Skip to main content Skip to navigation

Frequently asked questions

Making Payments

Invoices and Receipts

Frequent Queries

Student Loans Company and Student Finance England

Sponsorship, Bursaries and Scholarships

CAS Updates and Queries

Financial Difficulties

Document Requests

Information and Policies

Please see the Information and Policies section of the Warwick Student Finance website.

Direct Debit

Please see the Direct Debit section of the Warwick Student Finance website for detailed information on this method of payment.

Can't see an answer to your question? Please contact us and we will endeavour to respond to your email as quickly as possible. Alternatively please view our Welcome to Warwick pages.


How much are my tuition/accommodation fees?

You can view tuition and accommodation fees due on your Student Records Online account.

Your offer letter should also state your tuition fees for the current academic year if you are unsure of the tuition fee amount due. If you are unsure of your accommodation fee instalment amounts and are not able view this information on your Student Records Online account, you can find them on your accommodation contract. Alternatively, please contact accommodation@warwick.ac.uk.

Some tuition fees are raised to student accounts manually and therefore may not be reflected on your account when you enrol. All fees will be on student accounts by the start of the first term of the academic year.

Accommodation fees are only raised after accommodation offers have been confirmed and will then appear in your Student Records Online account, normally in late September.

Back to the top


How much do I owe?

Your tuition, accommodation and non-standard charges (such as exam fees and fines) are all shown on your Student Records Online account.

Any unpaid fees or charges will appear in the “Outstanding Invoices” section along with their due dates.

If you are not yet able to log in to your Student Records Online account, your tuition fees should be stated on your offer letter.

If you are unsure of your accommodation fee instalment amounts and are not able view this information on your Student Records Online account, you can find them on your accommodation contract. Alternatively, please contact accommodation@warwick.ac.uk.

Back to the top


How can I make payment?

The University’s preferred method of payment is via the Student Records Online account, which requires the student to have completed their annual enrolment. If you haven’t yet enrolled and wish to pay, follow this link.

The University has integrated the following methods of payment with its systems to provide ease of use to students:

Flywire (www.flywire.com) is our preferred payment partner where students have completed their enrolment. Flywire supports payments using UK and international bank transfers in local currencies, GBP, US$ and Euro, credit and debit cards, as well as alternative payment methods such as Alipay and Union Pay. Flywire provides ease of use to all students as well as competitive exchange rates to support our students who pay in their local currencies.

Once enrolled you can also pay by Direct Debit or by using Automated Telephone Payment. Please see the Methods of Payment section of the University’s website for details of how to make all of these types of payments.

Back to the top


How can I make payments before I have enrolled?

Many students will seek to make payments before enrolling on their courses, in order to meet foreign currency control and visa acceptance requirements.

Tuition fees are set out in offer letters, but are only generated at enrolment, these advance payments cannot currently be made via Flywire:

Deposits – where deposits are paid for PG courses, these can continue to be paid using credit and debit cards via the webforms and links established for each course. This is the preferred route for deposits as the student ID is automatically captured and payments can be matched up.

As an alternative, students can pay deposits directly into our bank account detailed below. All bank payments should include the Student ID within the payment reference details.

Advance payments:

Where students wish to pay some or all of their fees in advance, normally to support their CAS / Visa approval process, advance payments can be made directly into the bank account:

BARCLAYS BANK

PO BOX 3333 ONE SNOWHILL

BIRMINGHAM B3 2WN

Account Name: University of Warwick / Account Number: 80113700 / Sort Code: 20-23-71

  • IBAN Number: GB40BARC20237180113700 Swift Code: BARCGB22
  • All bank payments should include the Student ID within the payment reference details

Please note international bank transfers may take up to 10 days to reach our account, please take this into consideration when chasing confirmation of payment. Receipts are issued automatically when we receive your payment, and your CAS payment records (where applicable) will also be updated.

Once you have completed enrolment, students are strongly advised to pay through the Student Records Online portal using Flywire, as this provides more accurate and timely allocation of funds to the outstanding items on your account.

Back to the top


When is my next payment due?

