Jan-10
Call Type	Calls Logged	Within SLA	as%
Maintenance	27	27	100%
RM Warranty	11	10	91%
Toshiba Warranty	1	1	100%
Chargeable	8	8
Service Point Non-Chargeable	209	209
Service Point Chargeable	19	19
TOTAL CALLS	275	274	100%