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Frequently Asked Questions

Need to collect your campus or off-campus accommodation room key?

Please refer to our section 'Information regarding keys' 

Lost your room key?

Between 9 am and 5 pm a replacement key can be obtained via your Residence Hub or visit Student Services during our opening hours.

If you require a replacement once Student Services has closed please visit Community Safety Hub

If you require a spare key, please bring a photographic I.D. with you.

Need to pay your fees?

Please refer to Student Finance.

Lost your ID card or a returning student wanting to collect your new ID card?

Please refer to our opening hours for card collection Student Services Opening Hours.

If you are visiting us to collect your first ID card, please make sure you know your seven digit ID number and have uploaded your photo beforehand. We do not provide lanyards.

Any new or replacement University ID card issued will need to be activated for full access to work. Within 10 minutes of the card being printed please make sure it is held against any main entrance reader located on campus for approx 10-15 seconds for an update to process. The reader will flash blue whilst updating and green when completed (if scanning on a building you have access to). Your card should then work.

For printing purposes, your card will take from 12 hours to 24 hours before it can be used.

Replacement ID cards are issued at University House Reception (1000 – 1500 Monday to Friday) and at Student Services (Ground Floor Senate House) between 0800 – 2000 Monday to Friday and 1000 – 1800 at the weekends and bank holidays.

Student Services cannot place access onto cards, we can only reprint, therefore if this is the service you require please enquire with your line manager/department.

There will be NO CHARGE to replace lost and stolen University ID cards for both Staff and Students.

Have a maintenance issue in your room?

Please complete the Online Fault Report it will then be directed straight to the Campus Cleaning Services Manager for your hall of residence.

Need a Student Status Letter?

You can now request a digital Certificate of Student Status via Student Records Online.

Need to collect your Graduation Certificate?

Certificates can be made available for you or a nominee to collect from Student Services, Senate House on request. If you have nominated someone else to collect your certificate, and have not already informed the Graduation team please contact Graduation to confirm the name of the person collecting it. Your certificate will only be issued to you or the named nominee on your record, so you must bring proof of identification (e.g. passport) when collecting your certificate, or your friend should bring theirs if collecting on your behalf. The maximum number of certificates that any one person can collect is five.

If you change your preferred certificate delivery method or the person collecting your certificate after the advertised closing date of registration, there may be a delay in delivering your certificate to the Student Services ready for collection.

Contact us

If you have an inquiry that is not stated above and are unsure what to do, please call us on 024 765 22280 or email: studentservices at warwick dot ac dot uk.

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