You can check this by looking on the “My Student Finance” tab of your Student Records Online account. Any outstanding fees will appear in the “Outstanding Invoices” section along with the due date.

If you are currently unable to log in to your Student Records Online account (usually if you’ve not yet enrolled) you may find it useful to check the When to Pay section of our website.

Back to the top


I can’t see my tuition/accommodation fees on my Student Records Online account. Can I still make payment?

Tuition fees are normally generated when you enrol and invoices will then appear in your Student Finance account.

Accommodation invoices will be generated for each term's instalments around late September 2021. The amounts should already be known to students based on their accommodation contracts.

You can still make payments before the invoices are raised as detailed below.

Advance payments:

Where students wish to pay some or all of their fees in advance, normally to support their CAS / Visa approval process, the following methods are available:

  • If students already have an Evision / My Student Records account, there is an option to pay in advance online by using credit or debit card.
  • Alternatively, if you haven’t yet completed enrolment, Advance Payments can be made directly into the bank account:

BARCLAYS BANK

PO BOX 3333 ONE SNOWHILL

BIRMINGHAM B3 2WN

Account Name: University of Warwick / Account Number: 80113700 / Sort Code: 20-23-71

  • IBAN Number: GB40BARC20237180113700 Swift Code: BARCGB22
  • All bank payments should include the Student ID within the payment reference details

Please note international bank transfers may take up to 10 days to reach our account, please take this into consideration when chasing confirmation of payment. Receipts are issued automatically when we receive your payment.

Further information can be found on the Methods of Payment section of the website.

Back to the top


Can I pay tuition/accommodation fees monthly?

No, payments are due in three Termly instalments. If you are having any difficulty meeting your payments, please contact studentcollections@warwick.ac.uk quoting your student ID number in the email header.

Back to the top


I want to spread my payments but my Student Records Online account shows payment is due in full. Can I change this?

All students are given an initial option within the Enrolment process to spread their tuition fees and pay by instalments or pay their fees in full.

If you have not selected the instalment option and wish to amend this, please send an email to studentcollections@warwick.ac.uk including your Student ID number, advising that you wish to pay by instalments. The standard payment schedule is as follows:

  • 50% of tuition fees due by the first day of term 1 (Monday 4th October 2021)
  • 25% of tuition fees due by the first day of term 2 (Monday 10th January 2022)
  • 25% of tuition fees due by the first day of term 3 (Monday 25th April 2022)

As this activity is concentrated at the busy start of the academic year, this may take up to eight working days before these changes are shown on your Student Records Online account.

Back to the top


I want to pay my tuition fees in full, but my Student Records Online account shows payment is due in instalments. Can this be changed?

There is no need to change this – you can still make payment in full at the start of your course. Once full payment has been received all of your instalments will show as paid in full.

You can either choose to pay all instalments on the online payment system or pay the full tuition fee amount using any other method of payment.

Please note that students on modular-based courses in WMS, Careers, CES, CLL, CTE and on distance learning courses in WBS are required to pay for each module within 30 days of the invoice being applied to their account. Module fees cannot be paid in instalments.

Back to the top


Can I pay instalments by credit/debit card?

Yes, this is now handled by Flywire within the Online Payment system, which will provide you with a range of card options in your local currency.

If you wish to pay using a debit / credit card that is not in your own currency (for example a Chinese student using a GBP card), please select the country of the currency card (United Kingdom) as where payment is being made from, and you will be offered payment in GBP.

You can also pay instalments using any other Method of Payment listed on the University’s website.

Back to the top


Do I get a discount if I pay my fees in full?

No. The University does not offer any discount for payment in full.

Back to the top


Invoices and Receipts

How can I get a tuition/accommodation fee invoice?

You can print or obtain a PDF copy of all tuition and accommodation fee invoices from your Student Records Online account. These invoices are presented on University letterhead.

Students from certain countries need to have a proforma invoice before enrolment to secure foreign currency and meet exchange controls. In our experience in most cases a copy of the University offer letter meets the requirement, however if an “invoice” is required, please contact studentfees@warwick.ac.uk

If you are a sponsored student and have uploaded evidence of your sponsorship offer, an invoice will be sent to your sponsor directly. You do not need to request that this is done separately.

