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Guides to IT Services: consultancy & guidance

If you've got an IT-related problem you need to solve, or you're working on something that involves IT and don't know where to start, we offer a range of help and advice services to support you. If you want to search for answers online, use our Service list & FAQ search. Otherwise, here's how we can help:

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ITS HelpDesk

Open 8:30am - 5:30pm, here to support you in your use of our services. You can contact them online, via email, over the phone, or speak to someone in person at the drop-in centre on the first floor of the Library.


IT Training
We run courses on a whole range of services and software - everything from making web pages in SiteBuilder to using Photoshop. We can even offer official qualifications.


One-to-one training
Our one-to-one training service offers flexible training at your desk, whether you would like a training needs analysis session, post-course support or basic help with computer skills.

Service Analysts

Business and Service Analysts
Our analysts help departments to make full use of our services. They can work with you to understand your processes and IT needs, build business cases, support IT-related change and help with IT supplier selection.

Project Management

Project Management
The Project Management Office provides project management expertise for major University IT and IT-related projects.

Web support

Web design advice and guidance
Our Web Team can help you to create effective, usable websites by providing you with site designs, homepage layouts, advice and support.