GreenIT status: normal
All services working normally.
IT Services
IDG Service Desk
Access our online service desk, ask a question, request a service, report a fault or call 024 76573737 (available 24 hours a day, 365 days a year).
Signing in
User accounts for students and staff to access IT facilities. Register for an account, change your password including security questions, or set up two-step authentication. Set up a user code for an external guest user (only current members of staff can request this).
Device security for University Staff
We recommend that all devices accessing sensitive administrative or confidential research data meet security standards. This is to ensure the effective management and protection of sensitive data. If you use an IT Services managed computer, we will take care of this for you. For other devices you should find out how this affects you.
Request a resource account (staff and research postgraduates only) and reset a password for a resource account. Get advice on reducing the amount of spam you receive and how to email large groups of people (up to 500).
- Update resource account manager
- Set up email on your mobile phone or tablet
Computers
Get help with the computer that sits on your desk or travels with you, including buying a computer, setting it up, disposal and file storage. You can also report a faulty computer and borrow a laptop (staff) while yours is broken, or loan one (student) to use in the Library.
- For other computer related self-service request please see the service catalog
Printing
Buy printer credits. Request a service from the printing team such as access to network printers or advice on which printer to choose.
Online training
Access online training via the LinkedIn Learning Digital TrainingLink opens in a new window platform. You can also find Student and Staff IT Inductions and other Learning ResourcesLink opens in a new window
Software
Download software and view software on managed desktops. Get encryption software or download software or get a licence.
Network and Wi-Fi
Get a network port activated. Connect to Wi-Fi , get a new network port or get a Wi-Fi account for a visitor.
- Borrow a network switch
- Allow an application through the firewall
- Request a static IP/DHCP
- Register a domain name/DNS
Telephones and mobiles
Order a mobile phone for staff. Choose a new phone or order (or change) a line. How to set up a new iPhone. Choose and order a headset.
Web publishing
Request a new SiteBuilder web site. Download the My Warwick app for personalised information and alerts. Get started with Tabula or Moodle.
Work areas
Computer rooms for staff and students. Find a free PC in a work area. Staff can book work areas for teaching or report faults.
Audio Visual
View centrally timetabled rooms and their AV equipment or report faulty AV equipment. Staff and research postgraduate students can get help with filming and multimedia or record TV or radio programmes. Compare telephone, video and desktop conferencing. Contact a technician in an emergency during a lecture
- Book an audio and video conference
- Request a lecture capture
- For other AV self-service requests please see the service catalog