- We setup and support printing to shared network printers. Our services include:
- Advice on buying a new printer or consumables for your department
- Install a printer on your ITS Managed Desktop or via Mobile Print
- Warranty support query?
- Arrange an equipment disposal
- Help Desk support leaflets for staff
- Guides and FAQs
This service covers network printing, scanning and copying. It's available to all University departmental staff.
We support the production of University staff, student, alumni and visitor ID cards and maintain card printer and associated PC hardware.
We provide support for the production of University degree certificates and transcripts and maintain the dedicated printer hardware.
University events support
We provide a range of IT hardware logistics for the key University events such as Degree Congregation, Pre-sessionals, Conferences, Enrolment, External Events, Exams on PCs, Pre-Processing, Police Registration, Card Production and Confirmation and Clearing.
For high volume, cost effective printing for staff and for student thesis and dissertation printing and binding, visit our strategic partners, Warwick Print – the University’s print room on campus.
With Light Touch Digital Filing, the service formerly known as Scan to Folder you can place a document on one of our multi-function devices, scan it and have a PDF of it sent to your personal (H:) drive.
IT Services will be automatically migrating all Managed Windows 7 and Managed Windows 10 computers from the legacy Kyocera\HP on Triton or Rycon Pull Print queues onto newer, more modern and supportable servers Hanks and Stone.
For further …
On Wednesday 28 August in the evening, most printing will be offline whilst we carry out upgrade work, including:
- Printing, copying, scanning to email or H: drive on SafeCom enabled Kyocera and HP Multifunction Devices in all staff and st…
We are retiring the legacy Windows Print servers Olympia and Pacifica that historically provided the Windows Print queues for our Student customers within the University. These serve…
These leaflets are primarily targeted towards our staff, student and external customers using our devices within the IT Services workareas, however they will also provide valuable guidance for our SafeCom enabled staff customers using the Managed Print Service (MPS)
Our MPS customers are advised to disregard the following video leaflets: "Top-up your credits and view printing costs", "Multifunction Device and ITS workarea locations" and "Library Visitor Photocopying cards" as these are targeted towards our workarea customers, and reference locations and charging models that do not apply to you.
View our Nuance Safecom Customer Testimonial and find out how the University of Warwick has cut down on paper and CO2 and increased confidentiality & reliability using the Nuance SafeCom print solution.
A series of support videos have been developed by Kyocera in order to provide a visual demonstration of how to use some of the key features and functions on these Multifunction Devices (MFD's)
These videos are for our customers that are not currently using the SafeCom Pulll Print technology.
On Wednesday 28th July 2019 there will be no access to printing and photocopying services provided by IT Services from 6.30PM till 9.30PM as…
IT Services will be automatically migrating all Managed Windows 7 and Managed Windows 10 computers from the legacy Kyocera\HP on Triton or R…
On Wednesday 18th September at 10AM we are deleting all of the old staff Pull Print queues (printers where you currently need to swipe your …
We are retiring the legacy Windows Print servers Olympia and Pacifica that historically provided the Windows Print queues for our Student cu…
In order to properly demonstrate the availability and performance of the current printing service it is vital that relevant metrics are made available. Within this section you will be able view the current metric values for the following aspects of the service.
Logged Incidents Trends - Updated Monthly
Service Requests Trends - Updated Monthly
Monthly Trend (By Call Type - Last 12 Months) - Updated Annually
Monthly Trend (By Service Product - Last 12 Months) - Updated Annually
Incidents Trend - Per Device Analysis - Updated Annually
MPS Efficiency Statistics - including SafeCom "Save O Meter - Updated Monthly
MPS vs Non-MPS Volumes 2013 to 2014 - Published Annually
MPS vs Non-MPS Volumes 2014 to 2015 - Published Annually
Mobile Print Statistics - Updated Monthly
Server Availability Statistics - Updated Monthly
SafeCom Queue Statistics - Updated Monthly
Customer satisfaction survey result SLT - Updated Monthly
Customers logged call resolution target SLT - Updated Bi Annually
Card Production Volumes - Updated every 3 years
Pull Print VS Push Print VS Copy - Updated Monthly
Scan to Folder - Service Metrics - Updated Monthly
Student and Staff Print Estate - Annual Volume and Usage Trends - Updated Annually
CUPS - Volume Analysis - Updated every 3 years