Back to the top


How can I get a receipt?

When your payment has been received by the University you will be sent an email receipt to let you know, normally within 48 hours of receipt by us. Please ensure you check your spam / junk folders in case the receipt has routed to them.

If you have not received an email receipt after 10 working days, please send a copy of your remittance or Flywire transaction reference along with your full name and student ID number to studentcollections@warwick.ac.uk.

A key feature of the Flywire payment solution is that Flywire will also report to you the progress stages of payment made through them, in addition to our own processes. They also record the Student ID number throughout, so there is reduced risk of the University being unable to establish which student a payment is intended for.

You can also print or save a pdf receipt from your Student Records Online account.

Back to the top


Frequent Queries

Has the University received my payment?

An automated email is sent to your university email account, when your payment is received by the University and reflected on your student account. Please note that it can take up to 10 working days for international bank transfers to be received by the University.

If you have not received an email receipt after 10 working days, please send a copy of your remittance or Flywire transaction reference along with your full name and student ID number to studentcollections@warwick.ac.uk.

A key feature of the Flywire payment solution is that Flywire will also report to you the progress stages of a payment through them, in addition to our own processes. They also record the Student ID number throughout so there is reduced risk of the University being unable to establish which student a payment is intended for.

If your online payment has been unsuccessful please contact your bank or credit card provider, as the University is not able to determine the reasons for payments being unsuccessful or declined.

Back to the top


I have paid my first fee instalment, but the Enrolment Dashboard shows the payment task is incomplete

If you have chosen to pay your fees by instalments, the “Pay my tuition fees and / notify my sponsorships” task will remain incomplete until all instalments have been made. This is not a problem, but reflects there are further fee instalments to be paid in the future. This message does not mean that your enrolment is incomplete.

Back to the top


The payment reflected on my student account shows less than the amount I paid. Why is this and what should I do?

The University does not charge for receipt via Flywire.

Where payments are made direct to our bank account, some remitting banks or payment handling companies may apply a small charge for processing bank transfer payments. If you are unsure why a charge has been applied, please contact your bank or company who processed your transfer in the first instance.

Back to the top


I have the money to make payments, but there are restrictions on transferring currency from my home country, what should I do?

Please contact studentcollections@warwick.ac.uk as soon as possible, and we well do our best to provide a payment plan to meet your needs.

Back to the top


The exchange rate has changed significantly in my home country, what should I do?

Warwick has no control over global exchange rates and economic changes that impact them. We would encourage all students to monitor exchange rates and make their fee payments when they are at a favourable level, not just around the payment due dates to avoid additional costs.

Our preferred payment partner Flywire offer competitive market rates in local currencies for all types of payment (bank transfer, debit / credit cards and Alipay) and we would also encourage students to use these. Flywire offers a best price guarantee on their bank transfers made in local currencies, details of how to apply for this are linked to their site, and are described here.

Back to the top


Student Loans Company and Student Finance England

The University needs to confirm my attendance/registration.

This is a step in the SLC process that we are only able to do this once your loan application has been fully approved and you have fully enrolled on your course for the current academic year.

Please make sure that you have returned all outstanding documentation to Student Finance England. If there is anything outstanding, we will not be able to confirm your registration and attendance and no tuition or maintenance loan can be released.

The Student Fees Team at Warwick confirm the registration and/or attendance of any newly enrolled students on a daily basis. This will be done automatically and all you need to do is make sure your loan application is complete and you have completed the enrolment process.

Postgraduate Students – Please note that the University is only able to confirm your registration if the course you have specified on your loan application corresponds to the course you are registered on at the University. If the courses don’t match, but your course is eligible for postgraduate loan funding, the Warwick Student Fees Team will notify the Student Loans Company of the correct course. Once your loan record has been updated your registration will be confirmed.

