Apr-10
Call Type	Calls Logged	Within SLA	as%
Maintenance	25	25	100%
RM Warranty	5	5	100%
Toshiba Warranty	2	2	100%
Chargeable	1	1
Service Point Non-Chargeable	166	166
Service Point Chargeable	15	15
TOTAL CALLS	214	214	100%