Frequently asked questions

Information and Policies

Please see the Information and Policies section of the Warwick Student Finance website.

Direct Debit

Please see the Direct Debit section of the Warwick Student Finance website for detailed information on this method of payment.

Making Payments

This section has answers to the most common issues when making payments for tuition or accommodation fees. If you are not able find find your specific question below please look at our Making PaymentsLink opens in a new window pages. You will find more detailed information here about making Flywire payments, instalments and sponsor payments.

are detailed in your Offer and are invoiced after you have completed enrolment and no later than the first day of term.

Accommodation fees are invoiced in accordance with your signed contract and are payable at the start of each term. If you have any queries regarding your accommodation contract please contact  

You can view the tuition and accommodation fees in your Student Records Online account.

We do not send payment reminders before the due date so please ensure that you initiate payment to be received within 21 days of the due date to prevent incurring administration fees for late payment.

For instructions on how to make payment, including in advance of your fees being invoiced please use our Flywire Payment Guide

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How can I make payment?

Flywire is our approved payment partner and facilitate UK and international payments by bank transfer, credit/debit card, Alipay and Union Pay. You can make an immediate bank transfer from your UK bank account through Trustly Online Bank Transfer within the portal. Throughout your payment transaction Flywire provide a tracking facility so that you know exactly where your payment is and when we have received it. You can create a payment link within the Flywire portal to send to the payer of your fees.

For instructions on how to make payment, including in advance of your fees being invoiced please use our Flywire Payment Guide

Enrolled students with a UK bank account can also pay by Direct Debit - please see more information here Direct Debit

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Can I make payment before I have enrolled, or before my fees have been invoiced?

Course Deposits – you should use the payment link sent to you by the Admissions team and contact them directly if you have any queries.

Advance payments for tuition or accommodation before enrolment, or before fees have been invoiced:

You may make a payment for your tuition, or accommodation fees in advance of completing enrolment, or before your fees have been invoiced on your Student Records Online account. This may be to facilitate the Confirmation of Acceptance for Studies (CAS) or your UK Visa application.

For instructions on how to make payment, including in advance of your fees being invoiced please use our Flywire Open Portal. Please ensure that you quote your student ID number in the section on "Info for the receiver" so that we can associate your payment with your student account. There are detailed instructions in our Flywire Payment Guide

Flywire enables you to track your payment and they will advise you when payment is received by us. If you have already established a CAS record, we aim to update this within 2 working days of your payment being received.

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Can I have the University's bank details to make a bank transfer?

We no longer accept payment by direct bank transfer.

For instructions on how to make payment by UK or overseas bank transfer, including in advance of your fees being invoiced please use our Flywire Payment Guide

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 Does the University accept American Express payments?

You cannot pay by American Express through Flywire if your card is issued in the UK. American Express is available through Flywire for certain other overseas territories.

For instructions on how to make payment, including in advance of your fees being invoiced please use our Flywire Payment Guide

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How can I get help with a Flywire payment?

For instructions on how to make payment, or to access links for help and advice please use our Flywire Payment Guide

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The exchange rates I am being offered by Flywire are too low, what should I do?

The Flywire portal provides competitive exchange rates and a range of payment options. Exchange rates are subject to fast moving changes on the international currency markets.

Flywire offer a Best Price Guarantee for international bank transfer payments, where if you are offered a better rate at your bank within two hours of booking a local currency bank transfer payment Flywire will match it.

For instructions on how to make payment, in advance of your fees being invoiced please use our Flywire Payment Guide

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Why is Flywire is asking me to select another territory or payment method when paying by card?

The Flywire portal has validation checks to ensure that GBP payments are from cards issued in the UK or European Economic Area. If you are using a card that fails these validation checks you will be requested to reselect the Country of Payment.

For instructions on how to make payment, including in advance of your fees being invoiced please use our Flywire Payment Guide

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Instalments and payment plans

Can I pay tuition/accommodation fees in monthly instalments?

