May-10
Call Type	Calls Logged	Within SLA	as%
Maintenance	13	13	100%
RM Warranty	3	3	100%
Toshiba Warranty	2	2	100%
Chargeable	2	2
Service Point Non-Chargeable	197	197
Service Point Chargeable	33	33
TOTAL CALLS	250	250	100%