This service covers network printing, scanning and copying. It's available to all University departmental staff.
Service strategy and objectives
Service charges and the models available
We support the production of University staff, student, alumni and visitor ID cards and maintain card printer and associated PC hardware.
We dispose of IT equipment in a safe, secure and environmentally sound way, taking into account every legal requirement the University has for IT waste disposal.
We provide support for the production of University degree certificates and transcripts and maintain the dedicated printer hardware.
We provide a range of IT hardware logistics for the key University events such as Degree Congregation, Pre-sessionals, Conferences, Enrolment, External Events, Exams on PCs, Pre-Processing, Police Registration, Card Production and Confirmation and Clearing.
With Light Touch Digital Filing, the service formerly known as Scan to Folder, you can place a document on one of our multi-function devices, scan it and have a PDF of it sent to your personal (H:) drive.
We have identified a temporary problem with data indexing in Elements. Researchers may notice, for example, that their public profile doesn't reflect changes they make in Elements, or that data harvesting via their researcher IDs is not wor…
We are sharing awareness here of incidents at the University where people have been targeted by online criminals for blackmail, involving private or intimate content – sometimes referred to as 'sextortion'. This is a crime, and students or…
Following our notice (below) earlier today, we are pleased to confirm that we’ve now caught up on all data loads and report refreshes. Processing and reports are now fully up to date. Thank you for your patience.
These leaflets are primarily targeted towards our staff, student and external customers using our devices within the IT Services workareas, however they will also provide valuable guidance for our SafeCom enabled staff customers using the Managed Print Service (MPS)
Our MPS Departmental customers are advised to disregard the following video leaflets: "Top-up your credits and view printing costs", "Multifunction Device and ITS workarea locations" and "Library Visitor Photocopying cards" as these are targeted towards our workarea customers, and reference locations and charging models that do not apply to you.
View our Nuance SafeCom Customer Testimonial and find out how the University of Warwick has cut down on paper and CO2 and increased confidentiality & reliability using the Nuance SafeCom print solution.
A series of support videos have been developed by Kyocera in order to provide a visual demonstration of how to use some of the key features and functions of these Multifunction Devices (MFD's)
These videos are for our customers that are not currently using the SafeCom Pull Print technology.
In order to properly demonstrate the availability and performance of the current printing service it is vital that relevant metrics are made available. Within this section you will be able view the current metric values for the following aspects of the service.
Servicenow Metrics - Realtime
Incidents Trend - Per Device Analysis - Legacy
MPS Efficiency Statistics - including SafeCom "Save O Meter - Realtime
Mobile Print Statistics - Updated Monthly
SafeCom Devices Types - Updated Monthly
Card Production Volumes - Legacy
Pull Print VS Push Print VS Copy - Updated Monthly
Scan to Folder/Light Touch Digital Filing - Service Metrics - Updated Monthly
Student and Staff Print Estate - Annual Volume and Usage Trends - Legacy
CUPS - Volume Analysis - Legacy
A service level agreement (SLA) is a part of a service contract where the level of service is defined. The term SLA is normally used to refer to the contracted delivery time of the service. For Printing Service related matters please follow the link shown below.
