Skip to main content Skip to navigation

IT Services

Mobile Print Update - Outage

We are updating the print service used by mobile devices - smartphones and tablets on campus. Customers will notice a 10-15 minute printing outage with the potential risk of longer downtime between:

  • 10 am and 12 noon on the 26th May 2020 - (HP Mobile Print)
  • 10 am and 12 noon on the 28th May 2020 - (Kyocera Mobile Print)

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.


Migration from legacy SafeCom Mobile Print Servers to newly commissioned versions

When are we starting and when will we complete this activity?

Starts: 26/05/2020 10:00:00 (HP Mobile Print)

Ends: 26/05/2020 12:00:00 (HP Mobile Print)

Starts: 28/05/2020 10:00:00 (Kyocera Mobile Print)

Ends: 28/05/2020 10:00:00 (Kyocera Mobile Print)

Why are we doing this work?

  • Improved systems specifications, capacity and management capabilities
  • Improved future-proofing and supportability
  • Newer Operating System
  • Potential for performance improvements

What potential impact upon our customers may occur?

  • Customers will see up to a 10-15 minute outage of the Mobile Print Service and you should consider the service at risk for the duration of each change window.

What do customers need to do about it if they have any problems?

  • Our guidance to customers would be to resend via email or upload the document (s) again to the mobile print service and try to collect it/them once more.
  • Limited numbers of customers could lose connectivity to the Mobile Print print service/website. We recommend trying to browse to the Mobile Print website once more to upload the file or to resend your email and any attachments to the Mobile Print email address (mobile.printing@warwick.ac.uk) as needed.

Any questions or concerns or issues?

For advice or support, please contact us: https://warwick.ac.uk/helpdesk.