Certain postgraduate courses at Warwick, mainly leading to certificate or diploma qualifications, are not eligible for SLC funding i.e., a postgraduate loan. We will not be able to confirm attendance on these courses, even if you have applied for SLC funding for another course that is eligible. Please ensure before you apply for SLC funding that the course you are seeking is eligible.

Back to the top


My Postgraduate loan is paid in thirds and doesn’t match the University’s instalment plan. What should I do?

If you will be receiving a Master’s or Doctoral loan from Student Finance England and would like to pay your fees in three equal instalments please complete this form . Your tuition fee instalments can then be amended to reflect your loan payment schedule.

Back to the top


I haven’t received my maintenance loan.

Firstly, check that your loan has been fully approved and Student Finance England aren’t waiting for you to return any additional documents and that you have provided your bank details.

Make sure you are enrolled on your course for the current academic year.

Maintenance loans are released to students once the University has notified the Student Loans Company that the student has enrolled on their course and are starting their studies. Your loan should take three to four working days to reach your nominated bank account.

Back to the top


I’ve applied to SLC for the wrong tuition fee amount. What should I do?

This depends on whether you have applied for too much or too little tuition fee loan.

If you’ve applied for too much (for example, if you will now be going on a study abroad or intercalated year) don’t worry. Once your tuition fee has been raised, the Student Fees Team at Warwick will send a notification to the Student Loans Company (called a Change of Circumstance form) letting them know that you will be charged the lower tuition fee amount. The Student Loans Company will then amend your tuition fee loan amount downwards to match the tuition fee you will be charged by the University. You will then receive a notification from Student Finance England confirming the amended figures.

If you have applied for too little tuition fee loan (for example, if you were intending to go on a year abroad but will now be spending the year on campus) you may need to contact Student Finance England and request that your tuition fee loan amount is increased. The Student Loans Company will not make tuition fee loan payments above the value of the loan you have requested – even if the University notifies them that your tuition fees will be higher than the loan. It is therefore up to you to arrange with SLC for your loan amount to be increased.

Back to the top


I've changed course since submitting my loan application. What should I do?

Don’t worry! Lots of students find themselves in this position each year. The Student Fees Team at Warwick will notify the Student Loans Company that your course has changed since you submitted your loan application. You shouldn’t need to do anything unless you’re contacted and requested to do so.

Back to the top


Student Finance England’s tuition fee payment schedule is different from the University’s. Is this a problem?

No – this isn’t anything you need to worry about. The Student Loans Company makes payments to the University according to its own schedule and the University is aware of this.

If your loan application has been approved, the University accepts this as confirmation that the Student Loans Company will be meeting all of your tuition fee payments for the academic year.

Back to the top


I selected a different University on my loan application. What should I do?

Please send an email to studentfees@warwick.ac.uk including your Student Support Number (which is of the format ABCD12345678E – four letters, eight numbers and a letter) and that you had initially selected a different University on your loan application.

This will allow the Student Fees Team at Warwick to notify the Student Loans Company that you have now enrolled on a course at Warwick. The SLC will then update your information and arrange for tuition fee payments to be made to Warwick.

Back to the top


My SLC loan won’t be approved before the start of my course, is this a problem?

If your SLC loan has not been approved before you enrol, please still indicate in the Online Enrolment Dashboard that you expect SLC to be funding your tuition fees.

If you have not had approval before the first day of your course, we will identify those still expecting SLC funding, and await confirmation of the loan to be notified to us. We frequently find a number of students each year whose loans are not confirmed until towards the end of the first term, and we will not initiate any collections activity until later in the term.

If the delay is protracted, the Team will contact you about your outstanding fees. Please respond promptly to any correspondence with evidence you have applied for a loan and any information as to why your loan application has been delayed.

If we are satisfied that your loan will eventually be approved but is delayed, we will put a hold on your account to give you time to get this rectified.

Back to the top


I will now be attending a different University but selected Warwick on my loan application. What should I do?

You will need to contact the University you will now be attending and provide them with your Student Support Number (which is of the format ABCD12345678E – four letters, eight numbers and a letter). Your new University will then be able to notify the Student Loans Company that you will be studying with them and the SLC will update your information and arrange for tuition fee loan payments to be made to them instead.