We do not offer monthly payment instalments for tuition fees. Accommodation fees are due at the start of each term unless you have a monthly stipend. If you email evidence of your monthly stipend to including your Student ID number we will advise you further.

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I want to pay my fees in instalments but my Student Records Online account shows payment is due in full?

During the Enrolment process you are able to request payment for your tuition fees to be in our standard instalments shown below, or to pay your fees in full at the start of the academic year. Accommodation fees are due at the start of each term.

The standard instalment schedule for tuition fees is :

• 50% of tuition fees due by the first day of Term 1
• 25% of tuition fees due by the first day of Term 2
• 25% of tuition fees due by the first day of Term 3

If you have not selected the tuition fee instalment option and now want to amend this, please email and quote your Student ID number.

If you have a direct debit mandate set up for your tuition fees please see the due dates here Direct Debit 

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My Postgraduate loan is paid in thirds and doesn't match the University's instalment plan. What should I do?

If you are receiving a post graduate loan from Student Finance England and would like to pay your fees in three equal instalments please complete this form. Your tuition fee instalments will be amended to reflect your loan payment schedule.

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My course starts at a different date to the main start of the academic year - can I still pay in instalments?

If you pay an annual course fee and your course starts on a date which isn't the standard start of the academic year you can the instalment plan available to you here.

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My course is charged on a modular basis - can I pay in instalments?

At present if your course is charged on a modular basis then you need to pay for each module attended within 21 calendar days of the invoice being applied to your Student Records Online account. Individual modules will be invoiced separately.

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Financial Difficulties

What should I do if I’m experiencing financial difficulties?

In the first instance, you should contact studentcollections@warwick.ac.uk, quoting your Student ID number and provide details of your situation. You may need to consider a period of Temporary Withdrawal from your studies until your situation improves. You should discuss this with your academic department before taking any action as they can advise you further.

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Copy Invoices, Receipts and Status Documents

How can I get a tuition/accommodation fee invoice?

You can create a PDF invoice with a Warwick letterhead in your Student Records Online account in the Fees and Charges tab.

If you need a pro-forma invoice before enrolment to secure foreign currency and meet exchange controls, your University Offer letter should suffice but if you need anything in addition then please contact

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When will my tuition/accommodation fee invoice appear on my account?

Your tuition fee invoice is created once you have enrolled for your course. If you are a first year student and you need a formal document to show what fees you will be charged - before you have enrolled - then you can use your offer letter.

Your accommodation fees are created after you have signed your contract which details the termly amounts due on the first date of each term.

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How can I get a receipt for my tuition/accommodation fee payment?

Flywire will email you a payment receipt which has the University logo on once payment has been delivered. You can also view payments received in your Student Records Online account.

If you have not received a receipt after 7 working days, please send your Flywire transaction reference or a copy of your remittance with your full name and student ID number to

 

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I have paid my first fee instalment, but the Enrolment Dashboard shows the payment task as incomplete

If you have chosen to pay your fees by instalments, the “Pay my tuition fees and / notify my sponsorships” task on the Enrolment Dashboard will show as incomplete until all instalments have been made. This reflects there are further fee instalments to be paid in the future and does not mean that your enrolment is incomplete.

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How can I get a Student Status or Bank Letter?

Enrolled students can request a digital status letter via Student Records Online at any time. If you select the “My Data” tab there is a link to request a student status and bank letter. Your PDF letter with digital header, stamp and signature is generated instantly, and will include the details you have provided of your term time address.

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Student Loans Company (SLC) and Student Finance England

The University needs to confirm my attendance/registration to release my maintenance loan.

The Student Fees Team automatically confirm the registration and attendance of newly enrolled students on a daily basis. This can only be done within 30 days of your course start date.

We are only able to do this once your loan application has been fully approved and you are fully enrolled for the current academic year.

SLC maintenance payments are usually processed by them within 3-4 days of us confirming your attendance.

Part time Undergraduate students - the process is slightly different as attendance can only be confirmed two weeks after the start of term, once module credits have been confirmed.

Postgraduate Students – The Students Fees team is only able to confirm your registration if the course specified on your loan application corresponds to the course you are registered on.

