It is not possible to claim for stolen WBS laptops under the University's insurance policy if the theft occurs in the UK. For overseas travel, University equipment is covered to a maximum of GBP2000 with no excess. Find out more as well as getting advice on ensuring your work, privacy and the information of others is safe:

http://help.wbs.ac.uk/kb/hardware/pcs/laptopinsurance

Remote desktop allows you to access your office computer from another location as if you were physically sat in front of it. Many users find it an excellent way to complete some tasks from home or similar. You can find more details at http://help.wbs.ac.uk/kb/internet/working_online/remote_desktop

Previously it was possible to turn on your office computer from a remote location. Unfortunately, following the important changes IT Services made to the network to provide greater stability, this functionality is no longer available. If you are a user of remote desktop please leave your office computer turned on to ensure you are able to access it. Please do turn off the monitor however to save power.

If you are expecting a visiting presenter at WBS, please make sure they are aware of what equipment is in the lecture theatres, how to use it, and what to do if there is a technical problem. We have a page on our website that covers what they need to know before they arrive:

http://help.wbs.ac.uk/kb/services/lectures/visitingpresenter

WBS staff presenting in Lecture theatres and seminar rooms can find guidance at the link below. This covers details of what equipment can be found in each room, instructions on the use of the AV equipment and how to get help if there is a problem.

http://help.wbs.ac.uk/kb/services/lectures/internal

Users continue to receive email which purports to be from the University, requesting that they confirm their email account details (including their password). This is a 'phishing' email and is an attempt to capture personal information. IT Services and WBS will NEVER ask you to confirm Username and Password in this way. For further information please see http://www2.warwick.ac.uk/insite/newsandevents/intnews2/phishingemailsep16