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7: Pastoral Care and Welfare

Personal Tutor

For MRes students (during the taught component of the programme), the Director (or Deputy Director) of MRes/PhD acts as Personal Tutor. As part of your induction, we organise a meeting for all new MRes students with the Director of the MRes/PhD, please ensure you attend. Your Personal Tutor is somebody you can talk to about any matters, academic or personal, on which you need guidance or advice. Every member of staff has feedback hours, so in any week during term time you can use those hours to meet with the appropriate person. Please note that academic staff might not be available in person during vacation.

Once you progress to the PhD, pastoral arrangements will change. Generally, responsibility for pastoral care rests with the supervisors. However, pastoral care for PhD students with one supervisor will be provided by the Director of PhD and Professor Wiji Arulampalam. It is not intended that PhD students meet with their personal tutor at prescribed times throughout the year (as for those students following a taught degree course). However, the personal tutor will be available as required. It is expected that this arrangement will be particularly useful for students working with one main supervisor, whereas students working with two or more supervisors will continue to seek/receive pastoral care from one or other supervisor.

Help is always available when things are not going as well as you would like. Your meetings with your personal tutor might cover issues such as:

  • How to prioritise your module work
  • Concerns about application forms for internships/jobs
  • Gaining feedback on your personal development, such as skills that you should develop
  • Changing modules
  • Your non-academic achievements to help your tutor write your reference
  • Advice on further study.

By discussing your personal and academic development, as well as your future career plans, your personal tutor will be in a much better position to write you a reference at a later date should that be required.

If you are having problems accessing help/ guidance on any particular issue, please contact the Postgraduate Office (room S1.132).

Postgraduate Senior Tutor

If you have a concern or problem that is perhaps more serious, it is a good idea to go straight to the PG Senior Tutor. You can, of course, discuss any problems with your Personal Tutor, but they may feel that because of the nature of your concern, the Senior Tutor is in a better position to offer advice. As such, your Personal Tutor may refer you to the Senior Tutor. He or she will be able to offer help and advice or point you in the direction of other people
and services within the University. Your Senior Tutor will respect any confidences (subject to University guidelines on confidentiality). If you wish evidence of mitigating circumstances to be lodged on your file then the Senior Tutor is the best person to speak to.

Things you may need to discuss with the Senior Tutor include:

  • Illness that is affecting or might affect your coursework, tests or exams
  • Family or personal circumstances that are affecting or might affect your coursework, tests or exams
  • Problems with managing your workload, which is starting to cause you anxiety.

Academic Lecturers

The lecturers that you see within your modules are there to provide you with guidance on their subject area. You may only see them for one to two hours per week within a large lecture. However, every member of academic staff has two advice and feedback hours per week, (details of which should be posted either on their web page or on their office door). You should make use of these, as a means of clarifying any areas of confusion within previous lectures or to discuss future topics. You can also use them to discuss areas that you both find interesting. You should always ensure you are prepared for your lecturer’s feedback hours. You shouldn’t be using them as a means of asking the lecturer to repeat the lecture, but should attend them with specific questions or areas of confusion that you would like clarification on.

Tutors (Support and Feedback Classes)

For core modules you will have small group classes (support and feedback classes) with tutors, who go over topics within your module in much more detail than in lectures. These are essentially feedback sessions and should be used as such. This is a good opportunity to discuss questions and concepts and receive feedback on your approach to problems and understanding key concepts. These tutors also have feedback hours every week during term time. It is important that you take the opportunity now to clarify areas of confusion and develop your understanding of the topics by further reading and discussion with your peers and tutors.

Director and Deputy Director MRes/PhD

You can see the Director of MRes/PhD, Professor Manuel Bagues during his feedback hours if there is anything you need to discuss. You could also contact the Deputy Director of MRes/PhD Dr Pablo Beker.

Postgraduate Office

The Postgraduate Office is a key resource within the Department and is located in room S1.131 (on the first floor). If you have questions about your timetable, problems with clashes, or queries about Departmental procedures, you should contact the PG Office in the first instance (email

Wellbeing Support

Wellbeing Support offers an access point to all Wellbeing services – following a short consultation, we will refer you to the most appropriate Wellbeing colleagues for support.

In addition, the Wellbeing Support team offers advice and support appointments on a wide range of issues. Whether you are an undergraduate or a postgraduate; home or international – if there is something troubling you, or hindering you from focusing on your studies, please come and talk to us.

