Main Responsibilities

To provide front line hardware and software support to all staff and students on deskside related IT issues and to ensure that all departmental equipment is maintained to a high standard.

• Primary contact for deskside related IT queries including loan equipment, managing and prioritising these in the IT Helpdesk.
• Providing specialist hardware support diagnosing hardware failure and planning repair.
• Assisting in the assessment of potential IT requirements from project work in conjunction with relevant working groups.
• Purchasing of computer hardware, configuration and installation of new equipment and maintenance of the Department’s asset register.
• Ensuring the departments open access IT facilities are in good operational order and seeking suggestions and opinions from their end-users.

About me

TBA