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Meet with an Adviser

How do I make an appointment to meet an Adviser?

Please complete our online form to make a request to meet with an Adviser.

All our advising staff are trained to OISC Level 1 or OISC Level 2. Refer to our webpage for more information.

If you are an European student from an EEA country and would like to enquire about the 'EU Settlement Scheme', there is no need to make an appointment. Please visit our EEA webpage and the EU Settlement Scheme FAQ webpage for more information.

Who can make a request to meet with an Adviser?

The Immigration Service team offer face-to-face appointment to:

  • Applicants and offer holders (usually after you have received a CAS from Admissions) and their dependants
  • Currently enrolled students and their dependants
  • Recent graduates who left the University less than 6 months ago and their dependants, if their query is related to their visa sponsored by Warwick

What can I meet with an Adviser about?

  • Tier 4 student visa extensions made in the UK for study at Warwick (including Doctorate Extension Scheme and student's dependants)
  • Tier 4 Entry Clearance applications for continuing a course at Warwick (new students who intend to make a Tier 4 application overseas may wish to contact us via the Contact Form, for questions which are not answered by the information on our website)
  • TOC (Transfer of Conditions): Transferring your existing Tier 4 visa from an old passport to a BRP card (not available in August & September). We offer a 15-minute drop-in to check your application form and supporting documents, and will help you manage your correspondence (i.e., you can use our office address as your 'correspondence address').
  • Withdrawing from your studies (not available in August & September although we are happy to help you by email if you complete a Contact Form.
  • Anything else which may impact your ability to study/right to study but please note issues that we are unable to assist with in an appointment.

* We offer restricted service in August & September due to the vast number of student visa extensions and queries that we process at that time of year. During these months, we will offer reduced service to continuing students (we are only able to meet with continuing students who need to extend their visas which will expire at the end of the current month, and students who are eligible to apply for Doctorate Extension Scheme, or DES).

What do I need to bring to my appointment?

Tier 4 appointments:

  • Login details (username and password) for the Tier 4 online application form.
  • Bank card to pay for the IHS and Application fees (if you intend to submit your application)
  • A completed Tier 4 document Checklist (a copy can be downloaded from the appointment booking form- see link above)
  • Original Passport and visa (or Biometric Residence Permit if you have one)
  • Police registration Certificate (if required)- make sure it is updated with your current address
  • Academic qualification (new students only), Financial evidence (including Parent's consent letter and birth certificate, if using parent's account). ATAS (if required). Parent's consent & original birth certificate (if you are under 18)
  • An English translation of any documents that are not in English language (check the translation meets the requirment)

TOC appointments:

  • Completed application form for TOC
  • A completed Document Checklist (a copy can be downloaded from the appointment booking form- see link above)
  • All the documents required for such an application

Other appointments

  • Bring any relevant documentation you think is relevant to the appointment

Issues we are unable to assist with in a face-to-face meeting

  • Replacement of Lost/stolen BRP: The UKVI has streamlined the process of making a replacement BRP application in the UK and so most of the student should be able to make the application by themselves with the detailed information on our online guidance. However, if you have concerns or need clarification, please use our Contact Form or visit the Study Abroad & Immigration Student Reception and ask to speak to an adviser.
  • Tier 2 (work)/ Tier 5 (internship) visas: We are unable to offer one-to-one appointments for the checking of any work-related visa applications. Relevant information can be found on the relevant work visa pages. If your query is about how to apply for a Tier 2 visa, you should seek guidance from your employer's HR department in the first instance (If University of Warwick is your Tier 2/ Tier 5 sponsor then you should email If you have specific queries please use the Contact Form and we will try our best to assist you.
  • Tier 1/ Start Up/ Innovator visas: We are unable to offer appointments for these but you can find useful information regarding the application process for Tier 1 GE/ Start Up visa sponsored by Warwick.
  • Visitor visas: We are unable to offer appointments for visitor visas (for example, visa for family/friends to visit you) but our 'Visitor Visa' webpage offers comprehensive information. If you have specific queries please use the Contact Form and we will try out best to assist you.
  • Settlement: We are unable to advise you in matters relating to settlement (indefinite leave to remain) or asylum applications.
  • Travel overseas: We are unable to meet you to advise about visas to travel overseas. You should look at the Embassy website of the country you are visiting for visa information. You can also find useful information on our Visas for Travelling webpage.

If you require advice on a matter we are unable to assist with, you may find details of some external resources in our Conditions of Service leaflet.

What if I am currently on a Pre-sessional course and need to extend my visa?

Upon arrival you will be assigned a Visa Tutor who will take you through the Tier 4 visa extension process and help you submit your application. You will be placed into a tutorial group and will be expected to attend compulsory workshops. Therefore, you will not need to make a request for an appointment in reference to your visa extension. Instead please contact your Visa Tutor - all Visa Tutors are experienced International Student Advisers.