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Appointment information

How long do I need to wait for an appointment?

We are currently booking appointments with the Mental Health Team for the week commencing 6th May 2019 2019.

N.B. If you require urgent support due to a mental health crisis, please see your GP, attend the Walk In Centre or go to A&E of the nearest hospital. Please see the Crisis situations page for more details of the support available to students in crisis.

How do I arrange an appointment?

We offer appointments during office hours, Monday to Friday.

Arranging an appointment:

  1. Please go to and submit an initial enquiry. You will have the option to upload any medical evidence or reports at this stage, or at stage 2 below.
  2. Our administrator will send you a registration form. Please complete the form and send it back to us.
  3. The information you provide will help us to understand the difficulties you are experiencing and to determine the most appropriate support for you.
  4. Your enquiry will be sent to our administrator who will contact you. Appointments are allocated in the order they are received by our administrator. We aim to process all appointment requests within 5 working days of receipt.
  5. You will be invited to attend the first available appointment with one of the Mental Health Team.
  6. You will need to respond, confirming your availability within 48 hours; if you do not respond within this time, we may need to offer the appointment to another student.

The appointment we offer you will be the first one available. If you tell us that you cannot attend the appointment offered because the date/time is not convenient, you will have to wait longer to be seen by one of the team.

What will happen during the appointment?

The initial appointment will usually last from 45 minutes to a maxiumum of 1.5 hours.

You will be given the opportunity to discuss the mental health difficulties you are experiencing in a confidential, supportive and non-judgemental setting. You will also be able to discuss the impact these difficulties have had on your course of study and university life generally.

You may be asked some questions about your experiences, in order to gain an understanding of any factors which may be involved in the development and maintenance of your mental health and wellbeing difficulties.

You will be given information about strategies which may help you to manage your mental health more effectively.

What support will be offered?

We will work with you to explore possible solutions to the difficulties you have been experiencing. This may include offering advice and information about the following:

  • Lifestyle changes which may lead to improvements in your mental health
  • Discussing therapeutic interventions which may also be of help to you and where you might access further support
  • Recommending self-help strategies for managing your mental health in conjunction with the demands of academic study and University life
  • Applying for Disabled Students' Allowances (DSAs)
  • Recommending the most appropriate ongoing support for you, which may include: a follow-up meeting with one of the Mental Health Team; Mental Health Mentoring (if in receipt of DSAs); referral to a Wellbeing Advisor, support and/or treatment from your GP/Doctor; counselling or workshop attendance via the Counselling Service; the Improving Access to Psychological Therapies (IAPT) service or access to Statutory Mental Health Services
  • Liaison with your department, if required. This may include recommending reasonable adjustments to study, in the form of exam arrangements or flexibility with deadlines. If you think you may require reasonable adjustments to study due to a mental health disability, please bring medical evidence (in the form of a letter or note from your doctor/psychiatrist) with you when you attend your appointment.
    Please note, we will not contact your department without your consent.

Additional Support Information

If your query is a request for a support animal in campus accomodation: The current policy at the University of Warwick is to only accommodate on campus assistance/guide dogs that have been specifically trained and registered with an organisation such as Guide Dogs or Assistance Dogs International. The University reviews its procedures regularly to ensure they are in accordance with current legislation.

Wellbeing Support Services offer a comprehensive network of support services to students at the University.
More information is available at

Staff in Wellbeing Support and the Accommodation Office can also assist prospective students in identifying off campus accommodation alternatives if their needs cannot be met on campus.

Temporary withdrawal

Some students experience problems with their health or in their personal life which result in the need to formally suspend studies for a period of time, returning at a later date when these issues have sufficiently resolved.

Similarly, some students experience deterioration in their mental health whilst at University, resulting in the need to take a break from study in order to prioritise their mental health over their studies and access appropriate treatment and support.

In this event, the Mental Health Team will offer to support students through the process of applying for temporary withdrawal from study, in addition to arranging support and reasonable adjustments on return to study, if required.

For tips on managing exam stress, please see the Students' Union Feel Good website.

Please also see the Counselling Service's list of Self-Help materials, many of which are available either online, via the Library or the Learning Grid.


Mental Health Team Feedback

“This service has changed the way that I view life and has given me a real sense of perspective and ways to cope with emotional difficulties. I am a much happier individual with a much greater sense of self-worth and value.” was literally the best meeting I've ever had with somebody in a support setting."

I felt suicidal until the day I had my first sesson. I found my sessons extremely helpful and would like to thank the mental health & wellbeing team members for all the support they provide."