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Who to Contact

Old looking compass placed on old map

Useful contacts for those seeking direction in developing a digital age approach to teaching, learning and research.

WMS Academic Technologists

  • Cath Fenn and Hannah Thein - Senior Academic Technologists (MB ChB Education Team)
  • Richard Clay - Senior Academic Technologist and Craig Summerton - Academic Technologist (PGT, new UG & CPD)

What do we do?

  • We provide support and guidance to academics using technology to enhance and support research, teaching and learning.
  • We also help to identify and assess opportunities offered by technology and provide support and advice on implementation.
  • We promote and support staff and students working together to explore the impacts of digital technology on learning, on learning-teaching relationships, and on health and wellbeing.

Other WMS contacts

Library

University of Warwick contacts

  • Academic Technology Team Provide advice, support and training to enhance teaching and learning with technology.
  • Academic Development Centre Provide programmes that explore key areas around teaching and learning.
  • Learning design and consultancy unit. LDCU provides an opportunity for staff and students to come together, share experiences and develop/explore ideas around the design of creative, inclusive and accessible technology enhanced active learning.

Information and Digital Group (IDG)

As IDG look to improve the way in which services are delivered, a key change has been made to the way in which the Service Desk operates.

Incidents and service requests should now be logged as tickets via the Service Portal. By doing this, the Service Desk team will be able capture the necessary information needed to provide support, enabling faster resolution time and allow you to track the progress of your ticket. The data collected on tickets will also be used to inform and improve the Service Desk going forward.

You will be able to access the Service Desk via the Service Portal on the IDG website,with more information on logging an incident or service requests available here.

Please note that the Service Desk will continue to be available over telephone for critical incidents such as a core system or service being down/degraded. The team can be reached on+44 (0) 2476 573737 or ext. 73737 (internally).  

See also:

  • Training Team The training service provided by IDG is available to all staff and students of the University.
  • AV Services provide a wide range of audio-visual services across the University's three campuses.