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Peter Kane

Peter Kane

IT Support Officer

Responsible to

Andrew Taylor (IT Manager)

Professional Services Team Organogram

Contact details

Phone: +44 (0)24 765 23481
Email: P dot Kane at warwick dot ac dot uk
Office: S0.81

Working hours: Monday to Friday, 8:30am to 5:00pm

Main Responsibilities

To provide front line hardware and software support to all staff and students on deskside related IT issues and to ensure that all departmental equipment is maintained to a high standard.

  • Primary contact for deskside related IT queries including loan equipment, managing and prioritising these in the IT Helpdesk.
  • Providing specialist hardware support diagnosing hardware failure and planning repair.
  • Assisting in the assessment of potential IT requirements from project work in conjunction with relevant working groups.
  • Purchasing of computer hardware, configuration and installation of new equipment and maintenance of the Department’s asset register.
  • Ensuring the departments open access IT facilities are in good operational order and seeking suggestions and opinions from their end-users.

About me