Coronavirus (Covid-19): Latest updates and information
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IT Services

Popular requests

Help Desk

Important Help Desk tips during the coronavirus outbreak, access our online helpdesk, ask a question, request a service, report a fault or call 024 76573737 9:00 to 17:00 Monday to Friday.

Signing in

User accounts for students and staff to access IT facilities. Register for an account, change your password including security questions, or set up two-step authentication.

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  • Set up a user code for an external guest user (only current members of staff can request this)

Device security for University Staff

We recommend that all devices accessing sensitive administrative or confidential research data meet security standards. This is to ensure the effective management and protection of sensitive data. If you use an IT Services managed computer, we will take care of this for you. For other devices you should find out how this affects you. Please also note working from home or remotely.

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Request a resource account (staff and research postgraduates only) and reset a password for a resource account. Get advice on reducing the amount of spam you receive.

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Get help with the computer that sits on your desk or travels with you, including buying a computer, setting it up, disposal and file storage. You can also report a faulty computer and borrow a laptop (staff) while yours is broken, or loan one (student) to use in the Library.

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Buy printer credits. Request a service from the printing team such as access to network printers or advice on which printer to choose.

IT training

Browse the course catalogue to select a course, check availability and book. You can also request one-to-one training at your desk.

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Collaborating using Office 365

Find out how the Office 365 tools can help you collaborate with your colleagues to work more effectively.

Telephones and mobiles

Order a mobile phone for staff. Choose a new phone or order (or change) a line. How to set up a new iPhone.

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Web publishing

Request a new SiteBuilder web site. Download the My Warwick app for personalised information and alerts. Get started with Tabula or Moodle.

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Work areas

Computer rooms for staff and students. Find a free PC in a work area. Staff can book work areas for teaching or report faults.

Audio Visual

View centrally timetabled rooms and their AV equipment or report faulty AV equipment. Staff and research postgraduate students can get help with filming and multimedia or record TV or radio programmes. Compare telephone, video and desktop conferencing.

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More services

Guides on IT services and tools for:


Teaching & Learning

Collaboration & Communication

IT for Students

New Staff

Working from home

IT Equipment


Consultancy & Guidance

In August, we fixed 76% of all computer problems

within 1 day


In August, we fixed 77% of all computer problems

within 2 days



The NPS survey score for ITS

The Help Desk survey result for August is an NPS score of 87

// A score of +50 is considered excellent

We support over 800 servers on 40 hosts, with an average uptime over the last year of 99.995%

2,800 requests for and changes to desk telephones handled per year

130 The Managed Network Printing service roll-out has saved the equivalent of 130 trees, 2.1m sheets of paper, 60,000kg of CO2 and 21,500 m3 of water

70,000 requests, queries and faults are handled through our online Help Desk annually

6,300 average connections per day to the ResNet Wi-Fi network in the last 12 months

"… During my three years here at Warwick I have been impressed by the consistent and excellent quality of service from the ITS team, especially the IT training team, and have always recommended them to my peers. "

28,000 network ports on campus available consistently over network-graphic.png99.95% of the time

An average of 1.996 million edits per month in 2018

We can help you to create effective, usable websites by providing you with site designs, homepage layouts, copywriting, advice and support.


Fri 30 Oct

Current status

All services are running normally.

History of previous incidents and service outages.

Planned work


View the full calendar

Need more help?

For new developments, IT innovation and challenges, please contact our Business and Service Analysis team.

For discussions about support for the use of technology in research, teaching and learning, please contact the Academic Technology team.