The University's student records application is the Tribal SITS product (comprising SITS:Vision and its web functionality SITS:eVision). It is used in the management of admissions, students, examinations, courses and student finances. The SITS application is managed by the SITS Application Management Team in the Academic Office. The Student Administration Application Management Service manage the underpinning service and specific activities as described below.
Application specific service activities:
Service Level Agreement
See standard SLA (link)
Application specific availability information
Required availability period: All year; 24/7
Critical availability periods: Enrolment (Aug/October); Academic Statistics(Last week of October); Examination scheduling (September/December/May/June); Degree congregation (January/July); marks and awards processing (January/ May/September); fee processing and collection (August-October/November/ February/May).
Currently, in order to ensure the application is fully functional and secure, there are
A regular system restart will be scheduled on a daily basis to ensure that any dynamic software changes are committed. This will necessitate the application being unavailable for less than 5 minutes.
Application specific performance information
Process used for measurement of response time: logon and retrieval of menu system.
Between 6:00pm and 07:00am the application and data operate at reduced performance due to the running of scheduled data maintenance and extracts.
The level of service provided excludes ......
This service has dependencies upon the following 3rd parties:-