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About Us | Contact | Opening Hours

In this section you will find information about who we are, how to contact us and our opening hours.

Please note:

To enhance student experience and avoid long waiting time, an appointment system is put in place if you wish to seek advice from an International Student Adviser. If you are from outside of the UK and are currently enrolled on a course, you can usually book an advisory appointment (either face-to-face or online) within the next 1-5 working days.

This is not the same as a 'BRP collection' appointment. If you wish to book an appointment to collect your BRP card, please click on the following link instead:
Warwick | Enrolment | BRP Card Collection
  • Student Immigration & Compliance team is part of Student Experience Division.

    Our service scope:

    • University of Warwick offer holders (including their dependants) who are not a British or Irish national
    • Current University of Warwick students (including their dependants) who are not a British or Irish national
    • University of Warwick graduates (including their dependants), for 6 months following completion of studies, who are not a British or Irish national

    We provide specialist advice on and are responsible for:

    • UK Student visa applications made within the UK and outside of the UK
    • Appropriate visas for studying / right to study checks for non-UK/Irish students
    • Visas for travelling in Europe and for attending Graduation
    • Issuing various Student Status Letters for immigration purposes
    • All UK visa related matters for current students (including returning students following a break in studies), including initial advice for applying for EU Settlement Scheme
    • Visas for working in the UK during and after studies, including Graduate Route visa
    • BRP card processing for new students, if our ACL code is used
    • Student Sponsor Licence Compliance & UKVI Audit

    Please click on our Client Care Letter and Conditions of Service for further information.

    If you have a query regarding a Skilled Worker (Tier 2) or a Temporary Worker (Tier 5) visa sponsored by the University of Warwick, please contact Human Resources.

  • TBC

    Deputy Director, Student Experience

    Echo Zhou

    Immigration Services Manager


    Senior Compliance Officer

    Yousuf Antria

    International Student Adviser

    Jacky Bibb

    International Student Adviser

    Jags Lakha

    International Student Adviser

    Steve McDonald

    International Student Adviser

    Valya Dimitrova

    Compliance Officer

    Rebecca MacDonald

    Compliance Officer

    Mary Bailess

    Compliance Co-ordinator

    Yazhen Cleaver

    Immigration Services Co-ordinator

  • How do students get in touch with us:

    • We offer 'Live Chat' for generic and straight forward questions on Mondays, Wednesdays and Fridays - please also use this to highlight urgent queries if you require immediate assistance.
    • Contact us online for personalised advice and complex queries: Online contact form - we will get back to you within 1-5 working days
    • Book an appointment to see an Adviser. If you have an online appointment and it is the first time you use MyAdvantage, you will need to sign up and answer some career preference questions.
    • For most urgent queries on the days when there is no 'live chat' and which need to be resolved the same day, visit the Student Opportunity Hub (ground floor, Senate House) between 10am - 2pm (Monday - Friday) or Student Services Reception (ground floor, Senate House) during their opening hours and the receptionist will refer your case to an Adviser. The Adviser will assess the urgency of your query and advise you accordingly. You may be advised to book an appointment or send an enquiry form if your query is not urgent.

    Telephone service:

    • Student Immigration does not offer a telephone service.
    • For all other queries, please refer to University's Telephone Contact List
    • For urgent and out of hours contact: University Security Services (24 hours): +44 24 7652 2222 - Internal: 22222 (this is also our emergency and out of hours contact if you require immediate assistance, for example, you are detained at a UK Border and are at immediate risk of being deported)

    For staff members:

    Staff members may wish to refer to the contact details on our staff intranet (staff login required).

    External legal advice:

    If you need urgent immigration advice when our office/ the University is closed, you may wish to contact:

    The Central England Law Centre.

    You may also find useful information on the UKCISA website.

    Location of pre-booked face-to-face student appointments:

    Student Opportunity Hub | Ground Floor | Senate House | University Of Warwick | CV4 7AL | Interactive Map

  • Our usual Office Operating Hours are:

    • Monday - Thursday: 09:00 to 17:00
    • Friday: 09:00 to 16:00
    • Saturday - Sunday: Closed
    • UK Bank (Public) Holidays and University closure (see list of dates below): Closed

    There are other times when Student Immigration & Compliance Team will not be available as advertised above - see more information below.

    UK Bank (Public) Holidays and University closure/ Other Service closure:

    For more information about UK Bank (Public) Holidays for England, please click on the following GOV.UK link:

    GOV.UK | Bank Holidays

    UK Christmas holiday:

    The University is usually closed between 24 December - 1 January inclusive.