Who to Contact

Useful contacts for those seeking direction in developing a digital age approach to teaching, learning and research.

WMS Academic Technologists

Cath Fenn and Nic Bullen - Senior Academic Technologists (MB ChB Education Team)
Hannah Thein (On Maternity Leave until June/July 2025)
Richard Clay - Senior Academic Technologist and Craig Summerton - Academic Technologist (PGT, new UG & CPD)

What do we do?

We provide support and guidance to academics using technology to enhance and support research, teaching and learning.
We also help to identify and assess opportunities offered by technology and provide support and advice on implementation.
We promote and support staff and students working together to explore the impacts of digital technology on learning, on learning-teaching relationships, and on health and wellbeing.

Other WMS contacts

WMS IT Team - Gibbet Hill based IT and AV support and guidance service.
WMS Corporate Web Team - Gibbet Hill based Marketing & Communications service.

Library

Samantha Johnson - Academic Support Librarian Medicine and Dentistry (Literature searching, reading lists, electronic resources, Medline & EBM Tutorials)
Academic Services Development

University of Warwick contacts

Digital Learning Team Provide advice, support and training to enhance teaching and learning with technology.
Academic Development Centre Provide programmes that explore key areas around teaching and learning.
Learning design and consultancy unit. LDCU provides an opportunity for staff and students to come together, share experiences and develop/explore ideas around the design of creative, inclusive and accessible technology enhanced active learning.

Information and Digital Group (IDG)

As IDG look to improve the way in which services are delivered, a key change has been made to the way in which the Service Desk operates.

Incidents and service requests should now be logged as tickets via the Service Portal. By doing this, the Service Desk team will be able capture the necessary information needed to provide support, enabling faster resolution time and allow you to track the progress of your ticket. The data collected on tickets will also be used to inform and improve the Service Desk going forward.

You will be able to access the Service Desk via the Service Portal on the IDG website,with more information on logging an incident or service requests available here.

Please note that the Service Desk will continue to be available over telephone for critical incidents such as a core system or service being down/degraded. The team can be reached on+44 (0) 2476 573737 or ext. 73737 (internally).  