The issues may be:

  • practical - for example, difficulties with accommodation
  • emotional - family difficulties, homesickness, support through a disciplinary process
  • wellbeing-related - concerns about your wellbeing and how you can better manage it, or that of another member of the University community
  • safety-related - concerns about security, harassment or crime

Wellbeing Services is located on the ground floor of Senate House. To access services, submit an enquiry through the Wellbeing Portal.

University Dean of Students

The University Dean of Students works closely with Faculty Senior Tutors to assist students and to promote and develop the academic support of students, individually and collectively.

The Dean of Students and the Faculty Senior Tutors are experienced members of academic staff whom students can turn to in confidence for support regarding difficulties with their studies, which they have been unable to resolve with departmental Personal and Senior Tutors. The Dean of Students also has overall responsibility for developing the personal tutor system, but no disciplinary function. The Dean of Students' Office website explains in more detail when it would be appropriate to contact the office.

Counselling and Psychology Interventions Team

The Counselling and Psychology Interventions Team makes up part of the network of support for all students at any level of study. The team offers students opportunities to access professional support to help them better develop and fulfil their personal, academic and professional potential. There are a wide variety of services, including individual counselling, group sessions, workshops and email counselling.

The Counselling and Psychology Interventions Team is located on the ground floor in Senate House. To access our services, submit an enquiry through the Wellbeing Portal.

Disability Services

The University offers a wide range of support services to students with disabilities and encourages a positive climate of disclosure. Students with disabilities can seek advice and support through the Disability Services team in Wellbeing Support Services.

Disability Services can help make reasonable adjustments to facilitate study, provide advice and specialist services to students. If you experience any access issues in the department due to a disability, please contact the MRes/PhD Office (Room S1.131, Natalie Deven, in the first instance).

Postgraduate Mentoring

The University has a postgraduate peer mentor-ship scheme to provide support for postgraduate students- encouraging integration and a vibrant postgraduate experience. The online forum allows students to either ask a question directly to a selected mentor or to the whole community of postgraduates. Postgraduate mentors are experienced postgraduate students or Early Careers Researchers who work in a team to provide support, guidance and practical tips on various topics relevant to student life. Further information is available here. (

The Student Union and Advice Centre

Warwick Students’ Union (SU) is a democratically run, student-led charity and a separate organisation from the University of Warwick. Upon enrolling at Warwick, every student automatically becomes a member of the SU and has access to the range of services they provide, including democracy, academic representation, student activities, welfare and entertainment. There are many different ways for students to get involved at the SU, which can support and enhance their experience whilst at Warwick.

The Students’ Union Advice Centre provides free, independent, non-judgmental, impartial and confidential advice to Warwick students. It offers the service to all Students’ Union members irrespective of race, gender, sexual orientation, age, disability or religious belief. The Advice Centre acts on behalf of and in the interests of our clients independently of the University and other agencies.

Some of the main areas of advice provided by the Advice Centre are:

  • Academic advice: appeals, complaints, change of course and problems, temporary or permanent withdrawal, any University Committee proceedings (continuation of registration, cheating or plagiarism, fitness to practice, fitness to attend, fees and other monies owed to the University)
  • Housing advice: campus accommodation, university and private housing, landlord and tenant disputes, tenants’ rights, repairs and deposits.
  • Disciplinary advice: If you are involved in any incident that is investigated under the Disciplinary Regulations, contact the Advice Centre to get advice as early on in the process as possible.
  • Personal advice: Health, sexuality, harassment
  • Consumer advice: faulty goods, utility bills, mobile phone and computer problems.
  • Employment advice: tax and national insurance, non-payment of wages, terms and conditions of employment.

This is not an exhaustive list of what the Advice Centre does, so if you are unsure where to get help or advice contact them and they will either be able to help you or signpost you to someone who can help you. In the first instance, please email or use the Advice Centre’s online enquiry form.

The Residential Life Team

All students who have accommodation on campus have access to the Residential Life Team support network. The Residential Life Team works and lives alongside students within the Halls of Residence.

Resident Tutors are there to help with a wide range of matters including personal or family problems, feeling lonely or homesick, problems with accommodation, and when students are not sure where to get help or who to talk to. Resident Tutors in students’ accommodation are their primary point of contact. If unavailable, students are advised to contact the Residential Life Team.

