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Customers that are seeing a prompt to install or update printer drivers on the Managed and Unmanaged Windows Desktops

Wednesday 15th September onwards

Customers that are seeing a prompt to install or update printer drivers on the Managed and Unmanaged Windows Desktops

If you are not able to print and being prompted to install or update printer drivers, then please contact the IT Helpdesk for assistance.

We are presently working to develop a fix which will prevent this issue and this prompt from appearing.

Wed 15 Sep 2021, 12:07 | Tags: Managed Print Service, Student Printing, Staff Printing

Funding and charging model for the Managed Print Service (MPS) - 1st August 2020 onwards

As of the 1st August 2020 onwards the Managed Print Service ceased the processing of internal recharges in respect of the rentals and usage of the multi-function photocopiers / printers managed by Warwick Print and ITS/IDG (the MPS).

These are the devices located within departments across the campus. This decision reflects the Simplify Collaborate Deliver measures to minimise the volume of internal recharges in order to improve financial reporting timescales and reduce administrative burden.

The Student Print service remains chargeable at point of use. A positive printer credits balance is needed to print or copy within the Student Print locations.

The other services provided by Warwick Print continue to be chargeable.

If you have any questions or concerns in relation to this funding and charging model, please contact the Helpdesk as needed.

Wed 23 Jun 2021, 13:08 | Tags: Our Vision, Managed Print Service

Printing Service Outage - Saturday 10th July

On Saturday 10th July, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT Services, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.


On Saturday 11th September, from 08:00, an update to the Kyocera printer drivers will take place

On Saturday 11th September, from 08:00, an update to the Kyocera printer drivers will take place. Disruption to the printing service is not expected and no customer action is required.

This update will provide enhanced document and device compatibility, increased stability, extended support for device fonts, and a broad spectrum of bug fixes. This update affects both Managed and Unmanaged Windows devices.

There may be a slight delay before the push or pull print queue is operational. Mac, Linux/Unix, CUPS, Mobile Print and HP print queue customers are not affected by this change.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk


Light Touch Digital Filing (Scan to Folder) Outage - Tuesday 6th July

On Tuesday 6th July, between 08:00 - 10:00, we will be carrying out a server upgrade on the LightTouch Digital Filing (Scan to folder) service, as such the service should be considered at risk / offline for the period of upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

  • The Scan to folder option from compatible Kyocera MFDs

Update to our Managed Print "just in time" consumables delivery service

For the avoidance of doubt and following on from the unprecedented response to the Covid emergency Printing Services took the decision to redirect all toner and waste toner boxes supplies to ITS Westwood for the Managed Print Fleet.

We then asses where they need to go on a case by case basis and despatch them to our customers at the earliest opportunity.

Please contact the ITS Helpdesk if you have any questions or concerns or have any immediate need for toner or waste toner for your Kyocera or HP Managed Print Devices.

We will of course review this situation in light of increased print volumes as colleagues return to the office and will respond accordingly.

Toner_2

Wed 26 May 2021, 17:18 | Tags: Managed Print Service

Blue Screen system crashes on Windows 10 - Situation as of: 23/03/2021

We are aware of an issue that may occur for some staff & students when printing from a managed or self-managed (personal) Windows 10 computer.

A BSOD (Blue Screen) can occur and the computer can unexpectedly restart losing any unsaved work.

If this occurs please do not attempt to print again.

We have a fix for Staff that is available via a self install from the Software Center on your staff Managed Windows 10 workstation, please contact the ITS Helpdesk for details or see our associated FAQ for further guidance.

For our Student PC labs and workareas - a fix is currently in the process of being applied

For staff and students using your own self-managed (personal) Windows 10 workstation please contact the ITS Helpdesk and seek support and guidance on how to install the required Microsoft Cumulative update.

We apologise for any inconvenience caused.

Wed 24 Mar 2021, 10:18 | Tags: Managed Print Service, Student Printing, Staff Printing

Saturday 27th March - Printing Service Outage

On Saturday 27th March from 9AM onwards there will be no access to printing and photocopying services provided by IT Services as major server upgrade work is carried out during the day. We hope this work will be finished before 4pm but may continue until then.

This includes all Staff & Student pull and push printing, including that within the Linux Managed desktop, MobilePrint, Airprint, Mail2Me (Scan to Email), Copy (including Library Visitor Cards), the printing.warwick.ac.uk webpage, SafeCom Saveometer and Autostore (Scan to Folder) and the processing of Printer Credits will also be offline.

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.


Printer/Copier/MFD – Sanitisation Stations

Sanitisation Stations are located across the Student Print Estate wherever Kyocera and HP MFD are in use.

  • Please use the IPA wet wipes provided to wipe down touchpoints before and after use
  • Please also sanitise your hands before and after use via the Alcohol Gel dispenser provided

If you find these items to be depleted, please contact either the ITS Drop In in person (Library Helpdesk, 1st Floor)

or the ITS Helpdesk on: 024 765 73737 or via email helpdesk@warwick.ac.uk quoting the location and device serial number/asset tag

Sanitiser2 


Student Printing Facilities - Now available within Junction (Hall 1 and Reception)

Printing Services have relocated and deployed two additional Kyocera Student Printing MFDs into Junction Hall 1 and Reception.

This is to allow for improved study and learning capabilities on campus in light of the continued Covid 19 situation and associated building lockdowns.

Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.

Junction Hall 1

Hall1_v1

Junction Reception

Reception_v1


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