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Student records (SITS:Vision)

The University's student records application is the Tribal SITS product (comprising SITS:Vision and its web functionality SITS:eVision). It is used in the management of admissions, students, examinations, courses and student finances. The SITS application is managed by the SITS Application Management Team in the Academic Office. The Student Administration Application Management Service manage the underpinning service and specific activities as described below.

Application specific service activities:

  • Developments within the application toolset, where authorised by the Academic Registrar's Office
  • Admissions cleardown
  • A level results data load
  • Baccalaureate results data load
  • Daily import, export and scans to UCAS
  • Bulk data updates and loads, where approved by the Academic Registrar's Office
  • Data archiving
  • Fortnightly admissions statistics
  • Monthly International Office statistics
  • Adhoc queries/extracts
  • Extract for Academic Statistics
  • Extract for Raisers’ Edge, Students Union etc
  • Interfaces with other systems
  • Maintenance (including application upgrades and software updates)

Service Level Agreement

See standard SLA (link)

Application specific availability information

Required availability period: All year; 24/7

Critical availability periods: Enrolment (Aug/October); Academic Statistics(Last week of October); Examination scheduling (September/December/May/June); Degree congregation (January/July); marks and awards processing (January/ May/September); fee processing and collection (August-October/November/ February/May).

Currently, in order to ensure the application is fully functional and secure, there are

  • two application upgrades per year (usually applied as a double upgrade and expected to require a 2 period of unavailability)
  • quarterly operating system and database security patching (expected to require up to 1 day of unavailability for each)
  • database upgrades as necessary
  • application software supplier patches (containing either enhancements or bug fixes) applied as required, with the agreement of customer representatives. (Patches are issued on a weekly or multi-weekly basis and are normally non-disruptive.)

A regular system restart will be scheduled on a daily basis to ensure that any dynamic software changes are committed. This will necessitate the application being unavailable for less than 5 minutes.

Application specific performance information

Process used for measurement of response time: logon and retrieval of menu system.

Between 6:00pm and 07:00am the application and data operate at reduced performance due to the running of scheduled data maintenance and extracts.


The level of service provided excludes ......

  • Training
  • User management



This service has dependencies upon the following 3rd parties:-

  • Tribal (software supplier)
  • Universities and Colleges Admissions Service (UCAS)
  • Higher Education Statistics Agency (HESA)
  • Higher Education Funding Council for England (HEFCE)
  • Student Loan Company (SLC)
  • UK Borders Agency (UKVI)