Important Service Announcements
VPN service essential maintenance work: Wednesday 6th November 6-9am.
The Cisco Secure Client will be upgraded and deployed (for VPN connectivity), for macOS users only.
Those affected: All users who connect to the VPN using a macOS device.
The VPN service will remain available.
Users will observe the VPN Client auto-update when connecting.
ALL Client modules (if installed), will also update. (i.e. "Umbrella" DNS protection)
If prompted to restart now or later, we recommend saving any work and choose "restart now".
If "restart later" is preferred, the VPN Client will still connect, following 0update completion.
If you experience connectivity issues during the upgrade, please keep trying, or try after 9am, following completion.
Disruption will be minimal. Thanks for your patience during this work.
For further information, please contact the Service Desk, referencing the Change Number: RFC0054007
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VPN service essential maintenance work: Thursday 31st October
The VPN service is scheduled to be upgraded on Thursday 31st October between 6-9am, to address important maintenance and enhancement updates.
The VPN service will remain available; however, the service should be considered at risk during this time.
Therefore, users may experience problems in connecting, or may be disconnected.
If unsuccessful connection attempts or disconnections occur, we ask you to re-try until successful.
All University of Warwick VPNs will be affected.
We will endeavour to keep the disruption to a minimum, and thank you for your support.
Normal service will resume after 09:00.
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VPN service essential maintenance work: Thursday 24th October
The VPN service will go through a planned upgrade on Thursday 24th between 06:00 – 09:00am.
All VPNs will be affected. i.e. Staff, Student, Contractor and other Departmental VPNs.
However, the VPN will remain available during the upgrade.
When connecting to the VPN, users will observe the Cisco Secure VPN Client auto-update taking place, automatically, which is normal.
Umbrella modules (if installed), will also update.
If prompted to restart now or later, we recommend saving any work before choosing the “restart now” option.
You may also choose to restart later.
The Cisco Secure VPN Client will still connect after the update has completed.
If you experience connectivity disruption during the work time, we ask you to keep trying, or try after 9am, when the work will be completed.
We endeavour to keep disruption to a minimum, and thank you for your patience during this work.
For any further information about this upgrade, please contact the Service Desk, referencing the Change Number: RFC0053620.
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VPN service essential maintenance work: Wednesday 22nd May
The VPN service will be undergoing essential maintenance work on Wednesday 22nd May, between the hours of 6-9am.
All VPNs will be affected - i.e. campusvpn.warwick.ac.uk/staff or /student and so on.
If you experience connectivity disruption during the work time, we ask you to keep trying, or try after 9am, when the work will be completed.
We will endeavour to keep disruption to a minimum.
Thank you for your patience during this time.
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VPN service maintenance improvements: Wednesday 17th April
The Cisco VPN client is being upgraded to the latest version called: “Cisco Secure Client” version: 5.1.2.42, from the current version: 4.10.X “Cisco AnyConnect Mobility Client”, due to End of Life & Support for the product, including modules: Umbrella DNS protection & DART Diagnostics Troubleshooting components.
The upgrade is scheduled for Wednesday 17th April 2024 during the hours 6-9am
When users first connect, they will see the client update automatically, including the Umbrella and DART modules (if installed), and will then be connected as normal.
If the update process prompts to restart now or later, the recommendation is to select the “restart now” option, ensuring you have saved all work prior to restarting. However, users can choose to restart later.
The VPN service will remain available.
Disruption will be kept to a minimum.
For further advice and support, please contact the IDG Service Desk by Telephone: 02476 73737, or email: helpdesk@warwick.ac.uk
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New /Student VPN Service, available from: Monday 22nd January 2024
We have introduced a new Student VPN service, which is now available, as of: Monday 22nd January 2024, for: UG and PGT students ONLY.
The service is available to Warwick students, who have an IDG account, with a genuine need to use the VPN. For example: To access specific services and applications securely.
The Staff VPN service remains available to ONLY: Staff and Postgraduate Researchers (PGR) students.
UG and PGT students that have been using the Staff VPN up until now, have been transferred to the new Student VPN and will no longer have to access the Staff VPN.
To access the new Student VPN, please ensure the connection in your Cisco Secure Client is: campusvpn.warwick.ac.uk/student
To access the existing Staff VPN, please ensure the connection in your Cisco Secure Client is: campusvpn.warwick.ac.uk/staff
Please be aware that when connecting, Multi-Factor Authentication (MFA), is enforced, for user authentication, as standard requirement for Warwick accessed systems, and addresses heightened security concerns across the Higher Education sector.
If you DO NOT already have access to the VPN, and require access, you will need to complete the Help Desk self-service formLink opens in a new windowLink opens in a new window.
Please follow the Best Practice Use guidance, to understand when you need to use the VPN.
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