Certain postgraduate courses at Warwick, mainly leading to certificate or diploma qualifications, are not eligible for SLC post graduate loan funding. We will not be able to confirm attendance on these courses, even if you have applied for SLC funding for another course that is eligible. Please check when you apply for SLC funding whether your chosen course is eligible by reference to the list on the SFE portal.

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I’ve applied to SLC for the wrong tuition fee amount. What should I do?

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I've changed course since submitting my loan application. What should I do?

If you have changed course before the original start date, you can change this by logging into your SFE/SLC account.

If you have already started your course Student Fees Team will notify the Student Loans Company that your course has changed since you submitted your loan application.

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Student Finance England’s tuition fee payment schedule is different from the University’s. Is this a problem?

If your loan application has been approved, the University accepts this as confirmation that the Student Loans Company will be meeting all of your tuition fee payments for the academic year within their payment schedule.

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I selected a different University on my loan application. What should I do?

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My SLC loan won’t be approved before the start of my course, is this a problem?

If your SLC loan has not been approved before you enrol, please indicate in the Online Enrolment Dashboard within your Student Records Online account that you expect SLC to be funding your tuition fees.

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Sponsorship, Bursaries and Scholarships

I have a sponsor who will be paying my tuition fees. How do I provide you with their information?

If you are studying on a modular postgraduate course (many Warwick Business School courses are in this category) then you will not be able to add your sponsor details through the Online Enrolment Dashboard. In this instance, once your fees have been generated you will be sent an e-mail which contains a link to the sponsorship option within Student Records Online. Using the link you can enter your sponsorship details and attach any supporting documents. The Sponsor Invoice Team will verify the information you have submitted, update your student account and send an invoice to your sponsor. Please allow five working days for this to be processed.

Your sponsor has 30 days to pay the invoice, they do not have an option to pay in instalments. If we do not receive payment your fees will be moved to your student account and become payable by you.

For all other courses, during the enrolment process you can upload your Sponsorship confirmation via the Online Enrolment Dashboard. The Sponsor Invoice Team will verify the information you have submitted, update your student account and send an invoice to your sponsor. Please allow five working days for this to be processed.

Your sponsor has 30 days to pay the invoice, they do not have an option to pay in instalments. If we do not receive payment your fees will be moved to your student account and become payable by you.

If you require further information on this topic email sponsorinvoices@warwick.ac.uk

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My sponsorship offer is not available on enrolment. What should I do?

If your sponsor information is not available when you enrol, you can upload this later through the Online Enrolment dashboard in your Student Records Online account. The Sponsor Invoice Team will verify the information you have submitted, update your student account and send an invoice to your sponsor. Please allow five working days for this to be processed.

Your sponsor has 30 days to pay the invoice, they do not have an option to pay in instalments. If we do not receive payment your fees will be moved to your student account and become payable by you.

If you require further information on this topic, please contact

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Has an invoice been sent to my sponsor?

The Sponsor Invoice Team will verify the information you have submitted, update your student account and send an invoice to your sponsor. Please allow five working days for this to be processed. A copy of the invoice is sent to your Warwick email address.

If the uploaded documents are incomplete, the Sponsor Invoice team will contact you to request further details.

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I have been awarded a tuition fee bursary or scholarship from the University, but this isn’t reflected on my Student Records Online account. What should I do?

I have been awarded a bursary or scholarship, but this is not reflected on my CAS. What should I do?

Please contact to arrange for your CAS to be updated.

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CAS Updates and Queries

I have just made a tuition or accommodation fee payment. Please could you update my CAS?

You may make a payment for your tuition, or accommodation fees in advance of completing enrolment, or before your fees have been invoiced on your Student Records Online account. This may be to facilitate the Confirmation of Acceptance for Studies (CAS) or your UK Visa application.

For instructions on how to make payment, including in advance of your fees being invoiced please use our Flywire Payment Guide

Flywire enables you to track your payment and they will advise you when payment is received by us. If you have already established a CAS record, we aim to update this within 2 working days of your payment being received.

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