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Student Fees Team

Handle queries relating to:

• Tuition / course fee invoices (copies can be reprinted from your Student Records (eVision) account
• Withdrawal / suspension and impact on fees
• SLC / SFE – change of circumstances and course transfers
• Confirmation of Acceptance for Studies (CAS) and updates to payment records
• US loans

Answers to many common queries are answered in our Frequently Answered Questions, so please consult these before contacting us.

Telephone: 024 765 28471 (please note, this line is operated Monday to Friday between 10am and 12pm, and 2pm and 4pm only).

Email: studentfees@warwick.ac.uk

Please quote your Student ID number in the header of all emails and replies, and do not contact multiple email addresses with a single query, as this is likely to delay our responses.

External sponsors

For queries relating to:

• Invoice queries from sponsors
• Submitting sponsor letters confirming support
• NHS bursary funding confirmations

Email: sponsorinvoices@warwick.ac.uk

Please quote your Student ID number in the header of all emails and replies, and do not contact multiple email addresses with a single query, as this is likely to delay our responses.

Student Collections Team

Handle queries relating to:

• Making payments
• Payment reminders received
• Difficulties making fee or accommodation payments on time
• Arranging instalment payments
• How to make a payment
• Payments made to the University – receipts are issued automatically.

Many common queries are answered in our Frequently Answered Questions, please consult these before contacting us.

Telephone: 024 765 28472 (please note, this line is operated Monday to Friday between 10am and 12pm, and 2pm and 4pm only).

Email: studentcollections at warwick dot ac dot uk

Please quote your Student ID number in the header of all emails and replies, and do not contact multiple email addresses with a single query, as this is likely to delay our responses.

Direct Debits and Refunds

If you have queries around Direct Debit payments, please contact directdebit@warwick.ac.uk

Requests for refunds of tuition and accommodation fees should be directed to studentrefunds@warwick.ac.uk

Please quote your Student ID number in the header of all emails and replies, and do not contact multiple email addresses with a single query, as this is likely to delay our responses.

Student Drop In Sessions

A member of the Student Collections Team (part of the University's Student Finance team) will be in the Student Opportunity Hub at Senate House every Wednesday between 11:30 am - 1:30 pm (term time only). If you still need help after checking our Frequently Asked Questions then please use this service, no appointment is necessary.

Flywire Contact Details

If you are experiencing difficulty making payments or need more specific help - Flywire offers 24/7 customer support:

Student Finance User feedback form

We are committed to ensuring we deliver the best services possible and your comments help us to do that. With this in mind, please give as much detail as possible in your feedback, and add your student ID number if you wish us to respond.

Complete the Student Finance User feedback form.

Many thanks for engaging and supporting our continued improvement efforts.