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ResNet Service

The ResNet Service provides a managed residential network providing Internet access, and connection support for residents in all student and some staff accommodation on campus. 

What do I get?

  • A network port in your bedroom that provides a connection to the Internet.
  • Wireless network access from most bedrooms and kitchens across campus residences. For details of how to configure your device for wireless access, please click here.
  • Help! Full support from our Helpdesk, email
  • For more serious problems - free access to our systems support service, for privately owned computers.

Full details of what the service provides are available in our full service description.

To get started

  • Make sure you have read and understood the Acceptable Use Policy.
    Breaching the AUP - for example by using Peer to Peer file sharing applications, or illegally downloading copyrighted material - can have serious consequences, including disconnection from the network and in some cases a reconnection charge of up to £100.
  • Check your machine meets the minimum requirements for the ResNet service.
    As well as the hardware and operating system requirements, you must make sure you have suitable anti-virus, anti-spyware and firewall software installed.
  • Connect and Go!


This service is free for residents in University campus accommodation.


The ResNet service is available 24hrs a day, 7 days a week, apart from very occasional periods of planned maintenance. Support for the service is available during standard support hours (9:00 - 17:30 Monday to Friday).