Introduction

It is important to know how to contact IDG (Information & Digital Group) for help and support. However, before reaching out, you can explore the knowledge available through online articles and resources – a solution to your problem, or answer to your question, may already exist.

If you can't find what you need, please use the contact details in the box below.

Who is this article for?

This article is useful for all the University of Warwick students, staff, temporary workers, and visitors.

Need more help?

If you have followed these steps and you need further support, please contact us:

Visit IDG’s Service Portal

Phone +44 (0) 2476 573737 or ext. 73737 (internally)

The Service Desk is available 24 hours a day, 7 days a week.

For in-person support:

Visit our Drop-in Centre located on the1st floor of the library, available from Monday to Friday, 10:00am to 2:30pm.

Last revised: 14/05/2024

How to get help from the Service Desk

Search our knowledge articles, before you reach out for help

IDG knowledge articles often contain solutions to common problems, troubleshooting guides, and step-by-step instructions for resolving issues independently without waiting.

https://warwick.service-now.com/kb

How to request a service or report an issue (incident)

For technical issues such as connectivity problems or malfunctioning equipment, using the Self-Service Portal can often provide the quickest and most straightforward solution. By accessing the portal, users can report incidents or request services, generating dedicated tickets known as incident numbers, formatted as INCxxxxxx (for example INC0557155)

The ticket will be processed by an assigned service provider and technical team, and they might contact you to discuss any issues. Browse the IDG ServicePortal to request your service or report an issue and track your requests: https://warwick.service-now.com/sp

You can navigate through sections or simply just search with keywords.

Tracking your requests

You can monitor the progress of any incidents or service requests you have submitted through the portal using this link by clicking on the ticket number: https://warwick.service-now.com/sp?id=requests
 

Urgent matters

For urgent assistance, do not hesitate to call 024 765 73737.

Service Desk availability 

The Service Desk will record any requests or incidents around the clock, 24/7, every day of the year, ensuring you always have access to help when you need it.

In-person support

Visit our Drop-in Centre located on the 1st floor of the library, available from Monday to Friday, 10:00am to 2:30pm.

Library support

For additional resources and support, explore our Library help pages: https://warwick.ac.uk/services/library/using/help