Legal needs have historically exceeded the capacity of traditional legal services. Cuts to publicly funded legal services and the shift to digital services have exacerbated this dynamic. The COVID-19 pandemic increased pressure to develop alternative ways for marginalised groups and communities to access justice. This coincided with the shift to early intervention and PLE (Public Legal Education) to curtail the number of litigants and prevent legal disputes escalating to crisis. Digital solutions have been proposed as a useful method for conducting PLE and other forms of intervention. However, there is a dearth of research to inform the development of this work and the potential ways in which digital services could intensify difficulties faced by vulnerable people.

This project has two interlinked elements:

• a local, qualitative legal needs study and
• a public legal education workshop programme, both taking place in Coventry.

Working closely with the Central England Law CentreLink opens in a new window, the project will commence with the recruitment of a group of local ‘trusted intermediaries’, frontline organisations who work directly with the communities concerned in the study. Interviews with the organisations, as well as background data collection and a local stakeholder workshop will provide insight into legal needs and challenges in the community.

Following this the research team will commence a series of semi-structured interviews with key informants, service users identified through the trusted intermediary organisations. The interviews will explore the intersection between the reality of marginalised groups regularly being subjected to legal processes (welfare benefits system, care entitlements or maintaining stable housing) and the challenges they face in navigating these processes, with a particular emphasis on legal and digital capability.

Drawing on the findings of the legal needs study, a workshop programme will be developed for trusted intermediary organisations. PLE works best when tailored to its audience; unfortunately, trusted intermediaries rarely have legal training despite frequently encountering law-related problems. The workshops aim to increase trusted intermediaries’ legal capability and capacity to support their communities. Completion of the project will provide a basis of evidence and best practice to support future early intervention work. The research team will produce a series of outputs to disseminate findings among key stakeholders. A briefing report will be made publicly available, information and teaching resources will be developed, a digital storytelling film will be produced, workshops will be held to inform academic and policy audiences, and a dedicated website will share resources and updates.