desired changes for good reasons. The feedback is reviewed and considered by senior staff in the Department and agreed actions will be communicated back to you.

You said, so together we

Find out about the changes implemented as a direct result of your feedback.