The Chaplaincy

The Chaplaincy is a place of hospitality, safety, care and encounter. We’re here for absolutely anyone, of all faiths and none, who would appreciate the different pace of our space and the support of our Chaplains.

If you need space to reflect in the midst of a busy academic life, you can find it here. If you have a particular faith and religion, we are able to help you meet with people who share your beliefs and can help make University a time of growth for you. In addition to a large central space used by all faith groups, we have a Christian Chapel, Islamic Prayer Halls and a Jewish meeting room with Kosha kitchens on Central Campus, plus Multi Faith Prayer Rooms on Westwood and Gibbet Hill Campuses.

t: +44 (0)24 7652 3519 or internal extension 23519


The Health Centre

Students resident on campus and in some local areas should register with the University Health Centre. You must be registered in order to use the Health Centre, although the Centre may be able to assist non-registered people in emergencies.

The Health Centre provides primary health-care GP services to registered patients; two medical practices with both male and female doctors; nurse practitioners and Practice Nurses; sexual health clinics; travel clinics and immunisation facilities; and physiotherapy sessions. You should visit the Health Centre if you require a consultation with a doctor or nurse, an emergency appointment, emergency contraception, vaccinations or advice on vaccinations, and sickness certification.

If you are living off-campus, and are not able to register with the health centre, you can locate your nearest GP by visiting:

The University Health Centre is located on Health Centre Road and can be contacted by telephone on 024 765 24888

The Student Funding Team

The Student Funding team offers advice and guidance on all aspects of financial support. This includes government grants and loans, and scholarships and bursaries provided directly by the University. The team can provide budgeting advice to help make students’ money go further and also administers University hardship funds.

You should contact Student Funding if you want to know what financial support you may be entitled to; want to know more about the scholarships and bursaries; are having difficulty paying for day-to-day living expenses; or have additional financial needs because you care for a child or have a disability.

The Student Funding team is currently working remotely but can be contacted through their web page.

Student Opportunity: International Students

Student Opportunity provides support information for international students during their studies at Warwick and is able to assist with immigration advice (a free and confidential service advising on issues including visa extensions, dependant visas, working in the UK during or after study, travel visas, etc.); practical support (bringing family to the UK, Police registration, providing letters to prove student status for visa purposes, banking); and the International Student Experience (Welcome to Warwick programme and a programme of ongoing induction events, social events and trips for international students and their families, and the opportunity to take part in a HOST visit).

Immigration Advice for Students

Advice on immigration can only be obtained via authorised staff who are deemed to meet the Immigration Services Commissioner’s Code of Standard and Guidance. You should be directed to the Immigration Service Team within the International Student Office ( or the Students’ Union Advice Centre ( in the first instance for immigration advice. It is also worth noting that changes in your enrolment status, for instance, temporary withdrawal, can have implications for you ability to hold a visa to remain in the UK and you may wish to seek advice accordingly.

University Campus Security Team

The Campus Security team works 24 hours a day, 7 days a week, 365 days a year to support the University community by ensuring there is a safe, secure and friendly environment for students, staff and visitors. If you have any queries about security on campus, you can email: You can also phone the Campus Security team on 024 765 22083. In an emergency on campus, phone 024 765 22222 and in an emergency off-campus phone 999, which will take you through to external emergency services.

Students should always call Campus Security for emergency response requirements, i.e. first aid/ambulance/fire, safety and security issues on and off campus, mental health aid, pastoral care, facility support, outdoor event applications and entertainment support including external speaker events. The Campus Security contact phone numbers can be found on the back of student and staff ID cards.

University Nursery and Nursing Room

The University nursery based on campus provides wrap-around care for children of staff and students, who are aged between three months and five years. Further details can be found on the Nursery web page. The Nursery is located on Lakeside, opposite the Scarman House Conference Centre, on Scarman Road and can be contacted by telephone on 024 765 23389 or email:

The University also provides a Nursing Room facility to mothers returning from maternity leave, who may wish to express milk or breastfeed privately. This facility is open to staff, students and visitors to the University and is located in room S1.49, Faculty Hub, first floor, Social Sciences Building. The room can be booked directly using the calendar.

In recent years, holiday schemes and summer schemes have also been made available by Children's Services.