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Provision of new and rationalisation of existing Kyocera MFDs across the Managed Print Service

As part of our continued drive to modernise and improve the service we will be carrying out an upgrade to 214 (184x A3 and 30x A4) devices within the Managed Print Service (MPS) fleet across campus from the 1st December onwards.

During this process we will also be removing and retiring existing MFDs based upon two key factors:

  • The ongoing financial cost to provide the service
  • The unprecedented low volumes being produced with customer's and colleagues WFH and operating in a far more digital focused environment

This is in direct response to the Covid pandemic and the changing patterns of usage within the print environment at Warwick and the wider print industry.

We apologise for any inconvenience this may cause.

We will of course closely monitor print volumes and device reliability patterns and can look to reinstate devices as and when deemed absolutely necessary.

This does remain a judgement call for the Managed Print Service (MPS).

The service is provided free at the point of use and has no recharge activities taking place on a quarterly basis for all departments apart from the WSU.

We welcome the opportunity to discuss this policy with all of our colleagues and customers on a case by case basis as needed.


The benefits to our staff and student customers of the newer devices of these planned works will include:

  • More modern and reliable - fewer jams
  • Faster print times - less waiting for your jobs
  • Higher quality/resolution print output - better quality printed documents
  • Enhanced transparency sheet print capabilities - deeper black production and better defined text output
  • Higher toner yields - fewer cartridge orders, less plastic waste, fewer toner deliveries
  • Reduced diversity of toner cartridges - less complexity, less confusion and a much simpler supply and support model
  • Reduced plastic waste - using the empty black cartridge as a fresh waste box and lower energy consumption
  • Larger, more sensitive and responsive touchscreens - easier to use and more accessible
  • The use of encrypted hard disks and walk up, wake up presence sensors - more secure and faster to use
  • Smaller physical footprint - saving valuable office space
  • The retirement of slower, older, energy hungry legacy MFDs - improved operational efficiency
  • The retirement of legacy Push Print queues associated with HP and Kyocera Managed Print Devices - helping to ensure GDPR compliance
  • The removal of lower volume or unused legacy devices - improved operational efficiency and reduced energy consumption
  • The retirement of legacy analogue technologies such as fax will also take place - reduced line rental and device costs
  • Enhanced remote management and device status/health monitoring - improved support and fault resolution

Customers will typically find that the process to remove and replace their MFD will take around 15 minutes from arrival to the new device being ready for use.

The existing Pull Print queues, drivers and embedded applications will remain operational and only minor differences to the user interface on the new devices will be seen.

The project is expected to start from the 1st December 2021 and run for an initial 3 month period.

Communication to local departments will be handled on a case by case basis as and when it is deemed absolutely necessary.

We expect disruption to our customers to be kept to an absolute minimum.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk


Printing Service Outage - Saturday 18th December

On Saturday 18th December, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

Please note that the IT provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.


On Saturday 11th December, from 08:00, an update to the Kyocera printer drivers will take place

On Saturday 11th December, from 08:00, an update to the Kyocera printer drivers will take place. Disruption to the printing service is not expected and no customer action is required.

This update will provide enhanced document and device compatibility, increased stability, extended support for device fonts, and a broad spectrum of bug fixes. This update affects both Managed and Unmanaged Windows devices.

There may be a slight delay before the push or pull print queue is operational. Mac, Linux/Unix, CUPS, Mobile Print and HP print queue customers are not affected by this change.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk


Monday 1st November - Printing issues on Windows 10 devices @10AM

We are aware of a printing issue related to the latest October patches from Microsoft.

Impacted customers are advised to use the Mobile Print Service as a workaround.

Instructions on how to use Mobile Print can be found here - https://warwick.ac.uk/services/it-students/how-to/printing-scanning/faqs/mobileprint

For any other questions or concerns, please reach out to our IT Helpdesk as needed.


Customers that are seeing a prompt to install or update printer drivers on the Managed and Unmanaged Windows Desktops

Wednesday 15th September onwards

Customers that are seeing a prompt to install or update printer drivers on the Managed and Unmanaged Windows Desktops

If you are not able to print and being prompted to install or update printer drivers, then please contact the IT Helpdesk for assistance.

We are presently working to develop a fix which will prevent this issue and this prompt from appearing.

Wed 15 Sep 2021, 12:07 | Tags: Managed Print Service, Student Printing, Staff Printing

Funding and charging model for the Managed Print Service (MPS) - 1st August 2020 onwards

As of the 1st August 2020 onwards the Managed Print Service ceased the processing of internal recharges in respect of the rentals and usage of the multi-function photocopiers / printers managed by Warwick Print and ITS/IDG (the MPS).

These are the devices located within departments across the campus. This decision reflects the Simplify Collaborate Deliver measures to minimise the volume of internal recharges in order to improve financial reporting timescales and reduce administrative burden.

The Student Print service remains chargeable at point of use. A positive printer credits balance is needed to print or copy within the Student Print locations.

The other services provided by Warwick Print continue to be chargeable.

If you have any questions or concerns in relation to this funding and charging model, please contact the Helpdesk as needed.

Wed 23 Jun 2021, 13:08 | Tags: Our Vision, Managed Print Service

Printing Service Outage - Saturday 10th July

On Saturday 10th July, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT Services, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.


Banner Discovery 75gsm paper is now back in stock and available for delivery once more

Banner Discovery 75gsm paper is now back in stock and available for delivery once more.

We recommend colleagues use this stock as their default choice unless other types are needed for specialised print activity.

Any questions or concerns, please review the following guidance in relation to the University Stationary Supplier.

Stationery and Toners (warwick.ac.uk)

Wed 15 Jun 2022, 17:16

Mac OS printing update - 01/02/2022

MacOS printing is now available via our HP and Kyocera print queues (where available on our servers) when using the latest versions of Mac OS. (Monterey, Big Sur and Catalina)

The latest security updates from AppleLink opens in a new window were released on the 26th January 2022, we advise you to update at the earliest convenience.

If you are unsure how to install the Kyocera Pull Print queue on your Apple computer, please follow our updated guidanceLink opens in a new window.

For reference: Our School of Life Sciences colleagues will have operating system updates and the revised print queue pushed out to them automatically.

We apologise for the inconvenience caused during this period.

Please do log a call with the IT HelpdeskLink opens in a new window with any queries you may have.

Tue 01 Feb 2022, 18:49 | Tags: Apple Mac Network Printing

Slow Mobile Print Email Performance

We are aware of customers experiencing occasional slow processing performance with the Mobile Print Email service.

We ask that customer's do not resend their email to the mobile.printing@warwick.ac.uk or mobile.printing.hp@warwick.ac.uk resource accounts.

Your patience is very much appreciated.

Options 1 and 2 of our Mobile Print Service remain unaffected and can be used as normal.

How do I print from a smart phone or tablet? (warwick.ac.uk)

Any questions or concerns, please contact the IT HelpdeskLink opens in a new window.

Fri 28 Jan 2022, 13:19 | Tags: Mobile Print Service

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