Performance Against SLA
Feb-10 | |||
Call Type | Calls Logged | Within SLA | as% |
Maintenance | 34 | 34 | 100% |
RM Warranty | 10 | 9 | 90% |
Toshiba Warranty | 3 | 3 | 100% |
Chargeable | 4 | 4 | 100% |
Service Point Non-Chargeable | 218 | 218 | 100% |
Service Point Chargeable | 27 | 27 | 100% |
TOTAL CALLS | 296 | 295 | 100% |