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MacOS printing via SMB/spoolss is currently unavailable

MacOS printing via SMB/spoolss is currently unavailable to our HP and Kyocera Push and Pull Print queues because of the raised level of authentication security which Microsoft have recommended be used to secure print servers globally.

The only available workaround at present is AirPrint or MobilePrint.

Please log a call with the IT Helpdesk with any queries you may have. We apologise for the inconvenience caused. We will continue to develop a long term resolution to this issue.


Provision of new Kyocera MFD’s across the Managed Print Service

As part of our continued drive to modernise and improve the service we will be carrying out an upgrade to 214 (184x A3 and 30x A4) devices within the Managed Print Service (MPS) fleet across campus from the 1st December onwards.

The benefits to our staff and student customers of these planned works will include:

  • More modern and reliable - fewer jams
  • Faster print times - less waiting for your jobs
  • Higher quality/resolution print output - better quality printed documents
  • Higher toner yields - fewer cartridge orders, less plastic waste, fewer toner deliveries
  • Reduced diversity of toner cartridges - less complexity, less confusion and a much simpler supply and support model
  • Reduced plastic waste - using the empty black cartridge as a fresh waste box and lower energy consumption
  • Larger, more sensitive and responsive touchscreens - easier to use and more accessible
  • The use of encrypted hard disks and walk up, wake up presence sensors - more secure and faster to use
  • Smaller physical footprint - saving valuable office space
  • The retirement of slower, older, energy hungry legacy MFDs - improved operational efficiency
  • The retirement of legacy Push Print queues associated with HP and Kyocera Managed Print Devices - helping to ensure GDPR compliance
  • The removal of lower volume or unused legacy devices - improved operational efficiency and reduced energy consumption
  • The retirement of legacy analogue technologies such as fax will also take place - reduced line rental and device costs
  • Enhanced remote management and device status/health monitoring - improved support and fault resolution

Customers will typically find that the process to remove and replace their MFD will take around 15 minutes from arrival to the new device being ready for use.

The existing Pull Print queues, drivers and embedded applications will remain operational and only minor differences to the user interface on the new devices will be seen.

The project is expected to start from the 1st December 2021 and run for an initial 3 month period.

Communication to local departments will be handled on a case by case basis as and when it is deemed absolutely necessary.

We expect disruption to our customers to be kept to an absolute minimum.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk


Printing Service Outage - Saturday 18th December

On Saturday 18th December, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

Please note that the IT provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.


On Saturday 11th December, from 08:00, an update to the Kyocera printer drivers will take place

On Saturday 11th December, from 08:00, an update to the Kyocera printer drivers will take place. Disruption to the printing service is not expected and no customer action is required.

This update will provide enhanced document and device compatibility, increased stability, extended support for device fonts, and a broad spectrum of bug fixes. This update affects both Managed and Unmanaged Windows devices.

There may be a slight delay before the push or pull print queue is operational. Mac, Linux/Unix, CUPS, Mobile Print and HP print queue customers are not affected by this change.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk


Monday 1st November - Printing issues on Windows 10 devices @10AM

We are aware of a printing issue related to the latest October patches from Microsoft.

Impacted customers are advised to use the Mobile Print Service as a workaround.

Instructions on how to use Mobile Print can be found here - https://warwick.ac.uk/services/it-students/how-to/printing-scanning/faqs/mobileprint

For any other questions or concerns, please reach out to our IT Helpdesk as needed.


Customers that are seeing a prompt to install or update printer drivers on the Managed and Unmanaged Windows Desktops

Wednesday 15th September onwards

Customers that are seeing a prompt to install or update printer drivers on the Managed and Unmanaged Windows Desktops

If you are not able to print and being prompted to install or update printer drivers, then please contact the IT Helpdesk for assistance.

We are presently working to develop a fix which will prevent this issue and this prompt from appearing.

Wed 15 Sep 2021, 12:07 | Tags: Managed Print Service, Student Printing, Staff Printing

Funding and charging model for the Managed Print Service (MPS) - 1st August 2020 onwards

As of the 1st August 2020 onwards the Managed Print Service ceased the processing of internal recharges in respect of the rentals and usage of the multi-function photocopiers / printers managed by Warwick Print and ITS/IDG (the MPS).

These are the devices located within departments across the campus. This decision reflects the Simplify Collaborate Deliver measures to minimise the volume of internal recharges in order to improve financial reporting timescales and reduce administrative burden.

The Student Print service remains chargeable at point of use. A positive printer credits balance is needed to print or copy within the Student Print locations.

The other services provided by Warwick Print continue to be chargeable.

If you have any questions or concerns in relation to this funding and charging model, please contact the Helpdesk as needed.

Wed 23 Jun 2021, 13:08 | Tags: Our Vision, Managed Print Service

Printing Service Outage - Saturday 10th July

On Saturday 10th July, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT Services, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.


Light Touch Digital Filing (Scan to Folder) Outage - Tuesday 6th July

On Tuesday 6th July, between 08:00 - 10:00, we will be carrying out a server upgrade on the LightTouch Digital Filing (Scan to folder) service, as such the service should be considered at risk / offline for the period of upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

  • The Scan to folder option from compatible Kyocera MFDs

Update to our Managed Print "just in time" consumables delivery service

For the avoidance of doubt and following on from the unprecedented response to the Covid emergency Printing Services took the decision to redirect all toner and waste toner boxes supplies to ITS Westwood for the Managed Print Fleet.

We then asses where they need to go on a case by case basis and despatch them to our customers at the earliest opportunity.

Please contact the ITS Helpdesk if you have any questions or concerns or have any immediate need for toner or waste toner for your Kyocera or HP Managed Print Devices.

We will of course review this situation in light of increased print volumes as colleagues return to the office and will respond accordingly.

Toner_2

Wed 26 May 2021, 17:18 | Tags: Managed Print Service

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