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Meet with an Adviser

How do I make an appointment to meet an Adviser and what are the alternatives?

Please complete our online Appointment Request form to make a request to meet with an Adviser, if you wish to see an adviser in person.

All our advising staff are trained to OISC Level 2.

Refer to our webpage for more information.


  • If you are an European student from an EEA country and would like to enquire about the 'EU Settlement Scheme', there is no need to make an appointment.
  • If you are starting a new course, are not a 'low risk' national and not pursuing a full time Master's degree at Warwick, and will make your visa application in the UK, you may wish to use our 'Document Checking' service instead of a face-to-face appointment.
  • If you have read the information on our website and just want to ask a quick question, you may wish to Visit our Reception/telephone us, or, send an enquiry using our Online Contact form.
  • During the summer months, we also offer 'live chat' to students making their visa application outside of the UK.

Who can make a request to meet with an Adviser?

The Immigration Service team offer face-to-face appointment to:

  • Applicants and offer holders (usually after you have received a CAS from Admissions) and their dependants
  • Currently enrolled students and their dependants
  • Recent graduates who left the University less than 6 months ago and their dependants, if their query is related to their visa sponsored by Warwick

What can I meet with an Adviser about?

* We offer restricted service from July to September (see below) due to the vast number of student visa extensions and queries that we process at that time of year.

Who can request an appointment from July to September?

  • Offer-holders who have received their CAS, are not a 'low risk' national and not pursuing a full time Master's degree at Warwick - if they want an adviser to check their supporting documents before submitting their Tier 4 visa application in the UK.
  • Continuing students who need to extend their visas which will expire within the next 45 calendar days, and those who require a new visa before they can start the next course (for example, if they are on a MSc leading to PhD course), or, require a new visa to undertake work placement.
  • Those with dependants: offer-holders or current students who are extending their visas in the UK with their dependants (spouse/children) - if they want an adviser to check their supporting documents before submitting their visa applications in the UK.
  • PhD students who are in a position to apply for the Doctorate Extension Scheme (DES).

What do I need to bring to my appointment?

Tier 4 appointments:

  • Login details (username and password) for the Tier 4 online application form.
  • Bank card to pay for the IHS and Application fees (if you intend to submit your application)
  • A completed Tier 4 document Checklist (this can be downloaded from the Tier 4 webpage)
  • Original Passport and visa (or Biometric Residence Permit if you have one)
  • Police registration Certificate (if required)- make sure it is updated with your current address, or, an appointment has been booked with the police to update your address
  • Academic qualification (new students only), Financial evidence (including Parent's consent letter and birth certificate, if using parent's account). ATAS (if required). Parent's consent & original birth certificate (if you are under 18)
  • An English translation of any documents that are not in English language (check the translation meets the requirment)

    Other appointments

    • Bring any relevant documentation you think is relevant to the appointment

    Issues we are unable to assist with in a face-to-face meeting

    • Replacement of Lost/stolen BRP:
      • The UKVI has streamlined the process of making a replacement BRP application in the UK and so most of the student should be able to make the application by themselves with the detailed information on our online guidance.
      • If you have concerns or need clarification, please use our Contact Form or visit the Study Abroad & Immigration Student Reception and ask to speak to an adviser.
    • Tier 2 (work)/ Tier 5 (internship) visas:
      • We are unable to offer one-to-one appointments for the checking of any work-related visa applications.
      • Relevant information can be found on the relevant work visa pages.
      • If your query is about how to apply for a Tier 2 visa, you should seek guidance from your employer's HR department in the first instance (If University of Warwick is your Tier 2/ Tier 5 sponsor then you should email
      • If you have specific queries please use the Contact Form and we will try our best to assist you.
    • Tier 1/ Start Up/ Innovator visas:
    • Visitor visas:
      • We are unable to offer appointments for visitor visas (for example, visa for family/friends to visit you) but our 'Visitor Visa' webpage offers comprehensive information.
      • If you have specific queries please use the Contact Form and we will try out best to assist you.
    • Settlement:
      • We are unable to advise you in matters relating to settlement (indefinite leave to remain) or asylum applications.
    • Travel overseas:
      • We are unable to meet you to advise about visas to travel overseas.
      • You should look at the Embassy website of the country you are visiting for visa information.
      • You can also find useful information on our Visas for Travelling webpage.

    If you require advice on a matter we are unable to assist with, you may find details of some external resources in our Conditions of Service leaflet.

    What if I am currently on a Pre-sessional course and need to extend my visa?

    Upon arrival you will be assigned a Visa Tutor who will take you through the Tier 4 visa extension process and help you submit your application.

    You will be placed into a tutorial group and will be expected to attend compulsory workshops.

    Therefore, you will not need to make a request for an appointment in reference to your visa extension.

    Instead please contact your Visa Tutor - all Visa Tutors are experienced International Student Advisers.