Back to the top


Sponsorship, Bursaries and Scholarships

I have a sponsor who will be paying my tuition fees. How do I provide you with their information?

As part of the enrolment process, you will be able to upload a copy of your Sponsorship offer via the Online Enrolment Dashboard. The Sponsor Invoice Team will then update your student account and send an invoice to your sponsor. Please allow five working days for this to be processed.

If your fee is not generated as part of the enrolment process (many Warwick Business School courses are in this category), then you will not be able to add sponsor details through enrolment. In this case, please re-access the sponsorship option within Student Records Online, once your fee has been generated.

If your sponsorship offer is not available when you enrol, you can upload this later through the option within Student Records Online, and we will transfer the fee liability to them.

If you have a sponsor who wishes to make a payment directly and does not need an invoice, then you don’t need to complete this process. However, please ensure that your sponsor references your student ID number with any payment. Once payment has been received from your sponsor you will receive an email notifying you of this.

Back to the top


Has an invoice been sent to my sponsor?

If you have uploaded details of your sponsorship on enrolment, then an invoice will be sent out to your sponsor automatically, once we have verified that information.

If the uploaded documents are incomplete, Student Fees team will contact you to request further details.

When Sponsor invoices are issued, a copy is also sent to the Student’s account. If you require a copy, please contact sponsorinvoices@warwick.ac.uk.

Back to the top


I have been awarded a tuition fee bursary or scholarship, but this isn’t reflected on my Student Records Online account. What should I do?

If you have received confirmation from your academic department or the University that you have been awarded a bursary or scholarship, then there is no need to worry.

Bursary information needs to be added to students’ accounts manually and therefore, due to the large number of bursaries the University administers, may not be reflected on your student account at the point you are asked to enrol.

If you have any queries relating to a Warwick administered bursary or scholarship, please contact your academic department in the first instance. They should be able to confirm that the information has been sent to the Postgraduate Scholarships team who will ensure your bursary is reflected on your student account in due course.

Back to the top


How will my bursary/sponsorship be applied to my fees and instalments?

The amount of tuition fee covered by your bursary or scholarships will be deducted from your full tuition fee amount for the academic year.

If your bursary or scholarship doesn’t cover your tuition fees in full then the remainder due will be treated in the same way as a full tuition fee. Specifically, you can either pay the full amount at the start of your course or can choose to pay in three termly instalments of 50%, 25% and 25%. For further information see the When to Pay page of the Warwick website.

Back to the top


I have been awarded a bursary or scholarship, but this is not reflected on my CAS. What should I do?

Please contact pg.visa@warwick.ac.uk to arrange for your CAS to be updated.


CAS Updates and Queries

I have just made a tuition or accommodation fee payment. Please could you update my CAS?

As noted elsewhere, international bank transfers may take up to ten working days to reach the University, and until payments have been received we are not able to update your CAS. When your payment has been received you will receive an email to let you know.

The Student Fees Team update CAS records frequently during the working week, particularly during the pre-enrolment period.

Once your CAS has been updated you will receive an additional email to confirm that this has been done.


Document Requests

How can I get a Student Status or Bank Letter?

Current/Enrolled students can request a digital status letter via Student Records Online at any time. Once logged in you should select the “My Data” tab followed by the link to request student status and bank letter. Your PDF letter with digital header, stamp and signature is generated instantly, and will include the details you have provided of your term time address.

Back to the top


Financial Difficulties

What should I do if I’m experiencing financial difficulties?

In the first instance, you should contact the Student Collections team by emailing studentcollections@warwick.ac.uk, who may be able to put an instalment / payment plan in place.

Back to the top


I am experiencing financial difficulties, should I consider temporary withdrawal?

If you are experiencing severe difficulty in paying your fees, arranging finance for your studies or have experienced a sudden change in your financial circumstances, you may wish to consider a Temporary Withdrawal from the University for financial reasons. This can allow students some breathing space to resolve their financial issues.

Please follow this link for more details. You should always consult with your academic department before following this option.

Back to the top