During this time, Warwick Forums will be unavailable while an upgrade is carried out.

The internet connectivity issues experienced by many customers last week has been traced to a problem with the core JANET network which was beyond our control. Investigations are still on-going by JANET to trace the root-cause and to prevent any re-occurrence. Further information is available from JANET. 

With a new web interface and file transfer utility, it has become even easier to send, receive, share, and access your files from anywhere with Files.Warwick.

• Use Files.Warwick on-line, or through Windows Explorer or Mac Finder with the file transfer utility, to access your files anywhere; at home, work or whilst away.
• Create, move, delete, rename and copy folders and files.
• Send and receive files up to 250MB.
• Share your files and folders by letting others see and contribute to them.
• Request a group file space for your team project, research group or collaboration.

To provide increased resilience to our connection to the JANET network, we will be performing a hardware upgrade between 07:00 and 09:00 on Tuesday 17 March. Although no impact on service is expected, connection to the Internet should be considered “at risk” while the work is taking place.

A number of people are receiving an email, which purports to be from the University, requesting that the user confirms their email account details (including password).   This is a “phishing” email and is an attempt to capture personal information. You should not provide the details to this site.

If you have provided your details, you should change your password as soon as possible, please contact the IT Services Helpdesk for advice on 73737.   The text of the email is as follows:

Sent: 07 March 2009 10:53
Subject: UPGRADE YOUR warwick.ac.uk ACCOUNT

Dear Staff/Student
This message is from the Webmail IT Service messaging center to all subscribers/webmail users. We are currently upgrading our data base and e-mail center due to an unusual activities identified in our email system. We are deleting all unused Webmail Accounts. You are required to verify your webmail account by confirming your Webmail identity. This will prevent your Webmail account from been closed during this exercise.
In order to confirm you Web-Mail identity, you are to provide the following data; First Name:
Last Name:
Username/ID:
Password:
Date of Birth:
*Important*
Please provide all these information completely and correctly otherwise due to security reasons we may have to close your account temporarily.
We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your Webmail Account. We apologise for any inconvenience.
Regards,
IT Service

The new homepage allows for:

• Access to quick answers for the questions you most often ask us
• In depth browsing of services and FAQs, including a new page allowing access to all FAQs at once
• An 'at a glance' calendar showing work that we have planned
• Continued use of our 'traffic light' service status list

A flaw has been detected in the Internet Explorer browser software, which potentially would permit malicious users to modify legitimate websites, and subsequently steal data entered into it.

There will be intermittent disruption to the University’s Internet connection between 07:00 and 08:00 on Tuesday 16 December to allow for development work on our connection to the SuperJANET network.

Further to customer feedback, the planned downtime for this server has been moved from the 16^th to the 30^th of December. 

Crocus is a complex server which  is responsible for delivering a wide range of services, including many departmental specific applications and web sites. To maximise space and cooling in the University House Machine room, this server needs to be moved to a new location.

This service will be unavailable while the server is moved to a new location.