Apr 24, 07:25 EDT
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.

Apr 23, 09:27 EDT
Update - Release is currently in progress. Full build number is 3900.91.0-rel.11+665cb33. Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.my.salesforce-sites.com/btbb/apex/btbb_articleview?id=kAE5Y00000000pnWAA

Apr 23, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 19, 13:35 EDT
Scheduled - Anthology will be deploying a Learn SaaS 3900.91.0 Maintenance Release to Test and Staging environments.

Scheduled for April 23, 2024

Apr 22, 09:37 EDT
Resolved - This problem is now resolved. Behind the blackboard is now accessible.

Apr 22, 09:28 EDT
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 22, 07:45 EDT
Update - Our technical team is presently attempting to resolve this problem. Our next update will be available at 10 AM EST April 22nd 2024.

Apr 22, 07:09 EDT
Update - Our dedicated technical team is working to fix this issue.

We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. Our agents will actively respond to your queries, please do so by calling us directly.

Blackboard Support Information

Select 1 for BbLearn, then select 2 for Managed Hosting/SaaS

US and Canada: 1 888 788 5264
Australia: 1 800 005 963
Belgium: 0800 74 823
Brazil: 0800 891 5966
Denmark: 808 88 326
France: 0800 90 99 30
Germany: 0800 18 23 346
Hong Kong: 800 903 750
Ireland: 1 800 413 802
Italy: 800 839 013
Japan: 00531 13 0798
Malaysia: 1800 81 2294
Mexico: 00187 742 26273
Netherlands: 0800 0221083
New Zealand: 0800 66 6450
Singapore: 800 130.1265
United Kingdom: 0800 032 3224

Apr 22, 06:15 EDT
Update - Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. Our agents will actively respond to your queries, please do so by calling us directly.


Blackboard Support Information

Select 1 for BbLearn, then select 2 for Managed Hosting/SaaS

US and Canada: 1 888 788 5264
Australia: 1 800 005 963
Belgium: 0800 74 823
Brazil: 0800 891 5966
Denmark: 808 88 326
France: 0800 90 99 30
Germany: 0800 18 23 346
Hong Kong: 800 903 750
Ireland: 1 800 413 802
Italy: 800 839 013
Japan: 00531 13 0798
Malaysia: 1800 81 2294
Mexico: 00187 742 26273
Netherlands: 0800 0221083
New Zealand: 0800 66 6450
Singapore: 800 130.1265
United Kingdom: 0800 032 3224

Apr 22, 05:31 EDT
Investigating - We have received reports regarding intermittent access to Behind the Blackboard. Our team is actively investigating this issue to identify and resolve the underlying cause.

Apr 19, 10:22 EDT
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.

Apr 18, 10:34 EDT
Update - Release is currently in progress. Full build number is 3900.89.0-rel.31+520e1f0. Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.my.salesforce-sites.com/apex/btbb_articleview?id=kAE5Y00000000jkWAA

Apr 18, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 16, 13:46 EDT
Scheduled - Anthology will be deploying a Learn SaaS 3900.89.0 Maintenance Release to Production environments.

Scheduled for April 18, 2024