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About Us | How to Contact Us

In this section you will find information about who we are and how to access our services.

Please note:

To ensure we can help all students in the best way possible, please use one of our established routes: our contact form, pre-bookable appointments or designated drop-in times to seek advice from us. Details of all the options available can be found in the sections below. We look forward to hearing from you!

  • Student Immigration & Compliance team is part of Student Experience Division.

    Our service scope:

    • University of Warwick offer holders (including their dependants) who are not a British or Irish national
    • Current University of Warwick students (including their dependants) who are not a British or Irish national
    • University of Warwick graduates (including their dependants), for 6 months following completion of studies, who are not a British or Irish national

    We provide specialist advice on and are responsible for:

    • Warwick Student visa applications made within the UK and outside of the UK
    • Study conditions of non-student visas / right to study checks for non-UK/Irish students
    • Visas for attending Graduation
    • Issuing various letters for immigration purposes where requirements cannot be met by Student Records
    • Advice for current Warwick students on the EU Settlement Scheme where this relates to their study at Warwick
    • Visas for working in the UK during and after studies, including advice on the Graduate Route visa and information on other visa routes
    • BRP card processing for new students, if our ACL code is used
    • Student Sponsor Licence Compliance & UKVI Audit

    Please click on our Client Care Letter and Conditions of Service for further information.

    If you have a query regarding a Skilled Worker (Tier 2) or a Temporary Worker (Tier 5) visa sponsored by the University of Warwick, please contact Human Resources.

  • Echo Zhou

    Deputy Director, Student Experience

    Yousuf Antria

    Immigration Services Manager

    Rosul Gazi

    Compliance Manager

    Jacky Bibb

    International Student Adviser

    Jags Lakha

    International Student Adviser

    Steve McDonald

    International Student Adviser


    International Student Adviser

    Valya Dimitrova

    Compliance Officer


    Compliance Officer

    Mary Bailess

    Compliance Co-ordinator

    Yazhen Cleaver

    Immigration Services Co-ordinator

  • How to get in touch with us for advice if you are a Student:

    • Our website contains lots of information, and the answer to the vast majority of queries we receive.
    • Most students contact us via our Online contact form - we triage enquiries daily when the University is open, and are able to respond to most queries within 3-5 working days.
    • Attend one of our popular live Q&A sessions on Returning for Resits or PhD Visa Extensions
    • Book an appointment to see an Adviser if you require face-to-face support with something else, or if you have attended a Q&A and have a specific problem not covered. When booking an appointment, if it is the first time you are using MyAdvantage, you will need to sign up and answer some career preference questions.
    • For urgent or emergency advice, you can attend the Student Opportunity Hub, Senate House between 11:45-12:15 or between 15:00-15:30 Mon, Tues, Thurs or Fri* (there is no drop-in service on Wednesdays or when the University is closed). An adviser will see you briefly to assess your situation and resolve your query if we can, or direct you to a more appropriate service if we are not. If your enquiry is related to a notification you have received from the University, please help us to help you by thoroughly reviewing the content and links included in any emails you have received before attending.
      *Please note that, out of fairness to other students who need our help, ad-hoc immigration advice is not available at this location outside of the above times
    • Please be aware that the Student Immigration Team does not offer a telephone advice service except where you have booked a remote appointment delivered via Microsoft Teams. Please use our contact form to explain your situation instead, or attend a drop-in session as above
    • Out of hours contact: Community Safety Team (24-hour control centre): +44 24 7652 2083 - Internal: 22083 (this is also our emergency out of hours contact if you require immediate assistance, for example, if you are a UK Border Force official, or, if you are a student detained at a UK Border and are at immediate risk of being deported - no other requests for advice will be entertained via this number)

    For staff members:

    Staff members may wish to refer to the contact details on our staff intranet (staff login required).

    External legal advice:

    If you need urgent immigration advice outside of the times we are available, you may wish to contact:

    The Central England Law Centre.

    You may also find useful information on the UKCISA website.

    Please see our Conditions of Service page for more useful links.

    Location of pre-booked face-to-face student appointments:

    The location of your appointment will be shown on your MyAdvantage appointment booking confirmation and dashboard.

  • Submissions via our contact form will not be monitored, and drop-in sessions will not be available, on Statutory or University Customary closure days.

    For more information about UK Bank (Public) Holidays for England, please click on the following GOV.UK link:

    GOV.UK | Bank Holidays

    During the above times, if you require immigration advice, you must seek this from an external organisation.