VPN service maintenance improvements: Wednesday 17th April

The Cisco VPN client is being upgraded to the latest version called: “Cisco Secure Client” version: 5.1.2.42, from the current version: 4.10.X “Cisco AnyConnect Mobility Client”, due to End of Life & Support for the product, including modules: Umbrella DNS protection & DART Diagnostics Troubleshooting components.

The upgrade is scheduled for Wednesday 17th April 2024 during the hours 6-9am

When users first connect, they will see the client update automatically, including the Umbrella and DART modules (if installed), and will then be connected as normal.

If the update process prompts to restart now or later, the recommendation is to select the “restart now” option, ensuring you have saved all work prior to restarting. However, users can choose to restart later.

The VPN service will remain available.

Disruption will be kept to a minimum.

For further advice and support, please contact the IDG Service Desk by Telephone: 02476 73737, or email: helpdesk@warwick.ac.uk

 

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New /Student VPN Service, available from: Monday 22nd January 2024

We have introduced a new Student VPN service, which is now available, as of: Monday 22^nd January 2024, for: UG and PGT students ONLY.

The service is available to Warwick students, who have an IDG account, with a genuine need to use the VPN. For example: To access specific services and applications securely.

The Staff VPN service remains available to ONLY: Staff and Postgraduate Researchers (PGR) students.

UG and PGT students that have been using the Staff VPN up until now, have been transferred to the new Student VPN and will no longer have to access the Staff VPN.

To access the new Student VPN, please ensure the connection in your Cisco Secure Client is: campusvpn.warwick.ac.uk/student

To access the existing Staff VPN, please ensure the connection in your Cisco Secure Client is: campusvpn.warwick.ac.uk/staff

Please be aware that when connecting, Multi-Factor Authentication (MFA), is enforced, for user authentication, as standard requirement for Warwick accessed systems, and addresses heightened security concerns across the Higher Education sector.

If you DO NOT already have access to the VPN, and require access, you will need to complete the Help Desk self-service formLink opens in a new windowLink opens in a new window.

Please follow the Best Practice Use guidance, to understand when you need to use the VPN.

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