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Email counselling

During the coronavirus outbreak, the way we deliver Email Counselling is changing. If you would like to register for email therapy, you will be given an appointment time in the same way as you would for a face to face (i.e. via video) session. We ask that you send in your email 24 hours before this appointment, and your therapist will send you their email reply during the appointment, or as soon as possible afterwards.

Please also be aware that this is not an instant messaging service, but an opportunity for you to have an ongoing written exchange with a therapist using traditional email.

How can I get started with email therapy?

  1. Decide email therapy is appropriate for you (read below and through the FAQs to find out more).
  2. Register to use the Email Therapy Service through the Wellbeing Portal (select Make an Enquiry/Submit Enquiry). When you do this you will be sent a message asking you to confirm your telephone number so that a Wellbeing Adviser can call you and offer a brief consultation session; however, if you are certain that you would like Email Therapy and would rather not have a telephone consultation, then you can reply to the message you receive letting us know that, and you will then be allocated an email therapy appointment. Please bear in mind though that email therapy is for students wishing to engage in ongoing therapy, and that for help with practical issues (accommodation, exams, health etc.) you will need to take part in a consultation.

Why might I choose email therapy?

Email therapy can be useful to work with a range of issues, similar to face to face therapy. You might choose email therapy (instead of face-to-face) because:

  • It gives you an opportunity to write down your issues and see your own words so you can reflect on them·
  • You can read and re-read both what you are writing and what the email therapist is writing – at any time·
  • You can write your email and read the reply at a time convenient for you·
  • It gives you an opportunity for therapy without having to “meet” (albeit virtually) someone face-to-face
  • You can work in a ‘virtual therapy relationship’ which, although there are no verbal or visual clues, can be rewarding as you have to be explicit in putting words to your emotions – which can be therapeutic in itself
  • It may be easier for practical reasons, such as if you are away from the University abroad and in a different time zone, or you do not have sufficient privacy for a video call

You can engage with EITHER email therapy OR video therapy. It is important to choose which service you wish to use, as working with two therapists at the same time can be counter-productive. The email therapy service is not set up as a stop-gap service before video therapy.

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