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VPN Service and confidential printing best practice

Please do not use the VPN client when on campus - more information is available at the: FAQ and the Best Practice Use.

University ID card printing

We support the production of University staff, student, alumni and visitor ID cards and maintain card printer and associated PC hardware.

IT Equipment disposal service

We dispose of IT equipment in a safe, secure and environmentally sound way, taking into account every legal requirement the University has for IT waste disposal.

Degree certificate printing

We provide support for the production of University degree certificates and transcripts and maintain the dedicated printer hardware.

University events support

We provide a range of IT hardware logistics for the key University events such as Degree Congregation, Pre-sessionals, Conferences, Enrolment, External Events, Exams on PCs, Pre-Processing, Police Registration, Card Production and Confirmation and Clearing.

Warwick Print

For high volume, cost effective printing for staff and for student thesis and dissertation printing and binding, visit our strategic partners, Warwick Print Рthe University’s print room on campus.

Warwick Print for staff
Warwick Print for students

Light Touch Digital Filing 

With Light Touch Digital Filing, the service formerly known as Scan to Folder, you can place a document on one of our multi-function devices, scan it and have a PDF of it sent to your personal (H:) drive.


A short printing service outage on Saturday 2nd September

Between 08:00-14:00 on Saturday 2nd September there will be no access to printing and photocopying services provided by IDG, while we carry out a major server upgrade. This upgrade has been scheduled to cause as little disruption as possibl…

Media Centre

Printing Services Video Leaflets - SafeCom Enabled

These leaflets are primarily targeted towards our staff, student and external customers using our devices within the IT Services workareas, however they will also provide valuable guidance for our SafeCom enabled staff customers using the Managed Print Service (MPS)

Our MPS Departmental customers are advised to disregard the following video leaflets: "Top-up your credits and view printing costs", "Multifunction Device and ITS workarea locations" and "Library Visitor Photocopying cards" as these are targeted towards our workarea customers, and reference locations and charging models that do not apply to you.

Customer Testimonial - Nuance SafeCom

View our Nuance SafeCom Customer Testimonial and find out how the University of Warwick has cut down on paper and CO2 and increased confidentiality & reliability using the Nuance SafeCom print solution.

Kyocera MFD Support Videos - Non SafeCom

A series of support videos have been developed by Kyocera in order to provide a visual demonstration of how to use some of the key features and functions of these Multifunction Devices (MFD's)

These videos are for our customers that are not currently using the SafeCom Pull Print technology.

Current activities

Service levels and metrics

In order to properly demonstrate the availability and performance of the current printing service it is vital that relevant metrics are made available. Within this section you will be able view the current metric values for the following aspects of the service.


A service level agreement (SLA) is a part of a service contract where the level of service is defined. The term SLA is normally used to refer to the contracted delivery time of the service. For Printing Service related matters please follow the link shown below.

Printing Services SLAs